Provide Live Support
Choose between pre-designed chat plugins for Messenger & WhatsApp and build relationships with your customers on their favourite channels
Grow Messenger Contacts
Activate a beautiful popup theme or checkbox to collect Facebook Messenger contacts and automatically send them a discount code
Recover Carts & Sell More
Run automated campaigns on Facebook Messenger for special offers, cart recovery, order updates to achieve 7-15% extra sales within 30 days
About WhatsApp & Messenger Marketing
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Support
- FAQ
- Developer website
- Privacy policy
- support@maxwell.ai
Pricing
Free
Most recent reviews
DENISSO
WatsApp works well. But when the client opens Facebook messenger, the facebook messenger application does not open. The client can only communicate as a guest on facebook messenger.
Developer reply
Great to read your review! "Guest chat" for Facebook's native chat plugin is optional and can be activated or deactivated through your Facebook page. Go to your Facebook page settings and navigate to the "Messaging" section. There you find the "Get started" button to configure the "Guest chat".
Once activated then "Guest chat" is added as an option. Your website visitors then do not require a Facebook or Messenger profile to chat with you. It should an option next to the normal chat through Facebook Messenger.
Once you deactivate "Guest chat" then your visitors can only chat through Facebook Messenger.
Contact us anytime if you still run into questions, we'll gladly review your store and walk you through the steps 👍
Bianchi
Is not fully free. Also you get added to the premium plan by default. When you click to ¨downgrade¨ your plan to the free tier, it's only a email link to write your request by email. I would not recommend this app. Also it's not free as it was listed. Trash EDIT: After posting the review the developer proceeded to harrass me via email about changing the review, citing how misleading people into the premium tier was a new "feature change" they had been "testing" and that they had changed back. On top of that, he proceeded to contact shopify complaining that since i used the word "trash" to refer to his app i had left an "angry review" which should be removed. I would stay as a far away as possible from this app and or developer.
Developer reply
Hey there,
Ofcourse we want to speak to you to understand what went wrong and investigate with Shopify if any charges were wrongfully made. We never heard from you and neither did Shopify find any wrongful charges. We never experienced such behavior before, just check all our 5-star reviews. Trying to engage in conversation is aimed at problem-solving. Unfortunately you never wanted to speak to us and we were very surprised to receive a 1-star review when the app wasn’t used, a free upgrade to access new features was given and no charges were made. Reviews are aimed at being helpful and informative.
At the end of the day, we are in this to truly help Shopify merchants and we have already done this for 2 years, assisting 17.000+ Shopify stores. We wish you would have given us a chance to assist but you never did and simply provided a 1-star review without trying the app nor letting us help. Reviews are really aimed at being informative rather than sharing frustrations that have nothing to do with us. We do wish you in life and with your business in Colombia all the best. Be kind to your fellow small business owners in the Shopify ecosystem; you’ll be surprised how much support you get back :)
The Crazy Paps Crew
I used this app to integrate a messaging option for my customers and it worked perfectly fine and easy. The customer support is brilliant, because the reply happened immediately with helpful information!
Developer reply
Thank you! Always happy to assist :-)