CreditsYard — Store Credit

CreditsYard — Store Credit

Reviews (27)

Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
    24
  • 4% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
    2
December 28, 2024

It was issuing store credits when it was not supposed to. we had to uninstall it.

Trufacebygrace
United States
Over 2 years using the app
MerchantYard replied January 3, 2025

Hi Grace,

Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused.

After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings.

We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at support@merchantyard.com anytime.

Thanks,
Mostafa

October 10, 2024

there is no support,
i wait alredy for 2weeks for support,
but chat says already 2 weeks; we're offline.
how can you charge this money and dont give support

LuminusWear
Netherlands
2 months using the app
MerchantYard replied January 3, 2025

Hi Ghita,

Thank you for your feedback, and I’m sorry to hear about your experience. I want to clarify that we responded to your support request on the same day it was received. It seems you may have missed our reply via email or in the app chat.

We strive to provide timely support to all our users and would be happy to assist further if you still have unresolved concerns. Thank you for your understanding.

Thanks

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