Reviews (322)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and mitigating shipping risks like theft and damage. It enhances customer satisfaction by quickly resolving shipping issues and increases merchant revenue by offering additional shipping protection. The app features easy integration with e-commerce platforms, a user-friendly interface, and customizable coverage options. Merchants also appreciate the responsive support team and report increased average order values and positive revenue impacts.

June 21, 2023

Would recommend to any online company that is shipped DTC. If you don't have this app you are leaving money on the table.

Old Glory Shop
United States
4 months using the app
June 22, 2023

Navidium turned an expensive headache into an easy cost-recovery for our business. Our customer service team loves it, and the service for the app is top notch. Huge value!

Smallflower
United States
4 months using the app
November 13, 2023

We honestly don't review apps (and we utilizes over 40 in our Shopify store), because most don't work as promised, but I will take the time to review this app.

We are continually impressed not only by this app's performance, but also their customer service.

When it came to set-up, they were with us every step of the way, answering questions quickly and efficiently. Their support team has complete knowledge of their product, but more importantly, they have knowledge of running a business on Shopify, which is rare. Often times, when we deal with apps' customer service teams, they know programming, but can't fully understand our business needs because they haven't run a business.

This app gives us, and more importantly our customers, peace of mind and confidence purchasing with us, while also generating extra revenue to cover any shipping issues. We highly recommend.

Kore Essentials
United States
4 months using the app
January 18, 2023

After 6 months of using Navidium, it has proven to be a money generator for us. It is a welcome relief to finally have this base covered.

Lapco Paintball
United States
4 months using the app
July 31, 2023

I have been using Naviduim Shipping Protection for a while now, and I must say it's a great app. It provides an added layer of security and peace of mind when shipping my valuable items. Here are a few reasons why I highly recommend this app:

Easy to Use: The app has a user-friendly interface, making it simple to navigate and understand. Setting up the protection for my shipments was a breeze.

Comprehensive Coverage: Naviduim Shipping Protection offers a wide range of coverage options, ensuring that my packages are protected from loss, theft, or damages during transit. It's comforting to know that my items are safeguarded.

Prompt Customer Support: Whenever I had a query or needed assistance, the customer support team was quick to respond and provided helpful solutions. Their excellent service enhanced my overall experience.

Competitive Pricing: The pricing for the protection plans is reasonable and competitive compared to other similar services in the market. It's a cost-effective way to ensure the safety of my packages.

Overall, I am extremely satisfied with Naviduim Shipping Protection. It has simplified the shipping process and given me peace of mind. If you are looking for reliable shipping protection, I highly recommend giving this app a try.

Remember to personalize your review based on your own experiences with the app.

hempified
United States
4 months using the app
November 28, 2023

We’ve been using Navidium for a few months and have had a very positive experience! Easy installation and I don’t have to deal with a third party claim filing middle man. Absolutely worth it!

The Organic Dog Shop
United States
4 months using the app
October 2, 2022

Navidium is the best app ever. Customer service is also exceptional. My only complaint is that I wish I had started it sooner!

Texas Transfers and Designs
United States
4 months using the app
May 12, 2022

Great communication. Navidium has allowed us to generate cash flow while reinforcing actions that reflect top tier customer service.

Alaska Guide Creations
United States
3 months using the app
November 14, 2023

Navidium has been a great addition to our store. We vetted various different apps, but Navidium was the only one that worked with our business case. Their support team was extremely helpful and responsive throughout the onboarding process.

Stio
United States
3 months using the app
August 29, 2022

One of the best apps (if not the best) to easily add 1-3% or even more revenue to your bottom line by becoming your own shipping insurer. Brilliant idea from great team. Team is very responsive and helpful with implementing and fixing bugs. Highly recommend it! P.S. they are adding tons of new features including anti-fraud!

Daedalus Designs
United States
3 months using the app