Moose: Live Chat FAQ Whatsapp

Name: Moose: Live Chat FAQ Whatsapp
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (298 reviews)

Pricing: Free
Rating: 5.0 (298)
Developer: MOOSE INNOVATIONS INC.

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MooseDesk omnichannel support helpdesk live chat app widget

Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready

Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
Multilingual self-service: Track order & search FAQ with AI-powered translation
FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Live Chat
Facebook
Livechat
Messenger

Reviews (298)

Overall rating

Counts per rating level

99% of ratings are 5 stars
296
1% of ratings are 4 stars
2
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this helpdesk app for enhancing customer service on Shopify. It allows efficient management of support tickets, live chat, emails, and social media inquiries, all from one platform. Key features include instant access to customer order details, automation tools, and a customizable interface. The responsive support team is also praised for its effectiveness, making this app a valuable tool for improving customer support channels.

March 11, 2025

Excellent Customer Support & Powerful Helpdesk Solution!

We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers.

One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions.

Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use.

If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended!

Fayendra

Saudi Arabia

About 1 month using the app

MOOSE INNOVATIONS INC. replied April 10, 2025

It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.

From Thomas.

February 17, 2025

I was skeptical about using an app with so few reviews at the time, but the experience with the app and the developer team has been really great. This is, in fact, the 4th chat app that I've used on my Shopify store and the only one that has met all my needs - and my needs are really basic. Developer team is very responsive to questions and follow-up as promised. The only recommendation I have is for them to develop a fully functional mobile app. Pinning the chat admin webpage as an icon on my iphone is working ok, but I think they could add more features to an app. Definitely recommended!

Northwest Music

United States

22 days using the app

MOOSE INNOVATIONS INC. replied April 10, 2025

Thank you so much for your generous review. Your feedback is incredibly valuable to us and we truly appreciate you taking the time to share your positive experience with MooseDesk.

March 25, 2025

This is truly a terrific app with a complete customer care center built in - features that everyone appreciates to find on a site. Thanks for the terrific help in their live chat, setup was a breeze too. Works perfectly. Thank you

SNAP Brain Health Supplements

United States

15 days using the app

MOOSE INNOVATIONS INC. replied April 10, 2025

Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.