Moose: Live Chat WhatsApp, FAQ

Name: Moose: Live Chat WhatsApp, FAQ
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (227 reviews)

Pricing: Free
Rating: 5.0 (227)
Developer: MOOSE INNOVATIONS INC.

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MooseDesk omnichannel support helpdesk live chat app widget

Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ & multi-language widget. Mobile-ready

Your all-in-one customer support hub. Provide instant response via live chat, email and social media channels: Facebook, Instagram, Messenger, WhatsApp. Support in any languages with AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. Create message shortcuts to reduce your workload while satisfying customers. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk

Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
Canned Response: Set up pre-written replies to conversations and tickets
Multilingual self-service: Track order & search FAQ with AI-powered translation
FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Live Chat
Facebook
Instagram
Livechat

Reviews (227)

Overall rating

Counts per rating level

99% of ratings are 5 stars
225
1% of ratings are 4 stars
2
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this helpdesk app for boosting customer support efficiency with features like live chat, FAQ management, ticket raising, and order tracking. Its seamless Shopify integration and ability to centralize communications across platforms are highlighted. The mobile app enhances on-the-go management, and the intuitive interface ensures easy navigation. Merchants also commend the responsive and effective support team.

January 5, 2025

I've been using the Moose app for about a month now, and I'm very pleased with its functionality.
The customer support is exceptional!
I had a request to adjust the widget positioning, and even though I reached out over the weekend, their development team responded promptly and resolved the issue quickly. Highly recommend!

Gifts For Family Online

United States

About 1 month using the app

November 27, 2024

⭐️⭐️⭐️⭐️⭐️ Amazing Messaging App with Outstanding Support!

MooseDesk has been a game-changer for my Shopify store! The app is incredibly user-friendly and integrates seamlessly, making it so much easier to manage customer messages efficiently.

What truly stands out is their customer support—it’s exceptional! The team responds lightning-fast and goes above and beyond to assist with any queries or concerns. It’s clear they genuinely care about their users.

If you're looking for a reliable messaging solution for your store, I highly recommend MooseDesk. They’ve made my life so much easier, and I’m beyond satisfied with their service!

My Store

India

21 days using the app

MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Gems Crowd,

Thank you so much for your amazing 5-star review! Your support means the world to us and keeps us motivated to deliver the best. If there's anything more we can do for you, we're always here to help!

Best regards,
Sam from MooseDesk

December 7, 2024

It really is a perfect app to use in your store. Stay easy in touch with your customers. Customize it so ifits pefect in your store. Ver good ticket system and chat function. The service is really top and the really take there time to help you if you got question. Now it is already so good and there is more to come.

Software and Gaming

Netherlands

12 days using the app

MOOSE INNOVATIONS INC. replied December 31, 2024

Dear Software and Gaming Team,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Riley