Narvar Returns & Exchanges

Returns & Exchanges without the high cost of time, money, and development — so you and your team can focus on your brand, not your tech stack.

Provide an unparalleled set of convenient return options to your customers

• Self-service branded online experience
• Easy order lookup and gift returns
• Choose from 200,000+ return drop-off locations between carrier stores and partner locations such as Walgreens, Simon Malls, Mall of America and Nordstrom
• Return in-store, by mail, or with QR codes – No printer required

Set winning return policies, informed by intelligence

• Set granular return policies, refund rules and fees based on order details, customer attributes, return reasons or time windows.
• Easily set unique policies (keep item, approve, deny) for different customer segments (blacklist, regular, VIP), and/or products (low vs. high value, perishables, etc.) to maximize customer loyalty and reduce costs.
• Improve product quality and stay ahead of your competitors via actionable analytics.
• Benchmark your performance against Narvar’s client base of Fortune 50 retail brands.

Retain revenue and reduce logistics costs

• Convert returns into exchanges
• Save logistics costs with dynamic disposition of returned items to multiple return locations such as warehouses or drop shippers.
• Keep consumers informed during the returns journey and reduce inbound inquiries.

Completely control refunds across payment types

• Decide between approving/rejecting returns or automatically approving refunds
• Tailor distinct approval rules based on order details, customer attributes or the exact state of the return journey (item submitted, shipped, received and/or inspected)
• Provide instant store credit or refund back to original payment method