Reviews (324)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for boosting customer satisfaction and increasing order values through its shipping protection services. They highlight its easy Shopify integration, user-friendly interface, and customizable features. The responsive support team is noted for its helpfulness, particularly during setup and troubleshooting. Financially, it offers revenue growth from protection fees and cost savings by reducing external insurance needs. The claims process is straightforward and ...
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I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons.
1. Toggle button is on at cart page but item & charge is removed when you get to checkout.
2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2. ...
Hi there,
I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app.
1-5 are all issues that usually ...
I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product.
Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't ...
Hi there,
My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the ...
We were originally a customer with Route, Navidium contacted us so we decided to give it a go. I gave them access to my Shopify storefront. They installed their app and we were good to go. A week later I realized some issues were happening due to the changes they made during installation to my coding. First of all the insurance was added to the cart during checkout but the customer was not able ...
I'm so sorry for any confusion or issues our app may have caused in the initial set up. Our team generally does the best they can to make sure all stores experience dedicated ...
So far, I'm not impressed. They installed the app and code into our website and since then the app is extremely slow to load, the setting reset so once you place the amount of money you want to charge the customer for insurance, the data is erased the next day and the learn more button isn't visible. I find that to be the most concerning as I saw another shopify store complain about this last ...
Thank you for sharing your feedback and experience. I'm Marc one of the co-founders of Navidium App. I took a look at all the past communication over the last few days, as ...