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Sehr guter Service, schnelle kompetent und zielgerichtete Lösungsansätze.
Aufmachung in der APP sehr übersichtlich und einfach zu bedienen!
I started with a setup for my etsy feed. The sad thing is this may be a great tool but I'll never know. I did a test with over 100 products and had 100 fail. I have requested help 4 times over the last 10 days and received 0 response beyond we will get back to you. This is made worse as they don't appear to have any self help tools to guide you when you have issues. Their help system requires you to leave them a message and they will call, email or screen time you back based on your request....well, at least that is what is shows. I don't think anyone is home there.
Dear Mount Yale Outdoor Company CEO,
Thank you for your feedback about magnalister in the Shopify AppStore. Reviews are important to us to get to know our customers and their needs.
Unfortunately, we can't follow your claims as we can’t find any ticket or email from you in our system. You mentioned, that you’ve received our Auto-Responders and that we’ll get back to you shortly. In those Auto-Responders, you’ll always find your Ticket-ID.
May I kindly ask you to send us the Ticket-IDs so I’m able to find your emails? Please send it to support@magnalister.com. In any case, I will be your contact with the magnalister team. I will personally help you resolve your listing fails.
Thanks in advance and have a great week.
Best Regards,
Roman Wünsche
Head of Support
Tried to use app to connect to ebay and when I clicked to create a token ebay locked my account indefinitely for "dangerous activity". Customer Service was extremely unhelpful and showed no sympathy or care.
eBay confirmed that your account has been locked due to an automatic security lock by eBay. They also confirmed that such account locks are not caused by magnalister in any way.
We recommended you to contact eBay about your account issue, since we are unable to provide any eBay account related support.
In the context of a fair conversation with each other, we would be pleased if you would consider to edit your review to reflect the facts.
We are always at your disposal for support.
was not able to use the app I get this message every time I try to use it "herkules.magnalister.com sent an invalid response." even though I have a strong interest and never faced any issue with other apps
Dear Blak Outlet CEO,
We're very sorry to hear that you had issues with magnalister.
However, we can't seem to find any registration from you as a customer, which is necessary for magnalister to be able to work at all, and we also didn't receive any emails from you regarding this case, besides your review.
We offer free of charge support to all our customers via Live-Chat, E-Mail and hotline. Our Support is trained to help quickly and dedicated if there are any issues ever. In most cases, we resolve issues within a couple of hours.
In the context of a fair conversation with each other, we would be pleased if you would consider to edit your review and please reach out to our support by email (support@magnalister.com).
We are always at your disposal for support.
Best Regards
Your magnalister Team
Willkommen in den 1990ern mit tausenden Tabs, komplizierten Verträgen und Preisgestaltung. Furchtbare app... mit dem veralteten Look wird gleich wieder entfernt.
Vielen Dank für Ihre Bewertung. Wir sind dankbar für jede Rezension und nehmen diese sehr ernst.
Wir lernen aus Feedback, um magnalister und unseren Service noch besser zu machen.
Wir sind sehr an der Verbesserung und Weiterentwicklung unseres Plugins interessiert und haben Rückfragen zu Ihrer Bewertung.
Leider waren Sie telefonisch nicht erreichbar.
Nennen Sie uns gern ein Zeitfenster, in welchem wir Sie erreichen können, um mehr Feedback von Ihnen zu erhalten.
Viele Grüße
Team magnalister
Sadly in the end I gave up with this. I had high hopes but it is such a slow system. I even tried it on multiple internet connections in case that was the issue but always the same, painfully painfully slow. I think it was quicker when I was watching some paint dry one time.
Oscar, we appreciate your feedback. (We are sorry for the delay, Shopify recently allowed us to just recently answer reviews). First of all, you were totally right. After we released the connector for eBay, Amazon & more, it was brought to our attention that some sellers were experiencing problems with speed and performance. We found that the Shopify API couldn’t sufficiently deliver real- time data processing. So, we went back to the drawing board and adjusted the entire magnalister architecture specifically for Shopify. magnalister can now cache and update all the needed product data, and by doing this upgrade, we can now deliver the speed and performance that you demand. We kindly request that you please give magnalister another try. I think that you will be much happier with the processing speed. Feel free to get in touch with our support team, if you have any other questions or issues. It’s important to us to get your feedback so that we can continuously make improvements to magnalister.
