MooseDesk FAQ & Helpdesk

MooseDesk FAQ & Helpdesk

Price: Free
Rating (5.0)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

August 22, 2023

Languages

English

Build unique FAQ page. Manage multi channel chat. Satisfy customers and enjoy revenue boost.

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips!

Exclusively built for Shopify merchants, MooseDesk provides free FAQs and unique help widgets to boost your customer service 3 times faster. Our inclusive knowledge base, video tutorials and how-to articles solve customer queries instantly and automatically. If questions keep rising, our ticket system gathers all queries from multiple channels to one dashboard, keeping them organized and easily accessible. Reach out to us for more custom features — all at your fingertips! more
  • Branding FAQs: create categories & custom layout, elements fonts, styles
  • Customized help widget: built-in FAQs, order tracking, contact us
  • Efficient ticket system: Schedule send, ticket tag, customer note, and more
  • Insightful reports: Team performance, Real-time ticket performance, and more
  • 24/7 support availability: Round-the-clock service even in different time zones

12 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 1, 2024

Tenacious to resolve every problem so far. Works like a charm. Top app.

Inspired Tops
United States
17 days using the app
MOOSE INNOVATIONS INC. replied February 2, 2024

Hi there,

Thank you so much for our kind words and your continued trust in MooseDesk. It truly makes our day.

Rest assured that we will keep on improving our services to make you feel even better when using our app.

In the meantime please don't hesitate to let us know if you need help with anything at any time. We're just a message away!

Have a wonderful day, and take care!

MooseDesk Support Team

January 26, 2024

This app is easy to use and the service is great. recommend!

MOUGG eBikes
Germany
16 days using the app
MOOSE INNOVATIONS INC. replied February 1, 2024

Hi buddy!

Thank you so much for taking the time to provide your feedback. We are excited to know that you had a great experience with MooseDesk features and our support. While exploring MooseDesk, please do not hesitate to share any suggestions you might have to improve the app. We are all ears to the ideas from our users!

Besides that, feel free to reach out to us if you run into any difficulties. We are always here to help you out.

Take care!
MooseDesk Support Team

December 5, 2023

This is the best app for me, 100/10 - support, Tons of features which even paid apps don't provide, easy interface, Fast updates, as of now when i am using it, it's absolutely free and getting this for free is too Good! The team is doing great! Keep Going, i would like a life chat feature for the widget but even without it its great and i hope the feature will be announced very soon! :)

A2Z HEAVEN
India
3 months using the app
MOOSE INNOVATIONS INC. replied January 31, 2024

Hi buddy!

Thank you so much for your compliment and becoming one of our very first early birds to try out MooseDesk. Your feedback really inspires us to continue developing the app and adding more awesome features in the near future.

We are also excited to inform you that the Live Chat feature is also coming in the early of March 2024 so stay tuned for new updates from us!

Other than that, don’t hesitate to reach out whenever you run into any difficulties, we are here to help.

All the best!
MooseDesk Support Team

January 14, 2024

I recently had the pleasure of working with Tom from Moosedesk's support team to set up my Shopify account, and I couldn't be more impressed with the level of service I received.

Tom's assistance was nothing short of exceptional. He guided me through the entire process with patience and expertise, ensuring that I understood every step along the way. His knowledge of the platform and commitment to customer satisfaction truly stood out.

Moosedesk's support team, and especially Tom, demonstrated a high level of professionalism and dedication. It's evident that they prioritize their customers and go above and beyond to provide top-notch assistance.

I highly recommend Moosedesk for anyone seeking reliable and friendly support. Thanks again to Tom and the entire Moosedesk team for making my experience a positive one. I look forward to continuing to work with your platform!

EV FUEL
Sweden
8 days using the app
MOOSE INNOVATIONS INC. replied January 31, 2024

Hi there!

We are so glad to hear that you enjoyed the features of MooseDesk, especially the support experience that Tom provided. Rest assured that whenever you reach out to us, no matter it is Tom or any other agent, we strive to keep up with the standard quality service consistently. At MooseDesk, customer support is always one of our top priorities that we focus on!

Again, thank you for putting your trust in MooseDesk and allowing us to become a partner on your eCommerce journey.

Sincerely!
MooseDesk Support Team

December 23, 2023

Although App's feature for small use cases is a little bit limit, the customer support is perfect. App is really easy to use and the UI is good for non-tech agent. 5 star for every thing, hope to see more integration in future like amazon and facebook.

CVIherbs
United States
6 days using the app
MOOSE INNOVATIONS INC. replied January 31, 2024

Good day, my friend!

We totally understand that MooseDesks still has room for improvements and we are committed to fulfill them. More importantly, your feedback would inspire and motivate us to continue the journey of developing MooseDesk.

Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app.

Best regards!
MooseDesk Support Team

About this app

Launched

August 22, 2023

Languages

English

Built by MOOSE INNOVATIONS INC.

About MOOSE INNOVATIONS INC.

5.0 average rating

6+ months building apps for the Shopify App Store

333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

Support

Send a message

help@moosedesk.com

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