NPS & customer satisfaction

NPS & customer satisfaction

Price: Free
Rating (4)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

November 26, 2018

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key...

# About Net Promoter Score from LoyaltyLion Research shows that unhappy customers tell more people about their brand experiences than happy ones. This can significantly impact revenue and reputation. At LoyaltyLion we know that long term customer loyalty and satisfaction are intrinsically linked. Using this free app you will be able to monitor your store’s overall customer satisfaction score, and see how each individual customer rated their interaction with your business. # Key... more

35 reviews

Overall rating
4
Counts per rating level
  • 60% of ratings are 5 stars
  • 26% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 12, 2022

Good app but really basic, i hope you guys make comment and translate feature. but its free so i guess there is nothing to complain..

MusaMix
Finland
Time spent using app: 20 days
July 7, 2022

Good app but very basic, I wish customers could leave a comment with their score so we could see what the issue was.

NICCE
United Kingdom
Time spent using app: About 1 month
June 20, 2022

The good things; it is easy to install and is non intrusive. The survey is after the purchase. The scores are accurate and tie back to orde rnumbers so a big plus. Its free (a big plus) The cons; so in case someone does give a negative rating, he should be given a feedback form on what we can improve. Else its very difficult to get actionable feedback to work on. NPS score as such is a good indicator, but what next? I would have been happy to pay if there was a feedback option - but there is none so rating it 4 stars.

CZTL
India
Time spent using app: 2 months

About this app

Launched

November 26, 2018

Built by LoyaltyLion

About LoyaltyLion

4.5 average rating

8 years building apps for the Shopify App Store

Support

Send a message

support@loyaltylion.com

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