Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (252)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to business operations.
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Great app for easy chat support. They were quick to help me customize the chat button with a custom icon.
Hi there,
Your review truly made our team’s day! Providing excellent service is our top priority. We’ll be sure to share your kind words with them!
Thank you for your support and for being a valued customer. We look forward to serving you again soon.
Warm regards,
Anne from MooseDesk
So far so good! Moose's Live Chat Widget was really easy to setup and allowed my store to have a clean aesthetic to it. The live chat, ticket system, and order tracking functionality is top notch. The customer support has also been splendid as I needed help with some manual coding. I'll definitely be continuing to use Moose for a long time.
Iv'e been using the app for a day or so. It has cool features and their support team is great. Thomas helped me with an issue i was having, He was such a big help and very informative.
We really needed to improve the way we were communicating with customers and knew a help desk system was the way forward. We wanted our customers to have many ways to contact us, but for us to deal with their enquiries from the same app. Moose Desk really does that. I've been in touch with their own customer services twice in the last 24 hours to have a few things tweaked and the response was quick and positive. Really rate this app!
Dear Frankton's,
Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.
We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.
Thank you again for your support.
Best regards,
Riley from MooseDesk
Short term review
I have just implimented MooseDesk
At first glance it appears to be feature rich and well customizable.
Five stars for Thomas who spent over and hour with me getting everything set up and running smoothly
Hi Coast Ropes and Rescue
Thank you for trusting in using our app and giving a great feedback to us!
We’re so glad you had a great experience with us and are already looking forward to welcoming you back. Thank you for your kind words and support—it means so much to our team
Sincerely,
Thomas from MooseDesk Team
A big thanks to customer service Mia for helping me finding my email account.
App itself are great also, very easy to use, better than original inbox.helps me to help my costumer finding us and absolutely a great up-sale method.
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your support means the world to us and helps us continue to improve and serve our customers better.
Wishing you all the best in the future!
Mia - MooseDesk Support Team
i'm already enjoying it, it was so easy to install and set up everything
Dear Nordzon team
We’re so grateful for your incredible 5-star review! It’s wonderful to hear that you love the app and our service. Hearing your positive feedback energizes our team and reminds us why we love what we do.
We can’t wait to continue serving you in the future. Should you ever need assistance, feel free to reach out—we’re always here to help!
Warm regards,
Anne from MooseDesk
Easy to use, Great feature for any professional website. visually attractive.
Hi Maité Reybrouck
Thank you for your thoughtful 5-star review. Knowing that you enjoyed Moose motivates us to continue pushing for excellence. Your satisfaction is our top priority, and we’re so glad we could exceed your expectations.
If there’s anything you think we can improve or anything else we can do to make your experience even better, don’t hesitate to reach out. We’d love to hear from you!
Anne from MooseDesk
I highly recommend MooseDesk because of they're easy setup for my website and their customer service is great for any troubleshooting.
Hi Moparplus Antique Parts
We’re so happy to hear about your wonderful experience! Thank you for trusting us and for the glowing review. It’s always a pleasure to serve amazing customers like you. We look forward to welcoming you back soon!
Sincerely,
Anne from MooseDesk
The app is great, cost-effective and fully customizable to your liking to match your brand. Also, I love their customer care service, they literally reply to you within minutes and solve any issues that you face at an instant. It is a great app.
Hi Credible Hats,
Thank you for the wonderful 5-star review! We’re so grateful for your support and happy to hear you’re satisfied with our service. We appreciate you taking the time to share your experience! If you have any other concerns, feel free to chat with us. We are here for you!
Best regards,
Sam from MooseDesk