Moose: Live Chat WhatsApp, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this helpdesk app for its exceptional customer support, noting the team's responsiveness and expertise. It offers a user-friendly interface with features like live chat, ticketing, order tracking, and FAQs, seamlessly integrating with Shopify. The app is also recognized for its cost-effectiveness, with many valuable features available for free, and mobile accessibility, allowing merchants to manage customer interactions on-the-go, enhancing customer satisfaction and streamlining support operations.
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great app, great service, recommended
These guys are awesome, application top notch and competence of their team equal. Quick and accurate. I highly recommend everyone to start using the application in its "early" stage (all the useful functions are already there) while you still can.
Hi Iconico Milano
Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.
If you have any questions or concerns, feel free to drop us a message. We are always ready to help you!
Have a wonderful day, and take care!
Jason from MooseDesk Support Team
Very nice app
Hi there,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our livechat or email us. We are always ready to serve you!
Best regards,
MoosedeskTeam.
Awsome app and very fast support. Love it!
Hi there,
Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. Your feedback is invaluable as we strive to improve.
Wishing you a fantastic day!
MooseDesk Support Team
bonjour , si vous me demandez quelle note je donnerais à votre application ; et bien je dirais: je vous donne un 20/20 . je vous trouve très réceptifs, et motivés pour réagir à nos difficultés concernant la pratique quotidienne de votre outil le ( widget chat Moosedesk) / enfin moi , je dirais aussi un mot pour vos conseillers qui sont en général bien accueillants et serviables et je retiendrais le soutiens de Mme Mina qui m' a très bien conseillée sur les options et les paramètres du widget , encore Merci ! . merci à eux aussi !jevous trouve très bien ! et je vous remercie grandement .cordialement
"We appreciate your kind words. I and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team.
If you need additional help, please contact us by live chat or email. We are always happy to be with you.
Regards,
Mina from MooseDesk Team
Great CS and app! highly recommend
Hi MugenSense,
Thank you so much for your kind words, it’s a great motivation for me and our team to keep improving ourselves!
It is our pleasure to assist you. Please don't hesitate to reach out whenever you have any concerns.
Have a great day!
Mia from MooseDesk Team
awesome support - mina was very helpful. i reccomend
Hi kebites
We are grateful for your warm words. I and the rest of the team are overjoyed that we can begin assisting you right away. We will surely work even harder to improve both our app and our support staff as a result of your essential assistance.
If you require any more assistance, please contact us by live chat or email. We are always delighted to be with you.
Best,
Mina from MooseDesk Team.
The App is great and the customer service is out of this world. I have never seen such resposiveness and willingness to help. They have done several customisations within a few hours and always ready to tweak things when needed. I am loving using the App and it's exciting to see the new features they keep releasing. Thank you guys!
Hi Ollie+Zara,
Thank you so much for your fantastic review! We're thrilled to hear that you love the app and have had such a positive experience with our customer service team.
We're always here to assist with any customizations and tweaks you need. Your excitement about our new features is incredibly motivating for us. Thank you for your kind words and continued support!
Jason from MooseDesk Support Team
Thank you for the great application and the perfect customer service
Exceptional App and Outstanding Support!
I am extremely happy with MooseDesk FAQ & Helpdesk. The app itself is fantastic, offering all the features we need to manage our helpdesk and FAQs efficiently. It's user-friendly, reliable, and seamlessly integrates with our Shopify store.
What truly sets MooseDesk apart is their outstanding customer support. The team has been incredibly responsive and helpful, addressing all my customization requests promptly and effectively. They went above and beyond to ensure everything worked perfectly, even on mobile devices.
I’ve never experienced such a high level of support with any other app. The team's dedication and commitment to providing an excellent user experience are truly commendable.
If you’re looking for a top-notch helpdesk solution with exceptional support, look no further than MooseDesk FAQ & Helpdesk. Highly recommended!
Thank you, MooseDesk team, for your incredible app and stellar support!
Hi 199 Kart,
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us. If you ever have more feedback or suggestions, feel free to share. We appreciate your support!
Thank you for choosing us
MooseDesk Team