Reviews (19)

Overall rating
3.2
Counts per rating level
  • 21% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 26% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 16% of ratings are 1 stars
May 22, 2020

Very cool but it's only as good as what you can communicate the customer, where's the widget? Transparent marketing collateral is a must!

Spiral Circle
United States
3 days using the app
November 15, 2021

Joining the voices below - I wanted to see an icon or something shows up during checkout. Since customers have no way of knowing that you are really doing this, it is rather useless. For all they know, we could just be greenwashing. I would use this app 100% if there were something that showed up on the website that customers could actually see and understand the contribution being made. Until it does, I will be looking for something else.

S L O W M A D E
United States
About 6 hours using the app
Shopify replied November 17, 2021

Hi there. Thank you for taking the time to leave this review and provide this valuable feedback. We can certainly see the value in potentially adding an icon for the Offset app at checkout. I would be happy to submit this feedback to our developers for future consideration. Thanks again! -Marty, Shopify Support.

April 23, 2020

Great initiative. Would that be possible to get details on what specific projects are being funded with Pachama? How was the $3.6 per ton decided?

Cambio & Co.
Canada
About 1 hour using the app
Shopify replied April 24, 2020

The app is currently funding Pachama’s Jarí Para REDD+ Avoided Unplanned Deforestation project. This is a Verified Carbon Standard certified project that will be verified by Pachama using their machine learning, satellite imaging, and remote monitoring technology. The $3.60 per ton price covers the project costs to protect the existing forest, increase the biomass through improved forest management practices, and verify the project’s progress.

May 18, 2020

Simple app - straight to the point and for a great cause. Echoing some of the other reviews - we would also appreciate a widget to share information with our customers.

NYC FACTORY
United States
17 minutes using the app
April 29, 2020

Great cause and we're onboard, but can we have some marketing collateral so we can show our customers that we care about offsetting the carbon emissions from the shipments please?

Wildwood Eyewear Inc
Canada
10 minutes using the app
September 16, 2021

I installed the app to see if, like one reviewer says below, an icon showed up during checkout. I tested it - it didn't. Since customers have no way of knowing that you are really doing this, it is rather useless. For all they know, we could just be greenwashing. I would use this app 100% if there were something that showed up on the website that customers could actually see and understand the contribution being made. Until it does, I will be looking for something else.

Laine des Iles
France
6 minutes using the app
Shopify replied September 29, 2021

Hey, there. Thank you for taking the time to leave this review and share your feedback. To clarify, the Offset App does not show an icon at checkout. If this is a feature you would like to have potentially added to the Offset App's features, I would be happy to submit this feedback to our developers for future consideration. Thank's again for taking the time to leave this review! -Marty, Shopify Support

May 18, 2020

Great idea but can you provide some marketing collateral or background so we can communicate it to our customers in the best way possible? Thanks!

INNERMOST
United Kingdom
4 minutes using the app
February 18, 2021

The app is perfect except: !ALL THAT IS MISSING NOW IS A WAY TO SHOW OUR CUSTOMERS THAT WE COMPENSATE CO2!

Schwartz & von Halen
Netherlands
1 minute using the app
April 21, 2022

As others mention, the initiative is great, but it needs to be shown to the customers in checkout and order confirmation page so they know about this. As a shopify this should not be a difficult thing to implement.

MADHOCKEY
Spain
About 1 hour using the app
Shopify replied May 6, 2022

Thank you for taking the time to write your review; we really appreciate you sharing your feedback with us on how the Offset app can be approved. I can see why having the option to offset carbon emissions more visible to customers would be beneficial, and I will be sure to pass your comments onto our app development team. -Victor, Shopify Support

Edited June 21, 2025

Love the concept but we need to be able to share to our customers the impact we are making by sharing the counter available in the app into a specific page or by having a HTML code to insert in our theme in our homepage for example. I look forward to see this happening soon so we can continue! We are ready to reduce our impact

The Knot Pillow
United States
About 5 years using the app
January 23, 2021

I am pleased with everything. Thanks to the developers for making the app, and for the friendly support. Very much recommended!

