Reviews (22)

Overall rating
4
Counts per rating level
  • 86% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 27, 2025

We uninstalled this app and stopped using it while the store was inactive, yet were still charged across multiple billing cycles.

We flagged this issue starting in November and contacted support multiple times. Responses have been unclear or nonexistent, and the refund has not been processed.

Shopify Support has confirmed that the developer must initiate the refund via their Partner Dashboard. We are still waiting for that to happen.

n99
United Kingdom
Over 1 year using the app
December 28, 2025

My first Shopify review, and CreditsYard truly stands out. It’s an excellent solution for improving cash flow, and this apps is by far the best thing I tried. The support is outstanding. They resolved all my issues quickly and clearly. Absolutely worth the price.

Staging Store: Louise
United States
About 1 month using the app
September 23, 2025

We have been using this app for over a year, moving from a loyalty app that used points and was much more expensive. Since the move there has been more use of rewards and their tech support is very responsive. It's really easy for customers who have accounts to spend their store credit.

Bradley's Surplus
United States
About 1 year using the app
March 29, 2025

Ive only been using it for a few months but shopify apparently made some changes and now it doesn't work the way it used to and it's too complicated to use at POS and it's too hard to look up the order # which seems to be a different# on the receipt than in the computer and most of the time, it says order# not found. So I've had to manually go in when the customer is standing in front of me and calculate the return and enter it as an adjusted store credit and then redeem it at POS. Such a nightmare because then I have to go into inventory and adjust it for the return. I'm currently looking for a new store credit app to use.

Chicky Chicky Boutique
United States
3 months using the app
December 28, 2024

It was issuing store credits when it was not supposed to. we had to uninstall it.

Trufacebygrace
United States
Over 2 years using the app
MerchantYard replied January 3, 2025

Hi Grace,

Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused.

After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings.

We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at support@merchantyard.com anytime.

Thanks,
Mostafa

January 7, 2025

Works perfectly for our needs. Mostafa answered my questions in detail. Highly recommend!

Back on Track USA
United States
Over 1 year using the app
July 15, 2022

This app is amazing. I got rid of my rewards program and now use this one for cash back and adding store credits to their account. So much easier than manually issuing gift cards. They are always helpful when something isn't working, to get it fixed right away.

Tara Lynn's Boutique
United States
7 months using the app
April 10, 2024

Absolutely amazing app & customer service. At Visual FX Pro (visualfxpro.com) we can really only recommend this app! The staff was able to customise some of the functionalities of the app for our needs and they did it so quickly! We want to mention Mostafa and give our very sincere appreciation.

Visual FX Pro
United Kingdom
3 months using the app
October 18, 2023

My very first review on Shopify - CreditsYard is by far the greatest and most helpful apps! If you are looking for a prepaid system to boost cash flows, or any payment method other than membership and subscription, this apps is by far the best thing I tried. Most important of all, the customer support is awesome! Thanks to Mostafa, all my problems were solved immediately and is definitely more helpful than any other apps support which never answers me directly and is a waste of time.
So go ahead if you are still wondering, this definitely worths the price!

Axercise™
Hong Kong SAR
2 months using the app
Edited September 22, 2021

Works perfectly for our store. Support is very quick to answer any questions. Would highly recommend this app for any Shopify Store.

PraiseBanners
United States
2 months using the app