Navidium Shipping Protection

This is a great app and company, much more honest and supportive than Route. Highly recommend this company rather than Route, we dealt with both.

I can't say enough about how wonderful Marc and this app has been. It's easy to use and looks beautiful on our website. They have worked with me through the entire installation and have even checked in to make sure it's meeting my needs. I had a couple tweaks and the response time and assistance came within hours, not days like other apps. This is a great app and it's backed by a great team. You won't have any regrets on installing it or paying for it, because you get constant updates and wonderful support. That's literally all you can ask for.

Navidium is such an awesome alternative to all the scammy shipping insurance apps. With this app we've been able to give our customers peace of mind as well as simplify the process when the rare occasion happens when a package needs to be resent to someone due to incorrect delivery or theft. The owner Marc is so helpful and goes way beyond to help with anything you need. I've recommended this to other store owners and everyone loves it!

Marc and the team are absolutely amazing and provide awesome support. Coming over from Route (a third party app) to now being able to manage, control and also profit from using Navidium has been the best decision for us.

Navidium has provided us with an additional channel for revenue while also giving us total control over the claims/refunds process. Our customers get answers faster. Highly recommend this app for any store, particularly ones that don't receive a high volume of returns, damages, etc.. Very happy and wish I discovered it sooner!

A very good app and they installed it onto my store very quickly! I had a special request/customisation due to the way it was interacting with shipping rules, to which they replied promptly and sorted out for me the same day! I cannot recommend them enough.

The concept of this app is great to begin with. We had an issue with this app that prevented mobile checkout. After expressing my concerns and uninstalling the application, a co-founder reached out to me explaining the customer service situation and offering to work us through the issue. We are reinstalling the app and giving it another go. When the owners of something care enough to take ownership of a problem, we are always willing to work through issues.

At first I was skeptical of what Navidium claimed so we gave it a try. I was quickly turned into a believer. Other apps have tried to solicit me since and their pricing was really attractive, but now I see exactly why because they stand to collect so much in revenues for their bottom line. Why not let those revenues flow directly to us as the merchant.

I've also been very impressed with their customer service. I had a few small kinks and they helped me to work them out and I now have Navidium on all of my sites and won't look back.

Navidium has been great for us, would definitely recommend. Setup was quick and painless, the platform provides the data we need to see as merchants, and they've been so responsive to our requests. Great app!!

This is a newer app, but was keen to try after hearing first hand experiences. So far the app has been great with over 70% of our customers choosing to cover their shipping.
Customer service is great, any small issues were resolved insanely fast! They even helped me troubleshoot a problem that turned out to have nothing to do with their app.
Great app for any ecommerce store!