Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this helpdesk app for its seamless Shopify integration, enhancing customer service by providing instant access to order details. It features a user-friendly interface, automation tools, and a knowledge base to streamline inquiries. The live chat widget, ticket system, and order tracking functionalities are highly valued. Merchants also praise the responsive customer support and customization options. The app is free, easy to set up, and continuously updated.
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This app is very simple to use and surprisingly nice functions. Moreover, Helpdesk (Ms. Donna and her team) helped us a lot to answer our basic questions and requests to adjust the look on our web page. It was one of the best experiences in contacting support team on the Shopify app. Highly recommend to install this wonderful app and talking with their very nice, kind and skillful support team.
While the customer service is instantaneous and therefore helpful, this is not an app available for download in the App store, and it does not open the way they have set it up on/for/with my iPhone. The ONLY way to have any idea there is a live message in need of a customer service response is to check your email every few minutes.
When you check your email, and see that someone tried to use the live chat on the website, then you have to click on a link from the email to open the Moosedesk app on your Shopify store and click a couple things to get to interact with the customer who sent the message (if they are even online on your store at that time). This is not useful as live chat since there is already a form to send an email that customers expect to take longer than instant live chat, which should be instantaneous.
I did not receive any notifications in any way with my test attempts at using the chat between 3 different devices and trying half a dozen times to get the Moosedesk QR code "app" (that is a web page I never got to see), so I had to find another live chat solution after testing and trying repeatedly for 48 hours and not having any luck with any of the Moosedesk options.
I need one that works with my phone sending me instant messages somehow (any app that notifies me immediately is ok with me), so my store can interact immediately with customers.
Pros: Their customer service with Moosedesk customers is instant and helpful. They have tried to create a great service that is free and they seem to be close to greatness with it. The theme parts of set up were super easy. The FAQs page and some other page went into my Shopify theme instantly, and they were easy to update with my policies and links.
Cons: They do not have an app and their QR code web page "app" does not work on my iPhone. Emailing the store is not live chatting and is bad for the store's customer service. This was a dealbreaker for me.
Hi Kristen Pflibsen,
Thank you for your thoughtful review, and we’re truly sorry for the inconvenience you experienced.
As a team that builds with heart, we genuinely value every piece of feedback,like yours means a great deal to us, and it plays a crucial role in helping us improve.
We'd like to clarify a few things that may give more context to your experience:
1. Type of App:
MooseDesk is currently built as a Progressive Web App (PWA), which installs via QR code rather than through the App Store. This approach allows for faster updates and flexibility, though we understand it may not feel as seamless. The good news is that a native app is on our roadmap - and your feedback is what keeps it moving forward.
2. Type of Notifications:
MooseDesk supports two types of notifications: email notifications and push notifications. Push notifications are intended to provide real-time alerts when a customer message is received, allowing you to respond instantly, just like true live chat.
Here’s a quick visual reference: https://prnt.sc/OcZIdTqm1wXq
From your feedback, it seems that while email alerts reached you, the push notifications may not have been triggered or displayed correctly on your devices.
We'd be grateful for the opportunity to investigate this further with you. Since push behavior can vary depending on device type and settings, we may be able to help resolve the issue quickly with just a few checks. If you're open to it, we’d truly appreciate the chance to assist.
If there’s anything at all we can do to assist, we’re always here and happy to help. Nothing matters more to us than your satisfaction.
Warm regards,
MooseDesk Team.
Excellent Customer Support & Powerful Helpdesk Solution!
We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers.
One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions.
Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use.
If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!
It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.
From Thomas.
Works smoothly and for free who could possibly complain - thank you Moose team! Very responsive too when you need help, great team and highly recommended
Amazing app, easy to use, great and free platform.
Service team is so helpful especially when it comes to fixing issues I had within the app.
Thank you!!! Amazing job Donna and Jay for supporting me through my issues
I’m really happy with MooseDesk – everything works perfectly! I’d especially like to highlight Donna’s support. She is incredibly responsive and always ready to help, even outside regular working hours. It’s rare to see such dedication and professionalism. Thank you!
good working app, using it since months. Fast and very good support also
I have used this app for a while, so far so good! Everything is clear displayed & easy to set up, communication with the team is easy. Plus it's free so far, really couldn't ask more!
Live chat is a feature I can't live without, I don't know how many sales this app has saved me in the little time I've used it. I'm looking forward to using it for years to come, even when the eventual price change comes it will be worth its weight in gold.
This is truly a terrific app with a complete customer care center built in - features that everyone appreciates to find on a site. Thanks for the terrific help in their live chat, setup was a breeze too. Works perfectly. Thank you
Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.
We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.