Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Reviews (178)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this helpdesk app for its exceptional customer support, noting the team's responsiveness and expertise. It offers a user-friendly interface with features like live chat, ticketing, order tracking, and FAQs, seamlessly integrating with Shopify. The app is also recognized for its cost-effectiveness, with many valuable features available for free, and mobile accessibility, allowing merchants to manage customer interactions on-the-go, enhancing customer satisfaction and streamlining support operations.

July 31, 2024

My support agent Mina, was so helpful today with my questions. With every answer she also shared a screenshot with me. Customer Service isn't dead after all!

Everythings Outdoors
United States
3 months using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Have a fantastic day,

We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team.

If you need additional help, please contact us!
Best regards,
Mina from MooseDesk Team

October 21, 2024

Great customer support, looking forward to the subsequent upgrades!

inphic
China
11 days using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

Hi Inphic,

Thank you for this wonderful feedback! Short and sweet reviews like yours bring smiles to our team. We're honored to have earned your trust and look forward to your next visit.

We’re grateful to have you in our community,
Sam from MooseDesk

August 5, 2024

Just getting started with the app, but it looks promising. I needed some help and they were fast to respond and solve an issue that I brought up. They seem very helpful and friendly. Recommend!

BulkSchoolSupplies.com
United States
3 days using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Greetings BulkSchoolSupplies!

Mina and our entire team thank you for those awesome compliments! Moosedesk team will certainly try to improve our services day by day and with kindness from merchants like yours we are more and more motivated to do better!

Let us know on Live Chat or email when you need us.

We will be there for you :D

September 20, 2024

Absolutely Amazing, I can say one of the best app for help desk and ticketing system. I searched many app didn't get any comparison to this app in No charge. Also this app is giving customization feature in Free of cost and Mentioning one of the Moose Help desk team member @Anne. she is simply Awesome in support. Wish you all the best.

LAKDI | Buy Furniture Online | Interior Design Company
India
About 2 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi Manoj Kumar

This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.

Thank you so much and wish you all the best with your journey.

Thank you so much,
Anne from MooseDesk Team

October 16, 2024

fantastic app! and the customer service is amazing!!! i had a couple of questions and anne helped me straight away!

THE FJORD HOUSE
Germany
About 18 hours using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

Hi THE FJORD HOUSE Team,

This is Anne here. Thank you for this wonderful feedback! We're honored to have earned your trust and look forward to your next visit.

Thank you so much and wish you all the best with your journey.

Thank you so much,
Anne from MooseDesk Team

Edited October 30, 2024

great customer service really friendly and all...Anne rocks !!!!!! Mina rocks too !!!

Oneforallshop
Greece
6 days using the app
October 16, 2024

We highly recommend this app! Great customer support too!

ZAPNAP CASES
Australia
9 days using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

Hi ZAPNAP CASES,

We sincerely appreciate your 5-star review! Your continued support means the world to us - thank you for this wonderful review! We're honored to have earned your trust over time and appreciate you sharing your positive experience with others.

Thank you for being part of our journey and also let us be in yours
Sam from MooseDesk

July 23, 2024

Absolutely thrilled with my experience using Moose: Live Chat, FAQ Helpdesk! The support team is incredibly responsive and knowledgeable, always going above and beyond to ensure any issues or questions are resolved promptly. Their dedication to customer satisfaction is evident in every interaction, making the process of getting help seamless and stress-free. It's clear that the team is passionate about their work and truly values their users.

The app itself is highly customisable, allowing us to tailor it perfectly to fit our specific needs. From tweaking the chat interface to setting up detailed FAQs, every feature is designed with user convenience in mind. The intuitive design and powerful functionality have significantly improved our customer support operations. Moose: Live Chat, FAQ Helpdesk, coupled with its outstanding support team, has been a game-changer for our business. Highly recommended!

NOMICA
Australia
7 days using the app
MOOSE INNOVATIONS INC. replied August 1, 2024

Hi Oscar,

I have shared your reviews in to our colleagues as well. We thank you so much for spending your precious time to write for us such detailed review. It really makes our day.

Let's always support and yapping like what we are now haha.

Wish you everything good,
Anne and literally our whole MooseDesk Team

August 5, 2024

I had an excellent experience using this tool. The support provided by the team was outstanding and greatly appreciated. During testing in my development environment, I found that the tool's functionality worked flawlessly without necessitating any code changes, which significantly streamlined the implementation process.

Panoplylondon
United Kingdom
1 day using the app
MOOSE INNOVATIONS INC. replied August 19, 2024

Hi Suresh Shankar

Thank you for taking the time to leave us a perfect 5-star review! We're honored to have earned your trust and loyalty. As a valued customer, your opinion means a lot to us. We'll continue working hard to provide you with the best possible experience. Looking forward to exceeding your expectations on your next visit!

Anne from MooseDesk Team

September 6, 2024

The Moose app is amazing and completely free to use. I’m thrilled with how easy the interface is, and its premium UI enhances the overall experience. It's user-friendly and offers a seamless experience. I'm very happy with it and would highly recommend it to anyone looking for a great app.

Foockey
India
About 3 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi Foockey Team

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email if you need assistance.

Enjoy your wonderful day!
Mina from MooseDesk Team.