Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to business operations.
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Great help by Anne, highly recommend this app if whatsapp is essential for your business
Hi Gaia
We’re so glad to hear you had a great experience with Moose! Your kind words truly brighten our day. At Moose, we value your feedback and look forward to serving you again.
If there’s anything else you’d like to share or need assistance with, please feel free to contact us anytime. Your satisfaction is our top priority!
Anne from MooseDesk
Thank you very much for helping me to be the best at every moment of the day and night. Greetings to your strong team
5555555555555555555555555 stars！
"Hi PRILIN,
Thank you for your fantastic 5-star review! We're thrilled to hear that our app meets your expectations. Your feedback motivates us to continue delivering the best experience possible.
If you have any questions or need assistance, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Sam from MooseDesk
This app is really easy to use. There’s also a good selection of tutorials to help you get started on your own. We needed some adjustments due to the language selection, and we were helped very quickly and very kindly. This is how customer service should be! Absolutely deserves 5 stars! Otherwise, it would be great if the app could automatically pull the available fonts from the Shopify themes (typography) and make them available. In our case, we had to find an alternative to our theme ZEST that was at least somewhat similar.
Hi VAMALY,
Thank you for your fantastic 5-star review! 🌟 We're so happy to hear that you love our app. Your kind words inspire us to continue delivering the best experience possible. If you have any questions or feedback, please reach out anytime.
We truly appreciate your support,
Sam from MooseDesk
Very useful app and very good customer service to setup the app. I recommend
its help me a lot
Hi Gazarshop,
Thank you for your amazing 5-star review! We’re so glad you’re happy with our service, and we truly appreciate your kind words. Your feedback motivates us to keep delivering the best experience possible!
If you have any other concerns, feel free to chat with us. We are here for you!
Best regards,
Sam from MooseDesk
great customer service really friendly and all...Anne rocks !!!!!! Mina rocks too !!!
Great App and support team !
Lovely UI. Great support from Sam so far. I was looking for a better chat and FAQ widget than Shopify Inbox and this is looking great.
Hi dear,
Thank you so much for your kind words and the 5-star rating! It truly means the world to us to know that you had a wonderful experience. We’re constantly striving to exceed expectations, and your feedback reassures us that we’re on the right track. We hope to serve you again soon!
Sincerely,
Sam from MooseDesk
I previously had some confusion regarding the pricing, but Anne from the support team followed up with me and resolved all my queries. Thank you for the support!
Dear Orgacia Store,
We deeply understand your frustration and truly value the time you've taken to share your concerns with us. Let me update this issue for you.
As discussed in our conversation yesterday, we have stated that our previous information about the Early Bird plan was outdated, and we wanted to ensure complete accuracy by obtaining confirmation from our Board of Directors. We have asked you to give us some time to get confirmation from them for accurate information.
Within 24 hours of our discussion, we worked diligently to get you an answer, as shown in this attached image: https://prnt.sc/jfCpw15Tyg3C
Even before Shopify display this review, we have sent email to you and confirmed that our Board has verified everything you originally believed to be true - all initial features are indeed free, and the features marked as unlimited during the Early Bird period will remain unlimited, exactly as displayed on our official website and in-app pricing board. We also will always have a free plan even with or without having Pricing plan. What we do is sincerely from our hearts.
We sincerely regret that our verification process caused you any anxiety or frustration that led to your review.
We know waiting for confirmation can be unsettling, especially when it concerns your business planning. Now that we have confirmed everything aligns with what was promised, we would be grateful if you could consider reflecting this resolution in your review.
We've also sent a detailed follow-up email, and we would really appreciate the opportunity to have a conversation with you to ensure all your concerns are fully addressed. Your satisfaction is our top priority, and we're committed to maintaining your trust.
Best regards,
MooseDesk Product Team