Moose: Live Chat WhatsApp, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (178)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this helpdesk app for its exceptional customer support, noting the team's responsiveness and expertise. It offers a user-friendly interface with features like live chat, ticketing, order tracking, and FAQs, seamlessly integrating with Shopify. The app is also recognized for its cost-effectiveness, with many valuable features available for free, and mobile accessibility, allowing merchants to manage customer interactions on-the-go, enhancing customer satisfaction and streamlining support operations.
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So I originally came to this app looking for a good shopify inbox alternative.
At the time they didnt have livechat, but now they do!!
So it is literally perfect, the interface is user friendly and makes managing tickets so much easier.
Perfect app and they are always improving!! They also have such a friendly support team
Hi Wendy,
We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit!
Anne from MooseDesk Team
I loved this app: LiveChat, WhatsApp, Ticket Raising, and Order Tracking. And the best part: It's FREE. Yes, you heard it right. It's the best one, which we are exploring now.
Their support is also very quick and get things done very fast. We had a customized live chat option for particular hours and they did it overnight.
Highly Recommended.
This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.
Thank you so much and wish you all the best with your journey.
Thank you so much,
Anne from MooseDesk Team
The app is free, and their customer agents go ahead of their way to help.
Such an amazing solution, and so much customisation options.
Five star
Dear Sunaan,
Thank you so much for your generous review, which confirms that we're on the right track, which motivates us to keep pushing forward.
We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support.
Best regards,
Riley from MooseDesk Team
This app is really easy to use. There’s also a good selection of tutorials to help you get started on your own. We needed some adjustments due to the language selection, and we were helped very quickly and very kindly. This is how customer service should be! Absolutely deserves 5 stars! Otherwise, it would be great if the app could automatically pull the available fonts from the Shopify themes (typography) and make them available. In our case, we had to find an alternative to our theme ZEST that was at least somewhat similar.
Hi VAMALY,
Thank you for your fantastic 5-star review! 🌟 We're so happy to hear that you love our app. Your kind words inspire us to continue delivering the best experience possible. If you have any questions or feedback, please reach out anytime.
We truly appreciate your support,
Sam from MooseDesk
The Moosedesk team is highly professional, responds promptly, and the FAQ feature keeps improving. The overall experience is excellent. I highly recommend this app!
Hi Callskylife,
Thank you for your amazing 5-star review! 🌟 We’re thrilled to know that our app is working well for you. Your feedback inspires us to keep improving. If you have any suggestions or need assistance, please don’t hesitate to reach out.
We truly appreciate your support,
Sam from MooseDesk
I have a great experience with the advisors. They are very helpful and quick to resolve any issues you may be having. I recommend Moose.
The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.
Hi Curtarra,
I really appreciate you taking the time to share your thoughts with us!
Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.
Please do not hesitate to contact us if a problem arises. We are always available to assist you.
Mia from MooseDesk Team
Short term review
I have just implimented MooseDesk
At first glance it appears to be feature rich and well customizable.
Five stars for Thomas who spent over and hour with me getting everything set up and running smoothly
One of the best chat/support apps out there backed up by equally great customer service, quick, polite and helpful.
Great app with great functions. It gives our webshop just the extra we were looking for. Their service is great. I asked them to customize some things and they were very happy to help. We are very happy with the result.
Hi Euro-Overlanders,
Thank you for giving us a try and taking the time to share your experience! Nothing makes us happier than exceeding a new customer's expectations. We hope this is just the beginning of a long-lasting relationship!
We truly appreciate your support,
Sam from MooseDesk