Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
August 22, 2020

Outstanding service, they are available around the clock and help you with every inquiry you might have. The only issue i have is that the system does not provide details on who referred who, which is quite important.

If you take that out of the equation, of provide details who referred who, I truly beleive they would be the best APP providore on shopify!

EcigUAE.com
United Arab Emirates
About 3 years using the app
Edited July 21, 2021

Отличное приложение, потрясающая поддержка!
Обращалась несколько раз, все очень оперативно и терпеливо помогли решать!

Offspring24.ru
Russia
About 4 years using the app
SpurIT replied June 27, 2019

Thank you for your review, much appreciate it! We're glad that our team was able to help you. If you need anything else, don't hesitate to contact us!

Edited September 22, 2018

Thanks Artem for helping solve our issue LIVE on chat and changing the color scheme for us! TEN MILLION STARS for customer support. This app has been AWESOME. Our fans love cashing in their points. Keep up the great work, and THANK YOU for making it extremely affordable btw. :)

One-Eyed Doll
United States
Over 3 years using the app
April 20, 2021

Great application! The team at SpurIT was fast to reply to my request for assistance and was able to add the specialized code needed to allow my store to operate the way I need it to work. Great product and great CS!

Nissan Lotta Loot XXIX
United States
3 months using the app
March 22, 2018

SAV very good and app very good :)

Test Minstermind
France
Over 3 years using the app
July 15, 2019

Thank you for your help and great customer service, we really appreciate it! This is a great app, highly recommended.

grizas.com
United Kingdom
About 1 year using the app
SpurIT replied July 15, 2019

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

Edited January 10, 2020

I like this app. I was having some issues when I first installed it but the support given by the team was good and solve my problem. Thanks.

De Toyz Shop
Malaysia
Over 1 year using the app
Edited August 27, 2018

Great app. It has a lot of basic features and customization isn't too great, as in their current features are "bare bones" compared to other apps which offer more features (but cost a lot of money).

Don't get me wrong though, even if I find it bare bones, it still provides features that are very useful and they are enough for upstarting businesses. It's definitely worth investing in this app.

They are currently working a lot on this app too, so I am expecting more and more great features in the future! I have even recommended a few features to their support team which I hope they will implement. They also have a suggestion website.

On another note, their support team is very helpful and do live up to the claim that they are readily available at all times. It only took a minute for a representative to chat with me within the app. It's a handy feature and you don't have to bother with emails when contacting them.

Their team can help you with some more in-depth customization if you ask (such as replacing a background in the pop up). All you need to do is provide the graphics and make them yourself / find the dimensions you need.

Here's a few features I would like to have in this app (I might go back and add more in the future):

- Points gained on account creation or customer set birthday.

- Points gained through email newsletter signup by clicking a generated link in the email which can only be redeemed once per account.

- Fully customizable pop up elements in a UI (e.g. being able to edit heading color title, background image, buttons and more from within the app without using coding).

Memefox
United States
Almost 2 years using the app
Edited July 14, 2019

A customer was having a few issues ordering with her loyalty points. I was able to get assistance quickly and Artem did an excellent job! He was informative, professional, and attentive. Great job!
Thanks guys!
www.madeforyoubyhannahq.com

Made for you by Hannah Q
United States
Over 1 year using the app
April 16, 2019

We have been using Loyalty points and have found it to be a really beneficial app for building customer loyalty on the store.
I cannot rate the customer service at SpurIT highly enough. I would have no hesitation in recommending this company. The minor issues we have had on this and other apps are fixed straight away often with just a quick chat online and when it had to be referred through to the tech department it was sorted within hours. You can't ask more than that!

PartyAnimalOnline
United Kingdom
About 1 year using the app