Reviews (979)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and time-saving features, notably its AI-powered tool that quickly creates videos from images and automates social media posts. They value the seamless integration with platforms like Instagram and Facebook, and the responsive customer support. The automated posting and scheduling capabilities are highlighted for enhancing social media strategy and engagement, with customization options that suit branding needs.
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This app will bill you without consent!! I highly do not recommend this app.
Hi
I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system.
To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised.
We strive to provide transparency and are always here to help clarify any charges or issues you may encounter.
Thank you for your understanding.
Best regards,
Jordan
Customer Care Supervisor
Minta
I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.
Hi there
Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like!
I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!
I really want to solve these issues for you.
Avraham | Customer Success Director
No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.
Hi there S,
Sorry to hear you've been experiencing issues with the Minta app - this is not the experience we want for our customers! We were discussing your issues via email, but it seems you have chosen to write a 1-star review.
I contacted you by email on 29 May and again on 2 June to try to resolve your concerns, but we haven't received any reply other than a blanket demand for a refund. :-(
Could you please come back to me on live chat or send me an email at avraham@reconvert.com? I'd love to figure out a way forward for you.
I really want to solve these issues for you and am committed to doing everything we can to resolve this. We want you to be happy. :-)
Avraham | Customer Success Director
I’m not going to lie this app is awful ! I’ve asked for help and reached out to Minta with no response. I was not able to talk to a human being. I could not get past a certain part of the app. I could reset anything. Anytime I tried to go to a different page in the app it would say something that was already updated needed to be updated again. Too much of a hassle and not worth the download.
Hi there L
Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like!
I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!
I really want to solve these issues for you.
Avraham | Customer Success Manager
I thought I was on a free trial and never authorized or initiated the ridiculous amount I have been billed. Please refund.
Hi there S
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Do not use it’s a scam. They are trying to charge me $267 for a service I did not agree to and a “free trial” where they posted videos of the same product over and over that got 11 views. It’s a scam and I’m reporting them to my bank now and Shopify
Hi there HM
Assure you this is no 'scam'. I've sent you a DM and an email.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Achtung EXTREME Kostenfalle
und für manche Shops ein Risiko bei Nichtzahlung, den Shop schliessen zu müssen!
Die Plan Informationen sind schockierend falsch, indem suggeriert wird als würden 5 Videos 1 Monat lang gezeigt werden. Sie würden in Wirklichkeit aber dafür bis zu 5000 an Kosten zahlen müssen.
Der Chat hat es erst nach einer halben Stunde Diskussion endlich zugegeben:
Es werden jedes Posting in Rechnung gestellt! Das heisst, die Angabe Beispiel kostenloser Plan, ist nur für 5x Einblendungen (Sekunden bis Minuten) eines Videos. Nicht für einen Monat lang. Und jedes socialmedia nochmal extra.
Es können also schon am ersten Tag extra Kosten entstehen! Die 5x kurzen einblendungen können Sie bereits an einem Tag verbraten. Die 7 Tage Testphase schützen nicht vor den Extrakosten. Das bestätigen Sie bereits bei der Freigabe. Dort sind auch die möglichen maximalen 5000 Kosten kleingedruckt zu lesen.
Angeblich wurde mein Hinweis an die entsprechende Abteilung gegeben.
Update:
Bei Deaktivierung eines socialmedia-kanals, wurde dieser Kanal wie von Geisterhand mehrmals selbstätig vor meinen Augen wieder aktiviert :-0 (Beweisvideo habe ich angefertigt).
Auch nach mehreren Versuchen das selbe. Somit erhöhen sich die Kosten nochmal. Es ist mir deshalb nicht gelungen, unter den 5 Posts (kurze Einblendungen) zu bleiben. Also deinstalliert.
Es grüsst
marslook
Hi there M
Sorry to hear you've been experiencing issues with the Minta app.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Awful app! The photos aren't cropper properly so when displayed in video it only shows half the photo. The captions are horrible also. I reached out with an urgent request through chat and they never responded even though they read it.
Hi there B&B
I've tried several times to reach you without success - I want to help solve this for you.
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
TERRIBLE APP! Their videos are practically useless. They claim they give "FREE TRIALS" but charge you $200+ in hidden fees! D not trust them TERRIBLE!
Hi there Hydro
Sorry to hear you've been experiencing issues with the Minta app. I've tried reaching you a number of times!
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Surtout ne pas choisir MINTA ! prélève un abonnement même pas confirmé, ne répond pas au tchat, appli inutile et pas sérieuse, la pire appli de shopify ! Déconseillé totalement !
Bonjour Izwy
Désolé d'apprendre que vous rencontrez des problèmes avec l'application Minta.
Pouvez-vous s'il vous plaît me répondre à avraham@reconvert.com ? Je vais résoudre ça pour vous, je vous promets que cela vaudra votre temps :)
Je veux vraiment résoudre ce problème pour vous.
Avraham | Customer Success Manager