Moose AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (483)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as a game-changer for customer support, offering AI chatbots, live chat, ticketing, and automation tools. It integrates with WhatsApp, Instagram, and Facebook, and features an intuitive interface. The support team is praised for responsiveness and effective solutions. The generous free plan with 100 AI replies and unlimited live chat is appreciated, allowing merchants to explore features without immediate costs.
Refine
-
By rating
The chatbot's AI responses are very good and often avoid the need for human intervention. The Instagram message retrieval could be improved, but the tool is comprehensive, especially with its FAQ page.
Kelly was incredibly helpful and patient! She quickly identified that our "Used for AI Responses" was disabled and walked us through the fix step by step. She also noted our feature request for automatic product sync. 5/5 — thank you Kelly!
Great experience with MooseDesk!
The support team is fast, friendly, and very helpful. Special thanks to Mabel for the excellent support.
As a growing company, we really appreciate the features and see a lot of potential, especially with the AI. Looking forward to exploring more and seeing new features in the future!
Highly recommended!
Hi Creative Cosmetics,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly.
Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions.
Thanks!
Hi RiverCross Diorama,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Great app. I was able to train the bot with 120 common questions that answer probably 95% of my customers questions.
Hi EditStock,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
This is the best AI Chatbot on the market. It has everything. And when I need help setting something up I get access to live support. I had the pleasure of being helped by Kelly and she is amazing. She helped me set up everything I needed in minutes. If the leadership team sees this make sure you give her a pay rise. (Super happy with the app and the support)
App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!
Hi BIRCH BOARDS,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Excellent Live Chat, Chat bot and customer service. Really affordable and does exactly what we need
Love this app! They get back to you so quickly, even at 3am! Thanks Paige:)
So excited to implement the AI chat bot. Mabel is awesome! She is responsive and thorough. She is answered all of my questions. Highly recommend.
Hi The Shoe Fairy,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
