Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Reviews (152)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support on Shopify platforms, highlighting its customizable interface with features like Live Chat, FAQ Helpdesk, ticket raising, and order tracking. They appreciate the user-friendly dashboard that simplifies managing customer inquiries and the reliable performance. The support team is also praised for their responsiveness and assistance with customization and troubleshooting, contributing to improved customer service efficiency and seamless Shopify integration.

July 17, 2024

So far installed the app. Mina popped up and gave excellent customer service. I will evaluate further and super grateful for the Earlybird access.
I am looking forward to this integration

MedPat Solutions
United States
16 days using the app
MOOSE INNOVATIONS INC. replied August 1, 2024

Good day Mike,

You made our day with your trust in MooseDesk app and your awesome review! Mina would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat. We always appreciate you!

Best regards,
Mina from MooseDesk Team

August 14, 2024

Always great help, Mina i so helpfull so would recommend this app

ModerneBoligTilbehør.dk
Denmark
About 1 month using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Good day to you,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or email. Your satisfaction is always our highest priority!

Best regards,
Mina from MooseDesk Team

October 16, 2024

We highly recommend this app! Great customer support too!

ZAPNAP CASES
Australia
9 days using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

Hi ZAPNAP CASES,

We sincerely appreciate your 5-star review! Your continued support means the world to us - thank you for this wonderful review! We're honored to have earned your trust over time and appreciate you sharing your positive experience with others.

Thank you for being part of our journey and also let us be in yours
Sam from MooseDesk

Edited October 30, 2024

great customer service really friendly and all...Anne rocks !!!!!! Mina rocks too !!!

Oneforallshop
Greece
6 days using the app
September 6, 2024

The Moose app is amazing and completely free to use. I’m thrilled with how easy the interface is, and its premium UI enhances the overall experience. It's user-friendly and offers a seamless experience. I'm very happy with it and would highly recommend it to anyone looking for a great app.

Foockey
India
About 3 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi Foockey Team

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email if you need assistance.

Enjoy your wonderful day!
Mina from MooseDesk Team.

August 7, 2024

So good app and best of all its free and mina is from the best service members I talked to

OSTechs
Saudi Arabia
25 days using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Good day OSTechs!

We couldn't be happier to have met your expectations with our app and services, especially Mina! Our MooseDesk app will definitely improve thanks to your support.

If you have any questions or concerns, feel free to contact us by live chat or email.

Best wishes,
Mina from MooseDesk Team

September 17, 2024

Works flawless and fast. Good support and even wanna help me out of working hours.

Brouwersanitair.nl
Netherlands
About 7 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi there,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email.

Best regards,
Mina from MooseDesk Team.

July 1, 2024

The support team has been excellent, even though we're on different continents they have been quick to answer my questions which went beyond their robust FAQ and help videos. Set up has been very intuitive.

Enjoy Better Coffee & Tea
United States
26 days using the app
MOOSE INNOVATIONS INC. replied July 14, 2024

Hi Enjoy Better Coffee & Tea

Thank you so much for your kind words! We're thrilled to hear that you're finding Moosedesk beneficial for your Shopify store. Thanks for trusting Moosedesk to help you stay connected with your customers and ensure their satisfaction. If you ever need assistance or have suggestions, feel free to reach out – we're here to help!

Jason from MooseDesk Support Team

July 18, 2024

I have only just started using the Helpdesk so we've still a few things to setup, but so far it's been a perfect experience. The customer service is exceptional, really attentive and quick. You can tell that the app still needs some tweaking so we can customise certain things, but as an out of the box help centre, it's brilliant.

WeLoveLeds™
United Kingdom
About 22 hours using the app
MOOSE INNOVATIONS INC. replied August 1, 2024

Hi WeLoveLeds™

Thank you for your amazing 5-star review! We’re so happy to know that you enjoyed our service/product. Your satisfaction is our greatest reward and encourages us to maintain high standards.

Thanks for being a wonderful customer! We are happy to help you anytime

Anne from MooseDesk Team

September 18, 2024

Awesome staff and the plugin works fantastic with my webshop. Now i can get closer to my customers with their problems

CVKETEL.NL
Netherlands
About 18 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi CVKETEL.NL Team

It is always a joy to be of service to you, and our staff is happy to have you on board. We will undoubtedly put our additional effort to further enhancing our application due to your enthusiasm.

If you want assistance, you can contact us by live chat or email at email. We are delighted to have the opportunity to help you!

All the best,
Mina from MooseDesk Team.