Moose: Live Chat FAQ Whatsapp

Moose: Live Chat FAQ Whatsapp

Reviews (252)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to business operations.

January 24, 2025

Great app for easy chat support. They were quick to help me customize the chat button with a custom icon.

Kings Fine Art & Decor
United States
10 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Hi there,

Your review truly made our team’s day! Providing excellent service is our top priority. We’ll be sure to share your kind words with them!

Thank you for your support and for being a valued customer. We look forward to serving you again soon.

Warm regards,
Anne from MooseDesk

February 13, 2025

So far so good! Moose's Live Chat Widget was really easy to setup and allowed my store to have a clean aesthetic to it. The live chat, ticket system, and order tracking functionality is top notch. The customer support has also been splendid as I needed help with some manual coding. I'll definitely be continuing to use Moose for a long time.

Gardens & Seeds
United States
1 day using the app
November 11, 2024

.

Pureform.nl
Netherlands
7 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi dear,

Thank you so much for your review! We’re happy that you spare us some time to reflect your experience with us. If there is anything else we could do to make you feel even better, please feel free to tell us.

Sincerely,
Mina from MooseDesk Team

February 6, 2025

Iv'e been using the app for a day or so. It has cool features and their support team is great. Thomas helped me with an issue i was having, He was such a big help and very informative.

Carrington Beauty
United States
About 19 hours using the app
November 12, 2024

We really needed to improve the way we were communicating with customers and knew a help desk system was the way forward. We wanted our customers to have many ways to contact us, but for us to deal with their enquiries from the same app. Moose Desk really does that. I've been in touch with their own customer services twice in the last 24 hours to have a few things tweaked and the response was quick and positive. Really rate this app!

Frankton's
United Kingdom
7 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Dear Frankton's,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Riley from MooseDesk

November 11, 2024

Short term review
I have just implimented MooseDesk

At first glance it appears to be feature rich and well customizable.

Five stars for Thomas who spent over and hour with me getting everything set up and running smoothly

Coast Ropes and Rescue
Canada
2 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Coast Ropes and Rescue

Thank you for trusting in using our app and giving a great feedback to us!

We’re so glad you had a great experience with us and are already looking forward to welcoming you back. Thank you for your kind words and support—it means so much to our team

Sincerely,
Thomas from MooseDesk Team

January 12, 2025

A big thanks to customer service Mia for helping me finding my email account.
App itself are great also, very easy to use, better than original inbox.helps me to help my costumer finding us and absolutely a great up-sale method.

ROBOTBUY
Hong Kong SAR
3 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your support means the world to us and helps us continue to improve and serve our customers better.

Wishing you all the best in the future!

Mia - MooseDesk Support Team

December 22, 2024

i'm already enjoying it, it was so easy to install and set up everything

Nordzon
Netherlands
22 days using the app
MOOSE INNOVATIONS INC. replied December 31, 2024

Dear Nordzon team

We’re so grateful for your incredible 5-star review! It’s wonderful to hear that you love the app and our service. Hearing your positive feedback energizes our team and reminds us why we love what we do.

We can’t wait to continue serving you in the future. Should you ever need assistance, feel free to reach out—we’re always here to help!

Warm regards,
Anne from MooseDesk

January 11, 2025

Easy to use, Great feature for any professional website. visually attractive.

Maisonrubaiyat.com
Belgium
8 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Hi Maité Reybrouck

Thank you for your thoughtful 5-star review. Knowing that you enjoyed Moose motivates us to continue pushing for excellence. Your satisfaction is our top priority, and we’re so glad we could exceed your expectations.

If there’s anything you think we can improve or anything else we can do to make your experience even better, don’t hesitate to reach out. We’d love to hear from you!

Anne from MooseDesk

November 12, 2024

I highly recommend MooseDesk because of they're easy setup for my website and their customer service is great for any troubleshooting.

Moparplus Antique Parts
Canada
2 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Moparplus Antique Parts

We’re so happy to hear about your wonderful experience! Thank you for trusting us and for the glowing review. It’s always a pleasure to serve amazing customers like you. We look forward to welcoming you back soon!

Sincerely,
Anne from MooseDesk