Moose: AI Chatbot & Live Chat

Name: Moose: AI Chatbot & Live Chat
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (408 reviews)

Pricing: Free
Rating: 5.0 (408)
Developer: MOOSE INNOVATIONS INC.

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AI Chatbot automatically responds to customer questions 24/7

Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly

Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation.

AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
Multilingual self-service: Track order & search FAQ, Social redirect buttons
Product FAQs: Set unique FAQs per product to quickly answer customer questions

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Live Chat
Facebook
Livechat
Messenger

Reviews (408)

Overall rating

Counts per rating level

99% of ratings are 5 stars
402
1% of ratings are 4 stars
6
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this helpdesk app for boosting customer service efficiency through features like AI Response Builder, live chat, ticket management, and automation tools. Its user-friendly interface, seamless Shopify integration, and reliable performance are frequently noted. The support team is commended for their quick and effective assistance. Additionally, its free availability is particularly beneficial for small businesses looking to enhance online customer service.

October 3, 2025

We needed quite a few custom adjustments for the app on our site and the team here (shout out to Mabel) was able to help us out very fast and effective. So far a great app and the benefits feel extremely promising.

Contact Sports

Sweden

Over 1 year using the app

November 11, 2025

This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

My Store

Singapore

8 months using the app

October 8, 2025

Wonderful Live Chat plugin that has excellent excellent customer service. I was having difficulty updating the name on our Agents and Thomas was able to connect into my shopify and resolve my issue in a few minutes. Would recommend them to any of my shopify friends!

Ice Kream Shop

United States

3 months using the app