Powerful new features, services and plugins for your Shopify store

All Apps / Sales channels / Messenger

Messenger

Messenger

Developed by Shopify

48 reviews
Get
Price: Free More info
  • Provides a fast, and easy way for customers to buy your products on Messenger
  • Reach customers instantly with messages about their orders
  • Give customers one place to track purchase confirmation and shipping details

Messenger for Shopify is now available to store owners everywhere. Customize your Messenger chats in any language!

Why Messenger?


The Messenger sales channel allows you to have real-time conversations with customers, similarly how you can converse in physical retail store or pop-up.

Buying is easy, customer's simply select “Shop Now” from their Messenger menu. Customers can browse your products, select variants, and purchase with the “Buy Now” button all in Messenger. You’ll also be able to quickly answer questions about stock availability, product details, purchase confirmation, shipping notifications, and more.

Checkout, inventory, and reporting is managed in Shopify. Start the conversation by adding the Message Us button to any Shopify store.

Learn more from the Shopify help centre to get started.

Features



  • Easy: Setup directly on Shopify by connecting your Facebook Page

  • Sell instantly: Customers can shop and make purchases directly in Messenger

  • Save time: Casual conversations answer questions faster than email and bring authenticity to the buying experience

  • Stay Organized: Shipping and purchase details for each customer stays in single chat thread

  • Customizations: Make Messenger your own and customize any message or button

Case study: Erstwilder



  • Learn how Erstwilder made order receipts a huge area of user engagement

  • With Messenger, Erstwilder delivers first-class and industry-leading customer service

  • More than 80% of customers responds to order receipts resulting in post-sale conversations

Everyone's talking about Messenger:



  • TechCrunch - Shopify now lets stores sell directly in Facebook Messenger

  • Fortune - Shopify let’s merchant sell through Facebook Messenger

  • Business Insider - Shopify has added a direct purchase feature to Facebook Messenger

  • BuzzFeed - With Facebook Messenger integration, Shopify lets businesses sell via bots

  • Engadget - You can shop many stores entirely in Facebook Messenger

Messenger reviews

48 reviews
  1. 5 stars (32 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (1 review)
  4. 2 stars (4 reviews)
  5. 1 star (7 reviews)

Installed the app and love it. seems doing great work. recommended!

posted

Love this feature and it works very well. Would give it 5 starts but it needs the following changes:
1. Need the ability to edit/change the preset messages that are sent
2. Need the ability to disable certain message. For example, customer get an order confirmation, then a message when their items are shipped then, then another when out for delivery, then another they they are delivered. It becomes a bit spammy. I;d like to disable the "out for delivery" message. I think the its shipped and its been delivered are enough
3. Need an ability (or clear way) for customer to unsubscribe for messages. I have had a few ask us how we got heir FB info and not want their information posted in messenger/not want to keep getting our messages.

That said, I love this feature and it is just an extra boost to customer service, which is great.

posted

Great integration with our store, but as another reviewer mentioned, Shopify - please allow stores to update edit the pre setup messages being sent to avoid confusion!

We ship out all of our orders same day to our customers and the pre-set text is confusing to our customers as well.

Thank you!

posted

Loving this new Facebook Messenger option in Shopify. We have received many instant messages from our customers on Facebook. They are enjoying the easy access to us, as well as updates on their order. Great addition Shopify!

posted

Conversational commerce is becoming more and more important with online shopping. This app seamlessly integrates with Facebook to allow easy conversation and customer updates. I only wish that you could edit the pre-formatted text as my customers are sometimes confused by the default text, "We'll send shipping updates as soon as they're available." It can be misread as as soon as the products are available (purchased products are always in stock and ship within 24 hours). I contacted Shopify and it's not an update they are ready to launch at this point. Shopify - please allow stores to update edit the initial message to avoid confusion! Thank you!

posted

So far it's been very impressive and pretty much all our customers who decided to use this LOVE it. Thank you so much for this amazing new feature. :)

posted

The potential of this is a game changer... can't wait to see where this goes!

posted

LOVE it thus far! It adds a more personal level to orders. I love getting random messages from them thanking me after they've received the initial message. Love this addition!

posted

Love this it gives a more personal approach to the shopping experience and connects my customers to our facebook page !

posted

Haven't had the opportunity to use the app yet but I believe that all of our customers at Shopvarela.com will love the added communication feature. Very well done!

posted
Get
Free

Support & Sales

Shopify
1 (888) 746-7439
support@shopify.com
docs.shopify.com/manual/sell-online/messenger
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Integrations

Facebook

Are you a developer? Become a Shopify partner or submit your app.