Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time inventory management and synchronization across multiple stores. It's ideal for businesses with several brands, enabling efficient stock, product details, and collections syncing. The app is known for its reliability, speed, and ease of adding new products. The customer support, particularly Alexis and Safouh, are praised for their promptness and professionalism. Despite a somewhat complex setup, the support team is always ready to help. Merchants find the app consistently reliable and cost-effective in the long run. Its ability to sync product titles, descriptions, and Metafields is also valued, helping to prevent inventory mistakes and streamline product launches.

July 17, 2020

Don't install the app!!! Almost 2000 variants turned to negative qty and still not sure it messed up other items as well. I emailed support back and forth but they reply my email every 2 days without a solution for almost a week. Decided to just uninstall it. Now I need to fix up the whole inventory which will take me a while :(

Paris Station Shop
United States
15 days using the app
November 11, 2022

Does not work, stock has been completely messed up. Do not use. If this company can fix the app then it will be a good app. Also got spammed constantly for 'stock synched'.

BullyBillows
United Kingdom
4 days using the app
EGNITION replied November 12, 2022

Hi Team at BullyBillows,

Thank you for your review and for trying the application. We are sorry to learn that you have encountered the aforementioned difficulties. After reviewing your setup we identified that some of the SKUs have duplicates. This is something that can be addressed quickly and efficiently. Our customer service team already reached out suggesting a screen sharing session where they can walk you through the configuration and the most efficient way to address the issues with the product data. We hope to speak to you soon!

January 24, 2022

We tried hard to set up this app but it did not work. All our products have been set offline over and over again and it is just frustrating. The support team was also not a help. We do not recommend this app.

Garden Igloo
Germany
About 17 hours using the app
EGNITION replied January 24, 2022

Hi Team at Garden Igloo,

Thank you for your review, for getting in touch, and additional information you kindly provided via direct comms. Indeed, the process of configuring a complex integration application may be challenging and require preparation and in certain cases assistance from our team. For this reason, we always offer an onboarding call if a customer needs any assistance. We are sorry the balance between features and simplicity was not up to your expectations. We have already reviewed our communications as well as your stores’ initial setup and we will see how we can improve moving forward.

Regards,
Team at Egnition

Edited April 4, 2018

This app changed all my inventory levels, customers started buying items that were out of stock. I had to close down the store for an hour! We now need to spend HOURS counting stock again! AVOID!!!

My Celebrity Closet
Ireland
About 1 hour using the app