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Messenger

Messenger

Developed by Shopify

48 reviews
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Price: Free More info
  • Provides a fast, and easy way for customers to buy your products on Messenger
  • Reach customers instantly with messages about their orders
  • Give customers one place to track purchase confirmation and shipping details

Messenger for Shopify is now available to store owners everywhere. Customize your Messenger chats in any language!

Why Messenger?


The Messenger sales channel allows you to have real-time conversations with customers, similarly how you can converse in physical retail store or pop-up.

Buying is easy, customer's simply select “Shop Now” from their Messenger menu. Customers can browse your products, select variants, and purchase with the “Buy Now” button all in Messenger. You’ll also be able to quickly answer questions about stock availability, product details, purchase confirmation, shipping notifications, and more.

Checkout, inventory, and reporting is managed in Shopify. Start the conversation by adding the Message Us button to any Shopify store.

Learn more from the Shopify help centre to get started.

Features



  • Easy: Setup directly on Shopify by connecting your Facebook Page

  • Sell instantly: Customers can shop and make purchases directly in Messenger

  • Save time: Casual conversations answer questions faster than email and bring authenticity to the buying experience

  • Stay Organized: Shipping and purchase details for each customer stays in single chat thread

  • Customizations: Make Messenger your own and customize any message or button

Case study: Erstwilder



  • Learn how Erstwilder made order receipts a huge area of user engagement

  • With Messenger, Erstwilder delivers first-class and industry-leading customer service

  • More than 80% of customers responds to order receipts resulting in post-sale conversations

Everyone's talking about Messenger:



  • TechCrunch - Shopify now lets stores sell directly in Facebook Messenger

  • Fortune - Shopify let’s merchant sell through Facebook Messenger

  • Business Insider - Shopify has added a direct purchase feature to Facebook Messenger

  • BuzzFeed - With Facebook Messenger integration, Shopify lets businesses sell via bots

  • Engadget - You can shop many stores entirely in Facebook Messenger

Messenger reviews

48 reviews
  1. 5 stars (32 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (1 review)
  4. 2 stars (4 reviews)
  5. 1 star (7 reviews)

I am sure based on others reviews this is a great app, however I have yet to use it. It is installed and I do have some customers signed up, but when I received a message, I did not see it in the app and responded via facebook. I am sure it's just me not knowing how to use it yet

posted

The developers between Facebook and Shopify nailed this integration! The functionality and purpose it serves for both the seller and the buyer creates a streamlined conversational type transaction. If your looking to strip away any post purchase hurdles to improve your buyers experience, this is ticket! Massive!

posted

Wow what an application. It really is good, just setting it up now and I am sure it will make things easy for us and our customers.

posted

I love this app!! I had a customer compliment me on how professional it was that she received a fb message with all of her order info! I don't know why I didn't add this feature sooner.

posted

Most of our customers have been signing up to receive FB messages, and it gives us such easy access to them if there's any questions or concerns.

posted

Been using it for a bout a week and the customers love it.

posted

My customers are loving this since it adds a personal touch to the order experience. It gives an impression of good customer service.

posted

Game. Changer. I love how this connects to the Store's FB instead of my personal one, and my customers are tickled and surprised when they immediately get a FB message thanking them for their purchase. It drives interaction with our FB page, and helps us to be able to better target our customers because they inadvertently tell us who they are and what else they like :)
This is utterly fantastic.

posted

We love using the Facebook messenger at Drawersunlimited.com. Since we have a lot of customers who buy from our Facebook store it just makes sense to message them that way as we know they spend a lot of time on Facebook and use it more than others may. It makes for easy, quick personal contact with the customer! I would recommend it to everyone!

posted

This is an excellent addition to Shopify! The notifications my customers receive are instant, professional, and informational. No need to make customizations. For those who opt into messaging, 98% respond with a thank you, and this starts up some great conversations. It's a wonderful, social way to connect with our customers, and we highly recommend it!

posted
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Support & Sales

Shopify
1 (888) 746-7439
support@shopify.com
docs.shopify.com/manual/sell-online/messenger
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Integrations

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