Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Faster returns and exchanges to reduce costs, retain customers, and recapture revenue on returns
Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
- Branded return portal & Automated notification to keep customer updated.
- Refund to store credit, gift card, discount code or original payment method.
- Automatically approve return & exchange requests, refunds and restocks
- Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket, Delhivery
Languages
English
Works with
FedEx, Shippo, Easypost, Shiprocket, Australia Post, DelhiveryCategories
All features
Labels and packaging
- Label creation
- Packing slips
- Return labels
- Delivery dates
- Order sync
- Multi-language
- Shipping rates
Managing shipments
- Order sync
- Real-time tracking
- Email notifications
- Order updates
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- Gift cards
- Store credit
- Gift returns
- Discount code
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Labels and packaging
Managing shipments
Return options
Return management
Pricing
FREE
Free to install
Unlimited return requests
- For small enterprise
- Unlimited requests
- Branded return page
- Drag drop emails
- Return labels
- Basic refunds & exchanges
- In-app create returns
PROFESSIONAL
$6.99 / month
or $75/year and save 11%
Unlimited return requests
- For basic stores
- Exchange for different variant
- Multi-language
- Custom subdomain
- Return/Exchange fee
- Refund discount code
- Onboard training
7-day free trial
PREMIUM
$25.99 / month
or $280/year and save 10%
Unlimited return requests
- For medium/large enterprise
- Auto approval
- Smart exchange
- Shopify sync
- Store credit
- Exchange for other products
- Bonus credit
- CNAME
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (131)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns and exchanges process, noting its automated tracking and customizable policies that enhance inventory management. The app features a user-friendly interface, easy integration with e-commerce platforms, and a customer-managed return portal. Merchants also appreciate the customizable branding options and automated email notifications that keep everyone informed. The support team, including members like Lynn, Tracy, and Vincent, is frequently praised for their quick and effective assistance.
App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.
Thank you for your feedback on the Synctrack: Returns & Exchanges app! 😊 We're glad to hear that you found it easy to install and navigate. We appreciate your suggestion regarding courier integration for UK companies and will definitely consider it for future updates. If we make any improvements in that area, we'll be sure to let you know. We hope to welcome you back soon! 🚀
I had trouble changing subdomains for my business, but the support I received from Niel was outstanding! Highly recommend their expertise and help!"
Thank you for your fantastic review! 🌟 We’re thrilled to hear that Niel provided you with outstanding support while you were changing subdomains for your business! 😊 Your high recommendation of our expertise means a lot to us. If you need any more assistance, don’t hesitate to reach out! 💬✨
Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.
Thank you for the great review! 🌟 We’re delighted to hear that you’ve been enjoying the Synctrack: Returns & Exchanges app for almost a year. It’s awesome that the live chat support has been fast and helpful for you. If you need anything else, just let us know! 😊
Support
Synctrack can answer any questions you have about Synctrack: Returns & Exchanges.
Resources
Launched
March 13, 2023 · Changelog
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