Moose AI Chatbot & Live Chat

Moose AI Chatbot & Live Chat

Reviews (486)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app transformative for customer support, enhancing communication with AI chatbots, live chat, and ticketing. It's praised for seamless integration with platforms like WhatsApp and Instagram, and features like AI Response Builder and FAQ builder. The intuitive interface and reliable performance are highlighted, along with excellent support. The free plan with 100 AI replies monthly is appealing to small businesses, and customization options are valued for tailoring to specific needs.

April 15, 2026

Great experience with MooseDesk!

The support team is fast, friendly, and very helpful. Special thanks to Mabel for the excellent support.

As a growing company, we really appreciate the features and see a lot of potential, especially with the AI. Looking forward to exploring more and seeing new features in the future!

Highly recommended!

Creative Cosmetics
Netherlands
8 months using the app
Vegahub Technology Inc. replied April 29, 2026

Hi Creative Cosmetics,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 24, 2026

It’s a great app. I do wish there were more customization options available on the free plan, but I’m still happy with what’s included. It’s really valuable for small shops, even with current limitations. I plan to upgrade to the paid plan once my order volume increases significantly.

Kelly was very helpful in resolving an issue where the bot wasn’t recognizing my product information when customers asked questions.

Thanks!

RiverCross Diorama
Italy
4 months using the app
Vegahub Technology Inc. replied April 29, 2026

Hi RiverCross Diorama,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 12, 2026

This is the best AI Chatbot on the market. It has everything. And when I need help setting something up I get access to live support. I had the pleasure of being helped by Kelly and she is amazing. She helped me set up everything I needed in minutes. If the leadership team sees this make sure you give her a pay rise. (Super happy with the app and the support)

FX Detailing
United Kingdom
2 months using the app
April 29, 2026

App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!

BIRCH BOARDS
United States
7 days using the app
Vegahub Technology Inc. replied May 5, 2026

Hi BIRCH BOARDS,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 21, 2026

So excited to implement the AI chat bot. Mabel is awesome! She is responsive and thorough. She is answered all of my questions. Highly recommend.

The Shoe Fairy
United States
About 1 year using the app
Vegahub Technology Inc. replied April 29, 2026

Hi The Shoe Fairy,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 6, 2026

The app is simple to set up and use. The support team is great. Mabel helped with any issues I had with set up and customization. She made sure I was happy with everything. She was great. I would definitely recommend this chatbot if you are looking for one.

Mope's Merch
United States
6 months using the app
Vegahub Technology Inc. replied April 29, 2026

Hi Mope's Merch,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 24, 2026

It's a good experience working with Moose, very convenient and smooth support I have received from you guys. specially mabel has helped me customize the theme as per my requirements.

Gemone Diamond
United States
4 months using the app
Vegahub Technology Inc. replied April 29, 2026

Hi Gemone Diamond,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

April 14, 2026

Mabel and Thomas from the support were very resourceful and helpful with the issue I had. They escalated the issue with their dev team and stayed on to ensure that my issue is resolved. Thank you!

Vilden
United States
3 months using the app
Vegahub Technology Inc. replied April 29, 2026

Hi Vilden,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

February 21, 2026

Excellent support from Kelly and the MooseDesk team.
Fast replies, professional communication and willingness to forward feature suggestions to the development team.
The app works well for managing customer conversations.
Thank you Kelly for your help!

Bora Style
Bulgaria
3 days using the app
Vegahub Technology Inc. replied February 24, 2026

Hi Bora Style,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.

January 9, 2026

Moose AI chatbot has helped me add hundreds of FAQs about my product, with a generous free plan which I recommend all new shopify starters looking for a very easy AI chatbot setup. Mable from Moose support provided me with fast super friendly customer support.

WellTechFinds
Australia
3 months using the app
Vegahub Technology Inc. replied February 24, 2026

Hi WellTechFinds,

Thank you so much for taking the time to leave us such a wonderful 5-star review!

If you ever need any assistance or have any questions, please don't hesitate to reach out to us.