Live Visitor Feed
See and support your customers as they shop. Know how they got to your site, what products they look at, and what they put in their cart.
Text Messaging & Web Chat
Customers can send text messages or web chat with your support staff in real time. You can respond on your phone or the Mochi dashboard.
Off Hours Contact
Mochi allows you to enable a convenient off-hours contact form to reach customers even when you aren't available.
About Texting and Live Chat Support
Try Mochi's Live Chat Support for yourself. It's free for 15 days!
About the Mochi Live Chat App
Engaging with your site visitors, when they have customer support or product related question, ensures that you can provide good customer experiences and have happy customers for years to come.
Mochi Live Chat App
The Mochi live chat app allows you to chat with customers and visitors to your site in real time.
Designed for you
The Mochi live chat app is designed specifically for online retail shops and eCommerce sites. Even if you are an individual or small team, Mochi enables you to interact with your customers as if you were a much bigger team.
Provide a delightful customer experience every time someone visits your site. Build trust with the visitors to your site by helping them right away when they have questions or support requests.
Mochi lets your mobile customers text and your desktop customers web chat so you can reach your customers conveniently and effectively. All messages integrate into a single seamless interface for sales and support staff.
Mochi provides a real-time visitors view allowing you to better support your customers by seeing: the products they view, what they add to their cart, when they purchase something, how they arrived at your store, the number of times they have visited your store, and how much they have spent.
Real-Time Chat and Chat Archives
Mochi allows you to see who is browsing your site right now, so you can reach out and ensure they have all of their questions answered. Additionally, Mochi shows you past conversations you’ve had with visitors, so you can reference the visitor's past interaction and make their experience feel personalized.
Customize Your Widget to Match Your Site
We know you put a lot of effort into making your site look and feel exactly how you want. The Mochi live chat app allows you to customize the colors to match your site so that the chat widget feels natural to customers.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Hyssop Beauty Apothecary L.L.C.
This app was great - I had the free version and then suddenly received an email of a missed conversation. Seems that they removed the SMS / Text feature from free accounts without any notification.
This app seemed good in the beginning, until it crashed. What's worse, it crashed on Black Friday, and even though the developers claimed it was fixed, it kept showing error upon error connecting to the Shopify store, and it wouldn't show the locations of the store visitors or the pages on the store they were visiting. Of course, the support was off line during the busiest weekend of the year. I will be deleting this app and looking for something more reliable.
This is not just the matter of the server temporarily going down as the developer would like us to believe. I sent a follow-up email to their support after problems continued for me following their brief server down time, but I never even received a response to that email, let alone having had the issues fixed. I definitely stand by my review until the issues get resolved.
I'm sorry you had a bad experience with Mochi. We did do a server upgrade on Black Friday to support increased traffic from some of our larger customers. It looks like our external audit shows system was down for a little under a minute and our support team was available for extended hours on black Friday. We appreciate your feedback and would encourage you to try a different support application if Mochi is not meeting your needs.
Holy smokes, this app is simple to set up and allows me to be out and about while keeping in touch with my customers. I had a question and it was answered immediately. I purchased it mostly to be mobile, but the desktop interface is awesome too. 5 stars.