Minta Social Videos Auto Post

Love the price and videos, however it's not reliable. Even though it's set up, it stops posting.

This app excels in the quality of its video templates and AI-generated avatar videos. Additionally, customer support is quick and helpful. Unfortunately, I've encountered several issues in my specific case. First, the AI-generated videos aren't available in Spanish, and second, and more seriously for me, it doesn't allow you to transfer created posts to different social media platforms. You have to create them individually for each network, wasting a lot of time.

I’ve always liked Minta’s concept and product when it works—but the platform has been plagued by persistent technical issues. A recent app update broke auto-posting and locked me out of my account settings. Reconnecting my social accounts led to an endless loop prompting me to repurchase a plan I had already paid for.

Initially, support responses were slow and confusing, and the development team's promised fixes never materialized.

To their credit, after I left my original review, Minta’s Customer Care Supervisor reached out directly and is taking earnest steps toward resolution. I appreciate the gesture—it shows they’re making a genuine effort to set things right.

However, the fact that it took so long to escalate and address such a fundamental service lapse remains concerning. Minta has potential, but technical reliability and customer support still need serious improvement.

If they continue to follow through, I’ll consider updating this further.

A few issues with the app, primarily the fact that it seems like at least 4-5 times each week, I have to delete an auto "Easter" post. Easter was in April & it's now June, yet the Easter template continues running. The next issue is that the product videos are still not able to upload to my products within Shopify, and I'm not sure if this is due to my theme page or not. I've allowed Minta access to my shop, yet after 1 month of not having the issue resolved or hearing back from Minta, I decided to withdraw their access and simply use the videos I've created via Canva to add to certain products within my shop. other than that, I'm satisfied with their app

Finally had to UNINSTALL the app. They have a big problem with CROPPING and although they gave me another chance to get it going, THERE IS NO WAY TO FIX THE CROPPING ISSUE.
What do i mean by cropping?
The app will chop off the top, bottom or side of your product image in a very unflattering way and...you can't edit or fix this.
It looks like it has potential, but for now, they need to RETRAIN THEIR AI model to be able to discern the pixel dimensions of an image and act accordingly...not crop it randomly.

This app is pretty cool if takes the guess work out of creating catchy marketing. I love that I can use the design but chose the photos I want used.

It would be better if you could edit where the fonts are placed in the videos that are automatically created. I am not sure we can call them videos vers a slideshow with music. They do a decent job but I am afraid that many of the auto created content makes my product look cheap because some of the templates look like they were made in Microsoft vs trying to create a premium brand template.

Another Update:

After working with them and them being responsive, their software broke and has been some days since. Their explanation is that it’s a Facebook issue. I’d spent a great deal of time getting familiar so that I could set up a month of planned posts and promos for my store.
I got no warning there was an issue and even after not much in the way of updates, by that I mean 0 updates. No other software I use had been ‘broken’ by a Facebook update. I have worked in the tech field for over 20 years and know it generally does not take more than 48 hours for companies like Facebook and Apple to correct app breaking issues.
What appears is these guys contacted the lot of us to get their reviews back up and then have left us high and dry. I’m dropping my review back to 3 stars and will drop it again if I’m still having the same issue by Monday. Really sad if this is now a new company doing the same thing. If it’s not Facebook then tell your customers what’s happening and be responsive as you were when you were trying to get me to change the review. They were nice enough to extend the free trial but if it doesn’t work if the software doesn’t work.

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Minta has been taken over by a new company who reached out to let me know they would be the beginning in a new era of customer service excellence. So far they have been super responsive and helpful! Excited to work with them to grow our site and business!
Previous:
This is not for the software but for the customer service. I tried it, canceled and went to look at a few others before I decided. I decided I’d go with Minta and asked if they had any New Year deals…it’s been 4 days and not a word. This concerns me because if I needed help, this is how they handle customer service. I;m a small business and we all here know time is money. Won’t sign up with someone who can’t answer one simple question.

Not bad, would be better if I could exclude certain collections though. Otherwise easy to use.
Auto features keep stopping.

Its just not ready. Its close but misses important details that makes it useless. For instance, all this app does is create product videos and push them does to your platform, the videos are great with a lot of template and music choices....BUT it literally doesn't have any way to attach the link to the product. There is only a global link that's assigned to all videos. That means if you want to create product videos and ads you then have to run around to go to your website to find the product, get the link, then go around to all your social media outlet and edit the posts to attach the product links. Additionally when you select a product it brings in all of the product images associated with the product but you cant delete any or reorder them so if you have a size guide or something in there that will be in your post. Its close but because of these issues its not useable for me. There's no situation where I need to create a bunch of product posts that don't link back to the product. Its close but just not ready as far as I'm concerned.