Moose: Live Chat FAQ Whatsapp

Moose: Live Chat FAQ Whatsapp

Reviews (252)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to business operations.

January 23, 2025

Very much impressed by the quite elaborated solution built by Moose around a simple chat box. Great solution for SMB in my opinion. Support very reactive at any time of the day - special thanks to Thomas and Mia!

DodoMarket: Gifts & Flower Delivery Mauritius
Mauritius
About 11 hours using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Thank you for taking the time to leave a review! Your kind words inspire us to continue providing top-notch service.

Please don't hesitate to drop us a message anytime if you need more help.

All the best,
Mia - MooseDesk Support Team

December 22, 2024

This is hands-down the best app for managing customer support! I really like that everything is FREE! Plus the support from Anne is superb. She is always on time ready to answer all my questions promptly. If you are looking for the best FREE Shopify app for managing your customer support channel, look no further - Moose is the way to go!

STRONGIT SHOP
Bulgaria
1 day using the app
MOOSE INNOVATIONS INC. replied December 31, 2024

Dear STRONGIT SHOP Team,

We’re so glad to hear you had a great experience with Moose! Your kind words truly brighten our day. At Moose, we value your feedback and look forward to serving you again.

If there’s anything else you’d like to share or need assistance with, please feel free to contact us anytime. Your satisfaction is our top priority!

Anne from MooseDesk Team

November 16, 2024

So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!

The Hay Experts
United Kingdom
3 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi The Hay Expert,

Thank you for your amazing review and for choosing us! Providing exceptional service is what we aim for, and we’re so glad we were able to deliver. Your feedback is greatly appreciated and will motivate us to continue improving. We hope to see you again soon!

Sincerely,
Anne from MooseDesk

November 19, 2024

I was impressed by how fast the response was during the support session with Anne. Thank you for the prompt replies!

OZ Health Singapore
Singapore
3 months using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi,

This is Anne here. We truly appreciate your wonderful review and the time you took to share your experience. A 5-star rating from a valued customer like you is the greatest compliment we can receive. Your satisfaction is our top priority, and we look forward to building an even stronger relationship with you in the future!

Sincerely,
Anne from MooseDesk

November 12, 2024

I was really eager to install an Live Chat and came across this app. Sam was amazing! She helped me in so many ways. As a Shopify store owner, I haven't seen any other app that focuses on future development like this one. They're offering a fantastic free service while aiming for growth. I wish them all the success!

Stablos
United States
5 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Stablos,

Thank you so much for your 5-star review! We’re thrilled to know you had a great experience. Your feedback inspires us to keep improving and serving you better. If you have any other concerns, feel free to chat with us.

Best regards,
Sam from MooseDesk

October 31, 2024

MooseDesk literally makes customer support effortless. It's great for having live chat, email and social media all in one place - the best part? - IT'S FREEE!

It wasn't hard to create the FAQ section either and the view of customers answering their own questions really reduced my workload very much.

Further I can answer my messages through the mobile app and their customer service is exceptional. They've looked into all my queries and responded back with a solution really quick!

Try it out if you want to level up your customer service!

Meteor Fashion
India
7 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Meteor Fashion,

We’re overjoyed to hear such positive feedback! Thank you for taking the time to leave us a 5-star review. It’s wonderful to know that our efforts have made a difference, and we’ll continue doing our best to serve you even better in the future.

Sincerely,
Anne from MooseDesk

October 31, 2024

My experience with Moose is great. I was having trouble with the chat widget showing and contacted customer support. The Team Member who helped me resolve this problem was Anne. She is kind, and helpful, and kept me updated along the way. I highly recommend Moose for your chat services and for customers who truly value customer service.

CoverUp
United States
25 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi there,

Thank you so much for your kind words and 5-star review! It means the world to us that you had such a positive experience. Our goal is always to provide the best possible service, and knowing we achieved that for you is incredibly rewarding. We truly appreciate your support and can’t wait to serve you again in the future!

Anne from MooseDesk

October 19, 2024

I loved this app: LiveChat, WhatsApp, Ticket Raising, and Order Tracking. And the best part: It's FREE. Yes, you heard it right. It's the best one, which we are exploring now.

Their support is also very quick and get things done very fast. We had a customized live chat option for particular hours and they did it overnight.

Highly Recommended.

Ecofynd
India
3 months using the app
MOOSE INNOVATIONS INC. replied October 30, 2024

This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.

Thank you so much and wish you all the best with your journey.

Thank you so much,
Anne from MooseDesk Team

February 3, 2025

This app is very intuitive and easy to use. Additionally, the help desk always responds kindly whenever I make an inquiry.

tren:be
South Korea
3 days using the app
November 29, 2024

Great support! Great App Design! Enthusiastic about these people.

wowcanvas.ro
Romania
14 days using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi dear,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Anne from MooseDesk Team