Reviews (322)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and mitigating shipping risks like theft and damage. It enhances customer satisfaction by quickly resolving shipping issues and increases merchant revenue by offering additional shipping protection. The app features easy integration with e-commerce platforms, a user-friendly interface, and customizable coverage options. Merchants also appreciate the responsive support team and report increased average order values and positive revenue impacts.

June 22, 2023

Love this app!!! It works exactly as stated! It is a revenue generator which helps when packages do go missing or damaged.

Lakeside Marine & Service
United States
10 months using the app
November 14, 2023

We have been using this app for few months and our revenue went up after using this. We wish we started using this way earlier.

NYDHI RETAIL STORE
United States
10 months using the app
June 22, 2023

The app works, the support team helps, and they keep on innovating the product.

We really couldn't ask for more.

Beltsmart
United States
10 months using the app
July 31, 2023

We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.

Shop Cupcakes and Cashmere
United States
10 months using the app
November 14, 2023

Navidium works great and the support has been quick and efficient. More than offsets the cost of having a no questions asked guarantee on our shipments.

Maritime Madness
Canada
10 months using the app
June 21, 2023

A true game changer. Navidium gives the power back to merchants, exactly how it should be! Their team is incredibly responsive and helped us get it implemented with ease. 10/10.

Love Sweat Fitness
United States
10 months using the app
June 22, 2023

This is possibly the best app I have on my shop. Installation was easy and it works seamlessly on my website. It puts us in a much better position to help our customers with lost packages without having to file complicated claims or deal with a third party.

Eclair Lips
Canada
9 months using the app
November 14, 2023

Have been using this app for a short while (around 2-3 months) but am very happy with it compared to some other "options".... their support is good, the product itself is great and our customers have liked having the option. Glad I found this and will be continuing to use this and leverage this app for the foreseeable future.

heyhair
United States
9 months using the app
June 20, 2023

Great app. We previously used a competing insurance app which was good, but mathematically was becoming an added cost per order. This is probably because we have very low incidence rates as we use anti-fraud apps to cancel any suspicious looking orders.

Therefore, with a combination of strong anti-fraud software, tracked/signed shipping to further deter any potential scammers, and Navidium, we can basically make added revenue on ±65% of our orders as this is roughly the % of customers who add shipping protection to their basket.

I hope Navidium can go from strength to strength and launch a superior anti-fraud system to their offering as then it will be my 1 stop shop and I'll save even more money.

No reason to not add this to your website.

Cologne Collection
United Kingdom
9 months using the app
June 21, 2023

What's not to love? Free money (we already insured everything). Simple to install. No effort to operate - it just sits there like a fly trap collecting money. While it is certainly not a game changer financial wise (we mostly sell expensive products), it is a nice little addition We have a high rate, abut 75%, who leave the checkmark at checkout. It really is too good to be true, but in this unusual case, IT IS TRUE!

PreppComm
United States
9 months using the app