Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this helpdesk app for its seamless Shopify integration, enhancing customer service by providing instant access to order details. It features a user-friendly interface, automation tools, and a knowledge base to streamline inquiries. The live chat widget, ticket system, and order tracking functionalities are highly valued. Merchants also praise the responsive customer support and customization options. The app is free, easy to set up, and continuously updated.
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So far installed the app. Mina popped up and gave excellent customer service. I will evaluate further and super grateful for the Earlybird access.
I am looking forward to this integration
Good day Mike,
You made our day with your trust in MooseDesk app and your awesome review! Mina would be happy to know that you are satisfied with our app and support team!
If you have any further requests, please feel free to contact us via our live chat. We always appreciate you!
Best regards,
Mina from MooseDesk Team
Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.
I previously had some confusion regarding the pricing, but Anne from the support team followed up with me and resolved all my queries. Thank you for the support!
Dear Orgacia Store,
We deeply understand your frustration and truly value the time you've taken to share your concerns with us. Let me update this issue for you.
As discussed in our conversation yesterday, we have stated that our previous information about the Early Bird plan was outdated, and we wanted to ensure complete accuracy by obtaining confirmation from our Board of Directors. We have asked you to give us some time to get confirmation from them for accurate information.
Within 24 hours of our discussion, we worked diligently to get you an answer, as shown in this attached image: https://prnt.sc/jfCpw15Tyg3C
Even before Shopify display this review, we have sent email to you and confirmed that our Board has verified everything you originally believed to be true - all initial features are indeed free, and the features marked as unlimited during the Early Bird period will remain unlimited, exactly as displayed on our official website and in-app pricing board. We also will always have a free plan even with or without having Pricing plan. What we do is sincerely from our hearts.
We sincerely regret that our verification process caused you any anxiety or frustration that led to your review.
We know waiting for confirmation can be unsettling, especially when it concerns your business planning. Now that we have confirmed everything aligns with what was promised, we would be grateful if you could consider reflecting this resolution in your review.
We've also sent a detailed follow-up email, and we would really appreciate the opportunity to have a conversation with you to ensure all your concerns are fully addressed. Your satisfaction is our top priority, and we're committed to maintaining your trust.
Best regards,
MooseDesk Product Team