Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Reviews (152)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support on Shopify platforms, highlighting its customizable interface with features like Live Chat, FAQ Helpdesk, ticket raising, and order tracking. They appreciate the user-friendly dashboard that simplifies managing customer inquiries and the reliable performance. The support team is also praised for their responsiveness and assistance with customization and troubleshooting, contributing to improved customer service efficiency and seamless Shopify integration.

June 19, 2024

Exceptional App and Outstanding Support!

I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store.

What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices.

I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable.

If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended!

Thank you, MooseDesk team, for your incredible app and stellar support!

199 Kart
India
15 days using the app
MOOSE INNOVATIONS INC. replied July 14, 2024

Hi 199 Kart,

Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support!

Thank you for choosing us
MooseDesk Team

September 26, 2024

Intuitive and user friendly app with lots of customisation. Very good support

The Sunny Shed
United Kingdom
About 1 hour using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi Ross,

We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email if you have any questions.

Best to you,
Mina from MooseDesk Team

August 30, 2024

Very nice app

Gizmos Reality
Albania
21 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi there,

We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.

May you have any further requests, please contact us via our livechat or email us. We are always ready to serve you!

Best regards,
MoosedeskTeam.

September 1, 2024

Awsome app and very fast support. Love it!

Nutri.se
Sweden
2 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi there,

Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. Your feedback is invaluable as we strive to improve.

Wishing you a fantastic day!

MooseDesk Support Team

October 17, 2024

great app, great service, recommended

FashionistaDeal
United Arab Emirates
14 days using the app
August 21, 2024

Great CS and app! highly recommend

MugenSense
Canada
10 days using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Hi MugenSense,

Thank you so much for your kind words, it’s a great motivation for me and our team to keep improving ourselves!

It is our pleasure to assist you. Please don't hesitate to reach out whenever you have any concerns.

Have a great day!
Mia from MooseDesk Team

September 23, 2024

bonjour , si vous me demandez quelle note je donnerais à votre application ; et bien je dirais: je vous donne un 20/20 . je vous trouve très réceptifs, et motivés pour réagir à nos difficultés concernant la pratique quotidienne de votre outil le ( widget chat Moosedesk) / enfin moi , je dirais aussi un mot pour vos conseillers qui sont en général bien accueillants et serviables et je retiendrais le soutiens de Mme Mina qui m' a très bien conseillée sur les options et les paramètres du widget , encore Merci ! . merci à eux aussi !jevous trouve très bien ! et je vous remercie grandement .cordialement

EnvyShop
France
4 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

"We appreciate your kind words. I and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team.

If you need additional help, please contact us by live chat or email. We are always happy to be with you.

Regards,
Mina from MooseDesk Team

September 5, 2024

awesome support - mina was very helpful. i reccomend

kebites
United Kingdom
About 24 hours using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi kebites

We are grateful for your warm words. I and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance.

If you require any more assistance, please contact us by live chat or email. We are always delighted to be with you.

Best,
Mina from MooseDesk Team.

August 3, 2024

Une fois que vous avez compris l'application, elle est facile à utiliser.

Mais le plus important pour moi est le support de l'application, et il est excellent !

Un grand merci !

Omorfiá cosmetics
Switzerland
About 22 hours using the app
MOOSE INNOVATIONS INC. replied August 19, 2024

Hiii Ketsia

Merci beaucoup pour votre avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez vécu une excellente expérience avec nous. Vos aimables paroles comptent beaucoup pour notre équipe. Nous avons hâte de vous servir à nouveau bientôt !

Anne from MooseDesk Team

October 14, 2024

Very helpful customer service, quick and exceptional response.

Ennap.com
Egypt
About 5 hours using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

Hi Ennap,

We're so pleased you had a great experience with our customer service! Thank you for taking the time to share your thoughts - it helps us ensure we're delivering exactly what our customers want.

If you have further question please do not hesitate to reach out

Thanks for being with us,
Sam from MooseDesk