Moose: Live Chat FAQ Whatsapp

Moose: Live Chat FAQ Whatsapp

Reviews (252)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to ...

January 11, 2025

Easy to use, Great feature for any professional website. visually attractive.

Maisonrubaiyat.com
Belgium
8 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Hi Maité Reybrouck

Thank you for your thoughtful 5-star review. Knowing that you enjoyed Moose motivates us to continue pushing for excellence. Your satisfaction is our top ...

January 23, 2025

Very much impressed by the quite elaborated solution built by Moose around a simple chat box. Great solution for SMB in my opinion. Support very reactive at any time of the day - special thanks to Thomas and Mia!

DodoMarket: Gifts & Flower Delivery Mauritius
Mauritius
About 11 hours using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Thank you for taking the time to leave a review! Your kind words inspire us to continue providing top-notch service.

Please don't hesitate to drop us a message anytime if you ...

December 22, 2024

This is hands-down the best app for managing customer support! I really like that everything is FREE! Plus the support from Anne is superb. She is always on time ready to answer all my questions promptly. If you are looking for the best FREE Shopify app for managing your customer support channel, look no further - Moose is the way to go!

STRONGIT SHOP
Bulgaria
1 day using the app
MOOSE INNOVATIONS INC. replied December 31, 2024

Dear STRONGIT SHOP Team,

We’re so glad to hear you had a great experience with Moose! Your kind words truly brighten our day. At Moose, we value your feedback and look ...

November 12, 2024

I highly recommend MooseDesk because of they're easy setup for my website and their customer service is great for any troubleshooting.

Moparplus Antique Parts
Canada
2 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Moparplus Antique Parts

We’re so happy to hear about your wonderful experience! Thank you for trusting us and for the glowing review. It’s always a pleasure to serve ...

November 16, 2024

So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!

The Hay Experts
United Kingdom
3 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi The Hay Expert,

Thank you for your amazing review and for choosing us! Providing exceptional service is what we aim for, and we’re so glad we were able to deliver. Your ...

November 12, 2024

The app is great, cost-effective and fully customizable to your liking to match your brand. Also, I love their customer care service, they literally reply to you within minutes and solve any issues that you face at an instant. It is a great app.

Credible Hats
Kenya
29 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Credible Hats,

Thank you for the wonderful 5-star review! We’re so grateful for your support and happy to hear you’re satisfied with our service. We appreciate you taking ...

November 19, 2024

I was impressed by how fast the response was during the support session with Anne. Thank you for the prompt replies!

OZ Health Singapore
Singapore
3 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi,

This is Anne here. We truly appreciate your wonderful review and the time you took to share your experience. A 5-star rating from a valued customer like you is the ...

November 12, 2024

I was really eager to install an Live Chat and came across this app. Sam was amazing! She helped me in so many ways. As a Shopify store owner, I haven't seen any other app that focuses on future development like this one. They're offering a fantastic free service while aiming for growth. I wish them all the success!

Stablos
United States
5 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Stablos,

Thank you so much for your 5-star review! We’re thrilled to know you had a great experience. Your feedback inspires us to keep improving and serving you better. ...

October 31, 2024

MooseDesk literally makes customer support effortless. It's great for having live chat, email and social media all in one place - the best part? - IT'S FREEE!

It wasn't hard to create the FAQ section either and the view of customers answering their own questions really reduced my workload very much.

Further I can answer my messages through the mobile app and their customer service is exceptional ...

Meteor Fashion
India
7 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Meteor Fashion,

We’re overjoyed to hear such positive feedback! Thank you for taking the time to leave us a 5-star review. It’s wonderful to know that our efforts have ...

October 31, 2024

My experience with Moose is great. I was having trouble with the chat widget showing and contacted customer support. The Team Member who helped me resolve this problem was Anne. She is kind, and helpful, and kept me updated along the way. I highly recommend Moose for your chat services and for customers who truly value customer service.

CoverUp
United States
25 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi there,

Thank you so much for your kind words and 5-star review! It means the world to us that you had such a positive experience. Our goal is always to provide the best ...