Reviews (461)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration process and intuitive design, which simplifies subscription management. It features product swaps, upsells, and analytics that enhance customer retention. The flexible API supports customized models, and the support team is noted for their quick and effective responses. Regular updates reflect a commitment to merchant needs, with reliable performance and features that help reduce churn, boosting average order value and customer lifetime ...

June 25, 2025

Loop has been brilliant for us. The app is reliable, easy to use, and has everything we need to run our subscriptions smoothly. What really sets it apart is the support. Aastik and the team genuinely feel like an extension of our own. They’re thoughtful, responsive, and really take the time to understand what we need. You can tell they care about our brand and want to help us do well, which is ...

microbz
United Kingdom
Over 1 year using the app
May 8, 2025

Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers.

Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best ...

DuraPaw
Canada
Over 1 year using the app
Loop Solutions Inc replied June 12, 2025

This means so much—thank you! We’re thrilled to be seen as a true partner and not just a platform. Your feedback drives us, and we’re so glad the team could make a real ...

May 15, 2025

What an incredible experience I'm having with the Loop team!! From setup, to helping with issues like integrating with other services, Loop and their amazing staff have gone above and beyond to help me see things all the way through to completion. I would very highly recommend this app, most definitely for the great way it helps keep subscriptions and bundles working in my store - but even more ...

Preimus
United States
4 months using the app
Loop Solutions Inc replied June 12, 2025

Wow—thank you for such an amazing review! We’re beyond grateful to be part of your journey and so glad our team could support you every step of the way. Your energy is ...

June 4, 2025

As a headless Shopify store, we needed a subscription solution that could integrate seamlessly with our custom storefront—and Loop Subscriptions has delivered in every way. We use their Storefront and Admin APIs directly, and the flexibility, reliability, and documentation of their platform have made implementation smooth and scalable.

What really sets Loop apart is their customer success team. ...

Nine & Line
United States
About 1 year using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much for the kind words! We're glad Loop’s APIs and flexibility have been a solid match for your headless setup. It means a lot to hear our customer success team ...

April 9, 2025

Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element.

Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV.

Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve ...

Rise Gardens
United States
Over 2 years using the app
Loop Solutions Inc replied June 16, 2025

Thank you so much for your incredible review! We’re beyond thrilled to hear how Loop has contributed to boosting your business, LTV, and AOV. It’s fantastic that our custom ...

March 19, 2025

I haven’t tried every subscription app out there, but I’ve used one of the big names, and it was a frustrating experience. I couldn’t even get started because the app was so difficult to customize, and their support was lackluster—like many SaaS companies, they were attentive until I signed the contract, and then their responsiveness dropped off a cliff.

That wasn't the case with Loop. Their team ...

Maelove Skincare
United States
Over 1 year using the app
Loop Solutions Inc replied June 26, 2025

We really appreciate your thoughtful review! We’re so glad Loop could provide the customization and support you needed for your special bundle offer. It’s great to know that ...

June 5, 2025

Loop rocks and the team is absolutely great. They are especially excellent if you're looking for customizations that other Subscription engines don't offer. Special thanks to Aayush at the Loop team for always finding ways to improve our subscription OKR's.

Sanaté Filtros
United States
Over 1 year using the app
Loop Solutions Inc replied June 12, 2025

Thanks a ton for the kind words! We're so glad Loop is helping you achieve your subscription goals. Big shoutout to Aayush—he’s always excited to help teams like yours grow. ...

May 22, 2025

Loop is an amazing platform for subscription, it solves a lot of operational challenges and offers a lot of effective features for retention. After implementing those native features, our website saw amazing growth in subscription revenue. Their support and CSM team is super attentive and dedicated, which is a huge plus as well.

Vets Love Pets
Australia
5 months using the app
Loop Solutions Inc replied June 12, 2025

Thanks so much! We're thrilled Loop’s features are driving real retention and revenue growth. Our CSM and support teams are always in your corner! 💪

- Team Loop

June 18, 2025

We’ve been using Loop for year and half now and it’s been great for driving retention. The features are flexible and customer-focused, and the support team (shoutout to Nihal) is always on it. Highly recommend if you’re serious about scaling subscriptions.

Healthy Metal
United Kingdom
Over 1 year using the app
April 8, 2025

We’ve been using Loop Subscriptions for our multiple brands, and it’s been a great experience. The custom flows and customer portal make it super easy for our subscribers to manage their orders, which is crucial for a wellness brand like ours.

Loop’s cancellation flows and analytics have helped us improve retention, and their support team is always quick to assist.

If you're on the fence about ...

Klova
United States
About 1 year using the app
Loop Solutions Inc replied June 16, 2025

Thank you for the amazing review! We’re so glad to hear that Loop has been a great fit for your wellness brands and has helped improve retention. It’s fantastic that the ...