Narvar Returns & Exchanges

Turn Up to 60% of Your Returns Into Exchanges

Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Key values section

Built for consumer convenience

Consumers return items on their terms. Provide options to return by mail, to a nearby store, or to 200,000+ carrier and partner locations.

Create tailored return rules

Deploy highly granular returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.

Offer easy exchanges

Retain revenue and reduce reverse logistics and inventory markdown costs by converting returns into exchanges.

Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Launch date

Fits seamlessly into

  • Point of Sale
  • Shopify Flow

Integrates with

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • many more
Narvar Returns & Exchanges

Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

  • Self-service branded online experience
  • Easy order lookup and gift returns
  • Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
  • Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

  • Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
  • Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
  • Improve product quality and stay ahead of your competitors via actionable analytics.
  • Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

  • Convert returns into exchanges
  • Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
  • Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

  • Decide between approving/rejecting returns or automatically approving refunds
  • Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
  • Provide instant store credit or refund back to original payment method

Launch date

Fits seamlessly into

  • Point of Sale
  • Shopify Flow

Integrates with

  • Netsuite
  • Klaviyo
  • Gorgias
  • ShipHero
  • Recharge
  • many more

Pricing

Free to install

Free to install.

Reviews

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    33% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    17% of ratings are 1 stars

C-IN2 New York

Location United States

Horrible interface. Our customers are so confused when they're making exchanges. We've given the team feedback (even a Stanford professor complained about their interface) and they have not made any changes. Their support team is even worse!

Grey Bandit

Location United States

We just switched over to Narvar and couldn't be happier! Sean has been great with our onboarding and making the transition to using Narvar a seamless one. We've been using it for about a month now and are excited to continue our partnership!

Wolf & Shepherd

Our team utilizes Narvar for our reverse logistics. We love how easy the system is to learn and how helpful and proactive the Narvar team is whenever we need support. The return portal is fully customizable for your branding and there are are always new features rolling out to improve our experience.

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