Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

3.9 of 5 stars(59 reviews)

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.


About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

Media gallery

Support

Pricing

Free

Overall rating
3.9 of 5 stars
Based on 59 reviews

  • 5 of 5 stars
    63% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    19% of ratings are 1 stars

Most recent reviews

hack-solo.com

I had a small problem with the app showing as not being connected to my store no matter how many times I enabled it and refreshed the page, but after shopify support followed up with me and thru many detailed and rigorous testing, we found there was a technical issue that was caught and they are handling it right now. I appreciate their support team and the rep JP for helping sort thru this problem and for his dedication to ensure a quality app was experienced.

Developer reply

June 11, 2019

Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. When experiencing connection issues, Shopify Support can help troubleshoot them! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

TabletCafe.dk

Facebook and Messenger Sales Channels worked before on my Shopify Shop with this plugins, but not anymore. Please fix the issues as soon as possible.

Developer reply

May 29, 2019

Thanks for sharing your feedback! Apps and channels that connect to outside services can sometimes disconnect when account changes are made or those services experience outages. In that event is best to simply reconnect them! I'd like to look into this further for you though so I’ve sent out to an email to you to touch base. - JP, Shopify Support

Navy Selected Shop

Cannot connect suddenly and now cannot reconnect anymore.........what do i do now? Please help and thanks!

Developer reply

May 14, 2019

Hey, there. Thank you for your review, we appreciate you taking the time to share your issue on here with us. I've reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support