Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Pricing
Price: Free
Highlights
Works with the latest themes
Rating
5.0 (119)

Omnichannel support hub: Whatsapp button, Live chat, Helpdesk and customizable FAQ templates

MooseDesk: Your all-in-one customer support hub. Chat with shoppers in real-time via WhatsApp button, Live chat, Email, Helpdesk via both desktop and mobile. Empower customers with self-service features like FAQ pages, widget FAQ and advanced Order Tracking - reducing your workload while providing faster support. Customize widget effortlessly. Support customers anytime, anywhere with our mobile-friendly version. Set up in 5 minutes. Faster and easier customer support with MooseDesk!

MooseDesk: Your all-in-one customer support hub. Chat with shoppers in real-time via WhatsApp button, Live chat, Email, Helpdesk via both desktop and mobile. Empower customers with self-service features like FAQ pages, widget FAQ and advanced Order Tracking - reducing your workload while providing faster support. Customize widget effortlessly. Support customers anytime, anywhere with our mobile-friendly version. Set up in 5 minutes. Faster and easier customer support with MooseDesk! more
  • Omnichannel: Whatsapp button, Live chat, Facebook, Messenger, Helpdesk
  • WhatsApp button: Direct to WhatsApp mobile app or desktop, customizable icons
  • Mobile-friendly version: Manage all tickets and live chats on your mobile phone
  • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
  • Self-service: FAQ in widget, Order tracking with order status map & timeline
Highlights
Works with the latest themes

Languages

English

Works with

WhatsApp, Email, Live Chat, Tracking More

Categories

Editing tools

Rich text editor, Custom URL

Display options

Custom templates, Product page, FAQ page, Customer feedback

Real-time messaging

Live chat, Email chat, File uploads, Push notifications, Agent analytics, Customer insights

Automated responses

FAQs, Greetings, Send transcript

Customization

Color and font, Emojis and stickers, Chat window, Business hours, Welcome messages, Chat buttons, Tagging, Chat assignment, Agent avatar

Reviews (119)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this helpdesk app for enhancing customer support, praising its customizable live chat, seamless FAQ management, and intuitive interface that integrates well with Shopify. They appreciate the app's reliability and the continuous updates that improve its functionality. The support team is also commended for their responsiveness and assistance with customization, ensuring the app works well across various devices.

August 5, 2024

So I originally came to this app looking for a good shopify inbox alternative.
At the time they didnt have livechat, but now they do!!
So it is literally perfect, the interface is user friendly and makes managing tickets so much easier.
Perfect app and they are always improving!! They also have such a friendly support team

HTNetwork
United Kingdom
5 months using the app
MOOSE INNOVATIONS INC. replied August 19, 2024

Hi Wendy,

We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit!

Anne from MooseDesk Team

August 13, 2024

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

RustStop
Australia
3 months using the app
MOOSE INNOVATIONS INC. replied September 1, 2024

Hi Terry,

Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk.

Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission.

Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out!

Sincerely,
MooseDesk Team

September 22, 2024

I love MooseDesk.
This application is very rich in terms of functionality, efficiency and ease of use.
As for support, I have only one thing to say: top-notch.
And don't be late to the party: if you install it now as an early bird, you'll get initial features free forever.
Thank you MooseDesk.
Highly recommended.

XADO France
France
29 days using the app
MOOSE INNOVATIONS INC. replied September 29, 2024

Hi there,

Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.

Rest assured that we will keep on improving our products and services for valued customers like you.

Have a wonderful day, and take care!

Mia from MooseDesk Team

Support

MOOSE INNOVATIONS INC. can answer any questions you have about Moose: Live Chat WhatsApp, FAQ.

Developer

MOOSE INNOVATIONS INC.

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Launched

August 22, 2023

More apps like this

5.0 out of 5 stars 2045 total reviews Free
Provide self-serve FAQs and proactive support by live chat
Built for Shopify
4.7 out of 5 stars 1335 total reviews Free plan available
Quickly craft SEO-friendly FAQ page w/ ChatGPT | Live chat app
4.3 out of 5 stars 9 total reviews Free plan available
All-in-one widget with chat, sales pop, bot, video, and more

Want to add an app?

Try Shopify free for 3 days