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Narvar Returns & Exchanges

Turn Up to 60% of Your Returns Into Exchanges

Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Built for consumer convenience

Consumers return items on their terms. Provide options to return by mail, to a nearby store, or to 200,000+ carrier and partner locations.

Create tailored return rules

Deploy highly granular returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.

Offer easy exchanges

Retain revenue and reduce reverse logistics and inventory markdown costs by converting returns into exchanges.

App details

Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Launch date

Fits seamlessly into

  • Point of Sale
  • Shopify Flow

Integrates with

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • many more
Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Launch date

Fits seamlessly into

  • Point of Sale
  • Shopify Flow

Integrates with

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • many more

Pricing

Free to install

Free to install.

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 73% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Pink Lily

    Location United States
    Time spent using app About 1 year

    The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable, and while not everything has been an easy default connection due to our huge catalogue and many business case nuances, the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes. We were also very impressed with the recent integration with Klaviyo, which we're just beginning to scratch the service of. Overall, very happy with the app and even happier with the support we've received to make the app work best for us.

  • TEVEO

    Location Germany
    Time spent using app Over 1 year

    Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!

  • Yamazaki Home

    Location United States
    Time spent using app 11 months

    Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store, with all messaging and rules open to tweaking. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.

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