Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.
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Great customer support. Navidium always tries to find solutions for you and will work with you to achieve what you need.
We've had the app for a few months now and we've been very pleased with the Navidium app - it was easy to get installed and we're definitely seeing a nice revenue stream from it. I'd say it was an easy way to increase our revenue by 1-2%. The support from the app team has been excellent.
Navidium is an excellent app. So much better then Route and others. You get to control the pricing and keep all the profits. You are not an insurance company, you are offering an internal protection plan. Completely legal. Do not let Route scare you into thinking you are going to get in trouble!
Best one out there!! Couldn't rate Navidium enough. Much better than any competitor. Would give 6 stars if we could!
5++ Stars -Navidium has been a blessing to our small business, we switched from "the other guys" and wish we had done it sooner. We now have better control over claims and our customers appreciate talking to the company they purchased from, instead of a random company that knows nothing about leather. Navidium has allowed us to provide excellent customer service to our clients during a stressful event. Thanks Navidium....you are the best!!!!
This app is an absolute no brainer. DAY 1 we made an extra $700 from this app. Today we'll do close to $1k extra. The UI looks amazing, and it adds authenticity/professionalism to your store in my opinion. Our take rate is about 70% which is extremely high. This app is basically free money. I've added it to all 4 of my stores, and sent it to all of my colleagues.
Fantastic app! It's put money in my pocket and made it a breeze to make things right for my customers when there's an issue with a delivery. The developer (Marc) really cares about his customers and is always improving things.
amazing customer support, dev is goated and makes me money! definitely recommend going with navidium over route
Amazing App, no other like it . Every shopify store owners dream. It have take control of the customer experience again when it comes to post sale delivery issues. Over a positive experience to our stores.
This is an incredible app. Put all the power in our hands to handle our customers needs. Every commerce company should be using this.