Reviews (27)

Overall rating
4.3
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
October 16, 2024

AMAZING!
I have increased Sales by 40% from this APP this is the best App I have ever installed! Feel free to contact me...The customer service is also 5 STARS! easy to use ... LOVE LOVE LOVE !

Silk Oil of Morocco
Australia
11 months using the app
January 7, 2025

Works perfectly for our needs. Mostafa answered my questions in detail. Highly recommend!

Back on Track USA
United States
Over 1 year using the app
December 28, 2024

It was issuing store credits when it was not supposed to. we had to uninstall it.

Trufacebygrace
United States
Over 2 years using the app
MerchantYard replied January 3, 2025

Hi Grace,

Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused.

After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings.

We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at support@merchantyard.com anytime.

Thanks,
Mostafa

January 8, 2025

It's an easy and straightforward solution for providing customer credits and rewards, with outstanding customer service. This app is the best I have found for managing store credits and offering cashback to customers on their purchases.

Silk & Spark
United Kingdom
5 days using the app
October 16, 2024

Very user-friendly app, and the technical support is very fast.

Lightch8in®
United States
Almost 2 years using the app
October 10, 2024

there is no support,
i wait alredy for 2weeks for support,
but chat says already 2 weeks; we're offline.
how can you charge this money and dont give support

LuminusWear
Netherlands
2 months using the app
MerchantYard replied January 3, 2025

Hi Ghita,

Thank you for your feedback, and I’m sorry to hear about your experience. I want to clarify that we responded to your support request on the same day it was received. It seems you may have missed our reply via email or in the app chat.

We strive to provide timely support to all our users and would be happy to assist further if you still have unresolved concerns. Thank you for your understanding.

Thanks

January 3, 2025

This app has been a fantastic addition to our Shopify store, simplifying store credit management and offering easy-to-use cashback features that boost loyalty. Setup was effortless, and the intuitive design, paired with responsive support, makes it a must-have for driving repeat purchases.

Pearl & Pleat
United Kingdom
About 2 hours using the app
December 31, 2024

This app is fantastic! Support quickly tailored it to our needs, getting us set up in just one day. We replaced our rewards program with this for cashback and store credits. The interface is easy for both admins and customers.

Next Tech Store
United States
About 2 hours using the app
April 10, 2024

Absolutely amazing app & customer service. At Visual FX Pro (visualfxpro.com) we can really only recommend this app! The staff was able to customise some of the functionalities of the app for our needs and they did it so quickly! We want to mention Mostafa and give our very sincere appreciation.

Visual FX Pro
United Kingdom
8 months using the app
April 19, 2021

Good day everyone. Our company started using this app for customer store credit and refund and we can't be more satisfied with everything we are getting. Easy to use, amazing admin panel and super clean integration to use for customers. Customer support is second to none! If there is a problem they are fixed on the spot. Our company used another system for store credit, but honestly, this is the best solution you will find for your Shopify website. Just go for it and you will be satisfied with everything you get.

Ecigone
United Kingdom
Over 2 years using the app