Reviews (319)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.

April 13, 2022

This App is awesome!! works really well than other shipping security apps out there and their support is very accommodating and fast!

ZUDO
United States
About 1 year using the app
November 14, 2023

I'm so glad I found Navidium! I switched from Route to them over a year ago and it's the best decision I made. Not only is it easy to setup and the service is spot on, the process of customer service with my clients is much easier. They don't need to go through another company for service if their parcel is damaged, missing, etc. They deal directly with my company and the added human touch is a plus. Thank you for creating this for us business owners!

Graveyard Wanders
Canada
About 1 year using the app
November 21, 2023

Navidium is a great app. Honestly, it is so simple to use and allows me to generate extra income so I can cover any shipping issues that my customers face. They also have a ton of features to help me tailor the Navidium to specific products.

encalife
United Kingdom
12 months using the app
November 20, 2023

Very good

ROCKSOLAR
United States
12 months using the app
October 4, 2022

Love Navidium! Game changer for the shipping insurance world. Excited for the new features coming soon as well.

K-Chill Direct
United States
About 1 year using the app
June 20, 2023

Great product. Great service. Marc always does a great job communicating what he and his team are up to in terms of all the different ways they support merchants.

26 Shirts
United States
12 months using the app
July 19, 2023

The team at Navidium have been stellar. Despite being on the trial I received white glove service from the get-go. Customers are loving the feeling of extra protection and the increased service level that they can now opt in to. Small team, great service, and so far a great response from our customers.

diyAudio Store
United States
12 months using the app
June 22, 2023

I LOVE LOVE LOVE this app! It allows us to offset our reshipping costs and track the performance of our shipping carriers in the most efficient way. Support is amazing too.

Busy Baby
United States
12 months using the app
Edited November 20, 2022

From the start I could tell the team behind this app weren't new to this game. They quickly installed and set up the app for us, and it literally took us maybe a day or two before the monthly app fees were covered just from shipping insurance fees we collected. App runs butter smooth, doesn't add any lag (which can not be said for some of the comparable apps), and support is quick to reply to any question. However nothing is as satisfying as opening the dashboard each day to see the growth revenue and seeing how I'm able to both satisfy our customers and still recover some of my insane shipping costs at the same time. This is an absolute must to any shopify store big or small. If you sell products and ship them, download it and have them set it up for you. You will not regret it. Excited to try order bumps!!!

Fames Chocolate
United States
12 months using the app
August 2, 2022

Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!

GRIP6
United States
12 months using the app