Narvar Return and Exchange

Narvar Return and Exchange

Free to install. Additional charges may apply.
Rating (4.3)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 31, 2021

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

Protect your revenue by transforming refunds into exchanges with our return platform.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business. more
  • Save sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.

Pricing

Free to install

Free to install.

Free to install

Free to install.

All charges are billed in USD.

19 reviews

Overall rating
4.3
Counts per rating level
  • 68% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
September 27, 2023

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned.

The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Sockwell
United States
Over 1 year using the app
Edited May 31, 2023

The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier.

We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.

Tropicfeel
Spain
Almost 2 years using the app
July 28, 2023

We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support.

The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.

Dolls Kill
United States
About 1 year using the app
June 8, 2023

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

King's Camo
United States
About 2 years using the app
June 12, 2023

Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.

Rockstar Original
United States
Almost 2 years using the app

About this app

Launched

August 31, 2021

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Netsuite, Klaviyo, Gorgias, ShipHero, Recharge, Tapcart

Built by Narvar

About Narvar

4.3 average rating

2 years building apps for the Shopify App Store

3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US

Support

Send a message

returns.exchanges-support@narvar.com

More apps like this

4.9 out of 5 stars 448 total reviews Free plan available
Auto-manage returns and exchanges, return labels&return policy
Built for Shopify
4.7 out of 5 stars 2297 total reviews Free plan available
Return label, store credit, exchanges, return policy, refunds
5.0 out of 5 stars 620 total reviews Free plan available
Make revenue through returns, send automated labels & refund

Want to add an app?

Try Shopify free for 3 days