I am very SICK and tired of apps pretending to be FREE when they are not. that's false ad, Shopify should kick you out of the app store.
We are sorry that before downloading our plugin you did not read the following information from Shopify about magnalister correctly "Free to install. External charges may apply.".
Please note that Shopify specifies this information.
On our website, to which Shopify refers you via the hyperlink "External charges may apply", all costs are revealed.
We also refer to our pricing models in the app description in the Shopify store.
Furthermore, the registration process at magnalister itself shows that costs are incurred and that only the first 30 days are offered as a free trial. Moreover, the costs are also transparently outlined in our terms and conditions.
We apologize that these information were not sufficient for you.
However, we can assure you that you have not activated the store and therefore no costs have arisen or will arise for you.
Sagt meine BiC ist falsch bei beim anlegen des Kontos . Kreditkarte klappt auch nicht . Ich gebe alle daten ein und denn kommt die Zahlung als Test und meine Bank bestätigt alles ist gut und beim A der App kommt das hat nicht geklappt . Endgültig Konto erstellen geht also nicht aber der Anbieter hat alle daten . Nicht zu empfehlen
Hallo!
Es tut uns leid zu lesen, dass Sie Schwierigkeiten bei der Aktivierung unserer App hatten. Soweit wir es erkennen konnten, wurde Ihr Konto erfolgreich erstellt, somit nehme ich an es gab Schwierigkeiten bei der Aktivierung unserer App.
Hierzu können Sie unseren kostenlosen Support jederzeit telefonisch oder per E-Mail kontaktieren.
Wie wir erkennen konnten, haben Sie uns nicht von Ihren Schwierigkeiten wissen lassen.
Wir würden uns frühen würden Sie noch einmal Ihre Meinung ändern und mit unserer Unterstützung unsere App aktivieren und erfolgreich einsetzen.
Für weitere Rückfragen stehen wir Ihnen jederzeit zur Verfügung.
Ihr magnalister Team
I connected both of my stores to this app and have been unsuccessful with it. I have sent e-mails No
Thank you for your feedback about magnalister. Reviews are important to us to get to know our customers and their needs.
Unfortunately, we can't follow your claims:
- We didn't charge your credit card, as mentioned: The credit card company simply reserved $1 for verifying the validity of your card. This reservation will be cancelled automatically within 30 days and is a normal process to protect credit card owners from fraud.
- We didn't receive any support request from you that we didn't answer in a couple of hours. It's true, that we received a request, 4 minutes before you posted this review. Our support team is responding within a couple of hours to assist our clients. If we've overseen a request, that wasn't answered, please forward it to support [at] magnalister.com.
We're always happy to help Shopify merchants, to successfully sell on Amazon, eBay and all the other marketplaces, we've connected with Shopify.
Your magnalister team
Leider funktioniert das überhaupt nicht es ist nicht möglich seine Konten zu verbinden geschweige denn Produkte zu verwalten
Vielen Dank für Ihre Bewertung. Wir sind dankbar für jede Rezension und nehmen diese sehr ernst. Wir lernen aus Feedback um magnalister und unseren Service noch besser zu machen.
Sie beschreiben in Ihrer Rezension Probleme, die Sie aus unserer Sicht noch gar nicht haben können. Der Grund dafür ist, dass unsere App erst funktioniert, wenn Sie Ihre Registrierung vollständig abgeschlossen, also Ihren Shopify-Shop vollständig in Ihrem magnalister-Account registriert haben.
Wir helfen Ihnen gerne bei der Registrierung und beantworten alle Fragen. Dafür steht Ihnen unser Support sowohl in als auch nach der Testphase kostenfrei zur Verfügung. Lassen Sie uns doch bitte kurz wissen, wie wir Sie erreichen können oder melden Sie sich bei unserem Support unter support@magnalister.de.
Vielen Dank
Ihr magnalister Team