Bluechip Online
Canada
About 1 month using the app
December 17, 2020

I've been using it for a month and I can say it's the best! I've been using it for a month and I can say it's the best!

Pixel Home
United States
1 day using the app
December 15, 2020

I really love this app and the team behind it. I really love this app and the team behind it. I really love this app and the team behind it.

Skylark Vibe
United States
6 days using the app
December 7, 2020

Please add the ability to add a badge/notification at checkout to show customers that the shipping of their orders are being offset, just a little icon/verified message at checkout by the shipping method. Otherwise great app!

Guy Boggan
Ireland
23 days using the app
November 12, 2020

I give 5 stars, the support team is cooperative, highly recommend. highly recommend. highly recommend.

Generator Kitchen
United States
3 days using the app
October 25, 2020

Recommend, it is much intuitive than the other app I use. Recommend, it is much intuitive than the other app I use.

Home Collector
United States
1 day using the app
September 22, 2020

I find many US-focused dropshipping App while this one suits my niche better.
this one suits my niche better.

Thunderbolt Toy
United States
1 day using the app
September 8, 2020

Finally! I found a reliable App! Trust me, you can't miss it! Finally! I found a reliable App! Trust me, you can't miss it!

Supernova Kitchen2
United States
14 days using the app
August 22, 2020

the system had a glitch once and they solved it for me. This is a very new app but the team has been really helpful

Boutique Nano
United States
14 days using the app
August 19, 2020

Why I didn't find this App earlier? Can't ask for more!
Great service great products. Recommend. Recommend

Kudos Shops
United States
About 19 hours using the app
July 28, 2020

Happy to be able to use this app. Would love it if customers could see that we offset emissions from our shipping. Let's make that happen!

Reveille Shop
United States
23 days using the app
July 27, 2020

Pleaseeee create a customer facing dashboard during checkout. This would elevate the app and our shop.

shopenby
United States
5 months using the app
July 23, 2020

I want you to give us the ability to let customers see how much impact they are potentially able to make by doing a purchase, or how much they've made after they've checked out, like on the order confirmation page for instance, so it doesn't just feel like word fluff on our web pages. overall I like the idea and glad that it's automated. It'll be 5-star once I can show customers a way that they can make an impact. Bonus if you can even give customers the option to plant a tree(s) themselves during checkout!

V. H. Hess
United States
1 day using the app
July 6, 2020

This app has a lot of potential. Would easily be a 5 star app with checkout integration, a way for customers to view their contributions made, promo material for shop owners to advertise.

If updates not made anytime soon, we’ll be looking for other options. I find it silly major marketable features are missing from this app.

Kodiak Candle Company
United States
19 days using the app
June 13, 2020

Our company loves Offset's ideals and organization. The website is easy to use and easy to connect to the shopify store, with links to show proudly your impact on the environment. Offset program is perfect to support your eco-friendly, biological e-commerce.

ECOGO4T
United Kingdom
16 days using the app
Edited June 4, 2020

The idea is amazing and I love it. Also the costs are quite affordable and fair.

Unfortunately it doesn't provide a way to show this to the customers automatically. Would be useful to get some kind of logo or badge showing my store has enviro. friendly shipping. Right now the customers should take my word for that and believe me.

Having a tool, widget, code or ... to show the results would be great too.

eGarderoben
Sweden
3 days using the app
May 4, 2020

Great app but someone got lazy and didn't finish the job as echoed by every review here. You have to create a widget of something for the customers otherwise its he said she says? Guys come on get it done.

Cali Tiger
Australia
4 days using the app
April 27, 2020

I run an ecologically focused woodworking company, and this creates such a great way to actually practice what I preach! I appreciate the simplicity of the back-end UI, and clear impact of my recent sales. Thanks!

Pink Moon Woodworking
United States
1 day using the app
April 27, 2020

It's nice, I feel better that my store is able to help in the fight against climate change, but it would be great if Shopify provided marketing material/logos/components in the checkout/cart/product page that would help us demonstrate our effort...

So Health Co.
United Kingdom
31 minutes using the app
April 26, 2020

Can we have a page that is created to share on our website of what we are doing to be carbon neutral as how many trees have been planted etc..

Gladiator Fitness
Australia
6 minutes using the app