Reviews (149)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating repetitive tasks and enhancing workflow efficiency, particularly in high-volume settings. It supports extensive testing and complex automations without needing deep programming skills. Useful for tasks like data transfer and order management, it integrates well with apps like Infinite Options and Shopify. Features like custom API and WhatsApp Business API connectivity are standout points. The support team is praised for being responsive and knowledgeable.

May 12, 2021

This app is a must for anyone wanting to automate using outside programs. It's like magic. Also, the customer service has been top notch. I've always had a dev available when needed and gotten a resolution fast! Thanks ShopPad!

Luxe Auto Concepts
United States
1 day using the app
Edited January 10, 2024

App would be great if it would work properly. Makes soo many mistakes every second day. Need to check every day if it made a mistake and edit manually. This is so annoying and time consuming. Really unsatisfied with this app. It is just an automation which should not be hard at all to run smoothly.

flawluxe
Germany
About 1 month using the app
ShopPad Inc. replied March 11, 2024

We're genuinely sorry to hear about your frustrating experience with our app, and we apologize for the inconvenience these issues have caused you. Automation should indeed simplify your workflow, not add to your tasks. Your feedback is crucial for us to improve, and we're keen to resolve the problems you've encountered. Could you please reach out to our support team directly? We'd like to understand the specific issues in more detail and work closely with you to ensure a smoother, more reliable experience moving forward. Your satisfaction and success matter to us, and we're here to help make things right.

December 5, 2019

Great app for streamlining processes. The support team were incredibly helpful in assisting with implementation.

The Pedla
Australia
1 day using the app
September 30, 2020

Needed something unique and technical done that was actually super necessary for my business and Matt from mesa was able to assist immediately. I was up and running within minutes.

Adina's Jewels
United States
1 day using the app
July 19, 2024

love the experience, easy and great support!

Caleffi
Italy
5 months using the app
ShopPad Inc. replied August 7, 2024

Thank you for the positive feedback!

Edited November 14, 2022

We are using MESA to keep our Shopify customer database in sync with an external custom system. This is something Shopify Flow is not able to accomplish. Overall, MESA is a powerful solution. It lacks robust documentation, and there is a lot of trial and error, but MESA support staff is very responsive and helpful. One major omission for MESA is their ability to handle branching (if/then/else logic). But this can be overcome by building separate workflows. This can increase the monthly cost, though, as cost is based on the number of workflows active as well as the number of executions. I can wholly recommend this solution as others fall short.

Hard Work U. Campus Store
United States
17 days using the app
ShopPad Inc. replied July 16, 2025

Thank you for the thoughtful review. MESA now supports branching logic, making complex workflows like yours even easier to manage. Let us know if you'd like help!

March 4, 2021

Easy to set up flows and if you don't know exactly how their customer service is unbelievable. They reply within minutes and provide real solutions. 5-Star App for sure!

Nutrition Faktory
United States
About 10 hours using the app
January 11, 2024

We installed and used this app on two of our three shopify stores for $20 per store. It worked well for a simple automation to add postcards to orders. A few months later we went ot install it on our 3rd store and suddenly a new pricing structure. Now our automation were considered too long and we had to pay the new price of $96 per store to run our automation. We have to use 3 stores to manage currency differences but it's essentially one website. The system works, but the pricing sure doesn't. Almost $300 a month to add postcards to orders. There are other apps just as good for much less.

Blonyx UK
United Kingdom
6 days using the app
ShopPad Inc. replied March 11, 2024

We're sorry the new pricing structure has impacted you this way, especially with your unique setup across multiple stores. We aim to offer value and understand your concerns. Let's discuss how we can make things work better for you. Could you reach out to our support? We're eager to explore options that might fit your needs better. Your feedback is crucial in helping us improve.

September 8, 2021

Thank you very much Mesa for setting up a QA workflow. Very helpful and reactive team. Quite a powerful tool!

Ana Luisa
United States
About 5 hours using the app
December 13, 2023

Very helpful customer service

Sun City Exotic Leathers
United States
About 4 hours using the app