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I wanted to leave a quick review regarding customer support and the help I received setting up image variants. The support team was extremely responsive, patient, and knowledgeable throughout the entire process. What could have easily turned into a frustrating situation was handled quickly and professionally, and they made sure everything was working correctly before closing the issue.
It’s refreshing to work with a company that actually takes the time to help small businesses instead of sending generic responses. I truly appreciate the assistance and the effort that went into solving the problem.
Thank You,
Brandon
-Gearhandle.com
NS Variant Images customer support is very knowledgable and quick! Ran into some issues configuring the app with my store and they were able to fix it within a day
Very cordial and quick conflict resolution. Helped solve all and any issues in enabling app, even for complex themes. A powerful member to add to any team. A very sincere and productive conversation over a week making sure our store is best optimized using their app. Highly recommended.
Fast support, Snow provided a clear and detailed guide on the variant images feature. Highly recommended!
Ótimas funcionalidades e excelente apoio ao cliente! Recomendo!
Great customer support! They helped me with getting some theme issues worked out. This was the only app I could find that displayed the color swatches on product pages the way I wanted with a strike through for out of stock colors plus linking automatically to Shopify variant images. Great app.
The combined listing feature does everything we need it for with our website! Also the support team is really great, every time we point out a potential issue or bug they respond accordingly and provide resolutions within a very quick response window.
Thanks for all the help!
So far so good. I had one problem where I couldn't figure out how to make a variant show up on the selectable list of items within the app (because I had altered variant name within product page), and they got back to my chat inquiry within minutes and helped me fix it quick. It was just me forgetting a pretty basic step, but it was nice to have the responsiveness. I'm pretty inexperienced and running the free version only for now, but will consider the paid version if my needs expand.
Honestly I only wanted this app due to the variant image feature, allowing you to hide images for unselected products. When I discovered that the app didn't support my third party shopify theme the team at NS got the developers in and within a week had the app working on my theme. That is just great customer service. Thanks team
Thank you so much for your kind and detailed review! 😊 I'm really happy to hear the variant image feature is working the way you needed, and huge kudos to Rachel and our dev team for jumping in and getting it integrated with your customized theme so quickly.
We truly appreciate your patience while we worked on the fix. Your feedback means a lot to us, and we’re always here if you need anything else or have more ideas to improve the app.
Thanks again for trusting us!
— Chloé from NestScale 💛
A true blessing! Our extensive product variations made ordering challenging for our customers. I thought I needed to hire a coder, but this integration with our current website theme was incredibly easy to use and made our site clean and simple for customers to place orders!
Dear customer,
Wow, thank you so much for your amazing feedback! 😊 We're thrilled to hear that the app made ordering easier for your customers and seamlessly integrated with your store. Making complex setups simple is exactly what we aim for!
If you ever need any assistance or have suggestions, we’re always here to help. Wishing you even more success with your store! 🚀✨
Lily - Customer Success Specialist @NestScale