Moose: Live Chat WhatsApp, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (179)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this helpdesk app for its exceptional customer support, noting the team's responsiveness and expertise. It offers a user-friendly interface with features like live chat, ticketing, order tracking, and FAQs, seamlessly integrating with Shopify. The app is also recognized for its cost-effectiveness, with many valuable features available for free, and mobile accessibility, allowing merchants to manage customer interactions on-the-go, enhancing customer satisfaction and streamlining support operations.
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Hi Capri Maffia,
We appreciate you taking a moment to leave this lovely review! Your satisfaction means everything to us, and we're grateful for customers like you. Thank you for choosing us!
We truly value your support,
Sam from MooseDesk
Amazing service
outstanding service and great functionalities
Hi Makerlab Electronics ,
Thank you so much for your kind words. The review has really motivated us to keep pushing forward and enhance our offerings to users.
If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support.
Best regards,
Anne from MooseDesk Support Team
Amazing functionality and immediate support response, really impressed.
We are grateful for your wonderful review! Our entire team is ecstatic right now! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers.
Please contact us via live chat or email if you require assistance. If you require our assistance, we are always available!
We hope to be of assistance to you!
Mina from MooseDesk Team
SO far, so good. Very very helpful and responsive.
Good day Sodd Ocks,
Thank you so much for such a lovely review! Mina will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you better products and services.
For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email. We are excited to speak with you!
Best wishes,
Mina from MooseDesk Team
good service!
5/5 awesome
Great app, polite and effective support
Dear AvantFact,
Thank you so much for your wonderful 5-star review! Your kind words truly brighten our day. Rest assured that we will try our best to maintain your satisfaction
Looking forward to serving you again soon!
MooseDesk Team
Such a helpful team! Sam was unbelievably patient with my query. I couldn't recommend their customer service more.
Hi Ark Colour Design - Retail,
Thank you so much for your glowing 5-star review! I’m thrilled to hear that you had such a positive experience with our app.
If there’s anything specific you loved or any areas where we can improve, please let us know. Your feedback is invaluable to us.
We’re grateful for your support and look forward to serving you again. Should you have any questions or need assistance, feel free to reach out.
Thanks again for choosing MooseDesk!
Sam from MooseDesk Team
I recently had the pleasure of working with Tom from Moosedesk's support team to set up my Shopify account, and I couldn't be more impressed with the level of service I received.
Tom's assistance was nothing short of exceptional. He guided me through the entire process with patience and expertise, ensuring that I understood every step along the way. His knowledge of the platform and commitment to customer satisfaction truly stood out.
Moosedesk's support team, and especially Tom, demonstrated a high level of professionalism and dedication. It's evident that they prioritize their customers and go above and beyond to provide top-notch assistance.
I highly recommend Moosedesk for anyone seeking reliable and friendly support. Thanks again to Tom and the entire Moosedesk team for making my experience a positive one. I look forward to continuing to work with your platform!
Hi there!
We are so glad to hear that you enjoyed the features of MooseDesk, especially the support experience that Tom provided. Rest assured that whenever you reach out to us, no matter it is Tom or any other agent, we strive to keep up with the standard quality service consistently. At MooseDesk, customer support is always one of our top priorities that we focus on!
Again, thank you for putting your trust in MooseDesk and allowing us to become a partner on your eCommerce journey.
Sincerely!
MooseDesk Support Team