Moose: Live Chat FAQ Whatsapp

Moose: Live Chat FAQ Whatsapp

Reviews (252)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this helpdesk app for its robust features including Live Chat, WhatsApp integration, ticketing, and order tracking, all seamlessly integrated with Shopify. They value the customizable interfaces and FAQ sections that reduce support workload. The app's user-friendly dashboard and reliable performance are also highlighted. Support is responsive, even on weekends, assisting with customizations like chat timings and widget placement. The app is free, adding significant value to business operations.

November 25, 2024

The best application of this style that I've tried, very complete because in addition to having the chat widget, you can incorporate a faq page and a contact page. And best of all, the speed of the support to adapt it to my website! 100% recommendable!

Hifi Media Store
Spain
1 day using the app
MOOSE INNOVATIONS INC. replied December 1, 2024

Hi Hifi Media Store,

Your 5-star review truly brightened our day! Thank you for recognizing the effort we put into ensuring every customer has a memorable experience. We’re so happy to have earned your trust and look forward to continuing to exceed your expectations.

Sincerely
Thomas from MooseDesk

February 12, 2025

Great Support. Easy to access. Suggest this app to everyone.

Kess Hair and Beauty
New Zealand
About 17 hours using the app
January 23, 2025

Thomas helped a lot!

OnlyScrews
India
28 days using the app
MOOSE INNOVATIONS INC. replied February 3, 2025

Hi there!

Thank you for your thoughtful 5-star review. Knowing that you enjoyed Moose motivates us to continue pushing for excellence. At Moose, your satisfaction is our top priority, and we’re so glad we could exceed your expectations.

If there’s anything you think we can improve or anything else we can do to make your experience even better, don’t hesitate to reach out. We’d love to hear from you!

Thomas from MooseDesk

January 8, 2025

Amazing support thanks Anne

SlimSelect
Netherlands
22 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Hi dear,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Anne from MooseDesk

December 12, 2024

By far the best support I've received! They assisted me with every step of the setup process and made sure all of my ideas were realized. Their responsiveness and professionalism were outstanding. I highly recommend their service, as they truly went above and beyond to meet all my expectations.

Wisdom Store
Romania
About 3 hours using the app
MOOSE INNOVATIONS INC. replied December 31, 2024

Dear Wisdom store,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Riley from MooseDesk Team

December 3, 2024

My experience with Anne and Mia from customer support and the MooseDesk app has been exceptional so far. The app's features are fantastic, and the customer service is outstanding. Thank you, Anne! :)

My Store
Poland
1 day using the app
MOOSE INNOVATIONS INC. replied December 31, 2024

Hi Derya and Aida,

Thank you for taking the time to leave such a glowing review. It means the world to us to know that you like our app and service. At MooseDesk, we strive to ensure every customer has a fantastic experience, and your feedback tells us we’re on the right track.

Sincerely,
Anne

January 7, 2025

Questa app a tutte le funzioni che cercavo, e l'assistenza è sempre pronta ad aiutarti nel settare e personalizzare gli strumenti che offre, ottima app.

e-fresh
Italy
8 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Siamo così felici di averti tra i clienti stimati di MooseDesk! La tua recensione a 5 stelle significa molto per noi e ci motiva a continuare a impegnarci per l'eccellenza. Sono clienti come te che rendono tutti i nostri sforzi meritevoli.

Thomas - MooseDesk Team

January 10, 2025

super Support. bis jetzt gut zu nutzen

BARTMANN
Germany
3 months using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Dear BARTMANN,

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.

Best regards,
Riley from MooseDesk Team

January 22, 2025

The customer support is exceptional! prompt response from Customer Support to resolve my issue, recommended.

Cotton Canvas
India
3 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2025

Your Review Made Our Day!

We just read your review, and we couldn’t be happier! Knowing that you had a positive experience with us is what keeps us motivated every day. Your feedback helps us continue improving and providing the best service possible.

If you ever need anything, we’re just a message away. Thanks again for your trust and support!

Best,
Anne from MooseDesk Team

January 23, 2025

Mina was amazing. Extremely patient with me and willing to take over if need be . Great experience.

ERGONOMIC REPAIR
United States
About 2 hours using the app