Modalyst for Suppliers

I found the Modalyst website and read all about it and it seemed to fit how my company operates very well. I installed the Modalyst App for Suppliers on Shopify. I had one problem with the product syncing and contacted customer service through the online chat. I was again surprised when the customer service person took such an interest in my store and products. He reviewed my store and my products, gave me several tips and a couple things to change. I made the changes and submitted the application for acceptance to Modalyst. Again, I was surprised to receive emails during the time that the application was being processed. The application was accepted. I ended up talking to several people during this process and the level of help and interest was genuinely phenomenal. If the time my store spends on Modalyst goes as well as the application process it should be fantastic relationship. I genuinely thank the staff at Modalyst for all the help, advice, and recommendations.

As the supplier, I'm very happy with the service provided by Modalyst so far. We have a very large catalog and things are taking a while to get products fully loaded. The integration is very straight forward and seems to be effective. In a short period of time we have already started to see new retailers add our products to their sites.

Jose has been very helpful! We're now waiting for our products to go live and hopefully this will bring us more retailers to resell our products.

Modalist is a great platform. Very responsive support. Thank you so much Jose. He was always in touch and very helpful! We are confident that with Modalist, sales of our products will increase significantly!

We have had a very bad experience with this Modalyst and cannot recommend this company. Here are some of the issues we experienced:

1) Platform didn't sync with our inventory as it is supposed. So if you remove something from your shop it continues to be available for sale through their platform and we would get orders for items that were sold out and removed from our shop.

2) They control how much we the supplier can charge for shipping. You end up losing money on shipping because they require you ship all items regardless of size and weight for $5 domestic and international shipping rates are an even bigger joke.
3) They try to hold suppliers responsible if a product the supplier ships is lost or stolen or doesn't get delivered by the delivery company. They don't get that a supplier responsibility ends once the package is provided to the shipping company for delivery. In the event a product is not shipped but not delivered the only taking a loss is the Supplier as the product has been shipped and the shipping company has been paid.

As the supplier, I'm very happy with the service provided by Modalyst so far. Jose has been very helpful! We're now waiting for our products to go live and hopefully this will bring us more retailers to resell our products.