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Protect your revenue by transforming refunds into exchanges with our return platform.
Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.
- Save sales and retain revenue with adaptable exchange options and store credit.
- Improve customer experience with industry-leading and convenient return options.
- Manage complexity and make smart decisions with returns intelligence.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify POS
- Shopify Flow
- Netsuite
- Klaviyo
- Gorgias
- ShipHero
- Recharge
- Tapcart
Categories
Return options
Reviews (21)
Narvar has been a reliable part of our post-purchase experience. The tracking pages are clean and on-brand, and the return flow is easy for customers to use and simple for our team to manage.
Support has been solid when we’ve needed it. Responses are clear and and setup was straightforward.
Overall, it’s a well-built platform that does what it promises and scales with you as you grow. Happy to recommend.
Updated review (2023.05.24)
We've been using Narvar for a couple of years now, and their team has made a lot of great improvements within the past several months. First, I got a little sneak peek of their new customer interface and it's wonderful. The new customer interface is a lot easier to use/navigate. I can't wait for this new UX|UI to be fully rolled out. We added CS options to our return reasons and we're happy that we can now hide these from customers. It's great that our CS agents now have the option to create a return on the order page in Shopify. Also, their customer support team has been amazing. Shout out to Harrish who is always helpful and responsive. Our experience with Narvar started out on a rough patch, but we are very happy to see that they are making great improvements. Interestingly, it is the only Return App so far that has been able to create solutions for our complex returns issues.
We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Support
App support provided by Narvar.
Resources
Launched
August 31, 2021
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