CreditsYard — Store Credit

We have been using this app for over a year, moving from a loyalty app that used points and was much more expensive. Since the move there has been more use of rewards and their tech support is very responsive. It's really easy for customers who have accounts to spend their store credit.

We uninstalled this app and stopped using it while the store was inactive, yet were still charged across multiple billing cycles.

We flagged this issue starting in November and contacted support multiple times. Responses have been unclear or nonexistent, and the refund has not been processed.

Shopify Support has confirmed that the developer must initiate the refund via their Partner Dashboard. We are still waiting for that to happen.

Ive only been using it for a few months but shopify apparently made some changes and now it doesn't work the way it used to and it's too complicated to use at POS and it's too hard to look up the order # which seems to be a different# on the receipt than in the computer and most of the time, it says order# not found. So I've had to manually go in when the customer is standing in front of me and calculate the return and enter it as an adjusted store credit and then redeem it at POS. Such a nightmare because then I have to go into inventory and adjust it for the return. I'm currently looking for a new store credit app to use.