Moose: Live Chat FAQ Whatsapp
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (286)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this helpdesk app for enhancing customer service with its seamless Shopify integration, allowing instant access to customer order details. It features a user-friendly interface, live chat, ticket system, and customization options. The app includes automation tools and a knowledge base to improve efficiency and reduce repetitive inquiries. Merchants also commend the reliable support available even on weekends and holidays, and regular updates that enhance app performance.
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I've been using the Moose app for about a month now, and I'm very pleased with its functionality.
The customer support is exceptional!
I had a request to adjust the widget positioning, and even though I reached out over the weekend, their development team responded promptly and resolved the issue quickly. Highly recommend!
Dear Gifts For Family Online Team,
Thank you so much for your amazing 5-star review! Your support means the world to us and keeps us motivated to deliver the best. If there's anything more we can do for you, we're always here to help!
Best regards,
Maki from MooseDesk
Great plugin, installation went very smoothly! Most importantly, the staff is always available to help you! Their responses were very timely, especially Donna, who answered my questions very carefully and gave me compliments when necessary!
Thank you so much for your wonderful feedback! 💙 I'm delighted to hear that you had a smooth installation experience and that my support was helpful to you. It was truly a pleasure assisting you! Wishing you all the best with your store!
Donna from Moose.
Donna has been very helpful with an issue for me today.
Tolle App! Unbedingt nutzen, gerade noch komplett umsonst, da neu. Sehr engagiertes Support Team, Entwickler kommen aus China, Kommunikation etwas holprig aber Sie sind sehr bemüht zu helfen und sehr schnell. Funktionsumfang der App ist Top und optisch sehr modern. +hohe Anpassungsfähigkeit.
Donna and Jay were very helpful in getting the app set up.
Thank you so much for your wonderful feedback! 😊
Jay and I are both thrilled to hear that the process went smoothly, and we really appreciate you taking the time to share your experience with us.
If you ever need anything else, or if there's anything we can do to make your experience even better, please don’t hesitate to reach out.
Warmest thanks,
Donna & Jay from MooseDesk 💛
Very much impressed by the quite elaborated solution built by Moose around a simple chat box. Great solution for SMB in my opinion. Support very reactive at any time of the day - special thanks to Thomas and Mia!
Thank you for taking the time to leave a review! Your kind words inspire us to continue providing top-notch service.
Please don't hesitate to drop us a message anytime if you need more help.
All the best,
Mia - MooseDesk Support Team
Ich bin absolut zufrieden mit dem Support von Moose Des! Vom ersten Kontakt an wurde ich freundlich und professionell betreut. Das Team reagiert schnell, denkt lösungsorientiert und nimmt sich wirklich Zeit, um alle Fragen verständlich zu beantworten.
Besonders schätze ich die persönliche Betreuung und das Engagement, Kunden zufriedenzustellen. Hier fühlt man sich nicht wie eine Nummer, sondern als geschätzter Kunde. Ein Support wie dieser macht wirklich den Unterschied!
Thank you so much for your amazing feedback! 💛
We’re truly happy to hear that you felt supported and valued from the very first interaction. Providing thoughtful, solution-oriented, and personal support is exactly what we aim for — and your kind words mean the world to us.
A big thanks to customer service Mia for helping me finding my email account.
App itself are great also, very easy to use, better than original inbox.helps me to help my costumer finding us and absolutely a great up-sale method.
Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your support means the world to us and helps us continue to improve and serve our customers better.
Wishing you all the best in the future!
Mia - MooseDesk Support Team
Great app and amazing support, I needed to customise my icon button and they did it for me in no time. Very recommended
Very good and easy to set up. it has enough feature, and has mobile phone to check. very helpful