WhatsApp & Helpdesk ‑ MyAlice

Name: WhatsApp & Helpdesk ‑ MyAlice
Brand: Alice Labs Pte. Ltd.
Rating: 4.9 (7 reviews)

From $60/month. 14-day free trial. Additional charges may apply.

Rating (4.9)

Reviews

Developer

Alice Labs Pte. Ltd.

View demo store

WhatsApp Marketing Broadcasting Campaign

Highlights

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

November 18, 2021 · Changelog

Languages

English

Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications

Your customers are on WhatsApp, Instagram, FB, Line, Telegram, Viber, and other messaging channels. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. How are you converting those to orders? Convert more shoppers, and retain them longer, with MyAlice — the sales-focused customer service platform for growing eCommerce merchants. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Richpanel, Wati, Zoko, DelightChat, and SuperLemon.

Live chat and social channel widget for customer support and increase sales.
Prioritize WhatsApp, email, chat, and social comments/DMs in one feed.
View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
Send personalized WhatsApp broadcast campaigns to your customer lists.
Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.

Pricing

14-day free trial

External charges may be billed by Alice Labs Pte. Ltd. separately from your Shopify invoice. Learn more

Premium

$60/month

or $540/year and save 25%

Includes 5 team members. For each additional member, add +$12/mo

Unlimited customers
Website chat widget
WhatsApp broadcasting
WhatsApp QR code
Smart ticket assignment
Chatbot builder for all channels

Business

$180/month

or $1,620/year and save 25%

Includes 5 team members. For each additional member, add +$36/mo

All in Premium, plus
WhatsApp Catalog & Commerce
WhatsApp Marketing Automation
Custom CRM integration
API and webhook
Onboarding & migration

Enterprise

$1,000/month

billed at $12,000 once per year

Includes unlimited team members.

All in Business, plus
Internal API integration
Dedicated success manager
Custom invoicing and branding
Marketing consultation for chatbot

Premium

$60/month

or $540/year and save 25%

Includes 5 team members. For each additional member, add +$12/mo

Unlimited customers
Website chat widget
WhatsApp broadcasting
WhatsApp QR code
Smart ticket assignment
Chatbot builder for all channels

Business

$180/month

or $1,620/year and save 25%

Includes 5 team members. For each additional member, add +$36/mo

All in Premium, plus
WhatsApp Catalog & Commerce
WhatsApp Marketing Automation
Custom CRM integration
API and webhook
Onboarding & migration

Enterprise

$1,000/month

billed at $12,000 once per year

Includes unlimited team members.

All in Business, plus
Internal API integration
Dedicated success manager
Custom invoicing and branding
Marketing consultation for chatbot

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

7 reviews

Overall rating

4.9

Counts per rating level

86% of ratings are 5 stars
6
14% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

March 17, 2022

Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!

Kawaii Berry Shop

Netherlands

Time spent using app: 35 minutes

March 16, 2022

J'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.

jacheteici

Côte d’Ivoire