Synctrack: Returns & Exchanges
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Manage returns with an automated returns and exchanges portal, return tracking & return labels, etc
Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by the Synctrack team, you can make the returns process easy through an automated returns portal, return label generation, refunds, and powered analytics for a seamless post-purchase journey. Plus, integrate with over 2,900 couriers, and auto-sync all return orders with Shopify orders for centralized management. Saving time for your return management today with our 24/7 live chat support!
- Drive customer loyalty with self-service return portal & automated notifications
- RMA: Automate return labels generation & tracking with 2900+ carrier integration
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify & create unlimited return rule & workflows.
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Languages
English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Australia Post
- FedEx
- Gorgias
- Sendcloud
- Shippo
- Shipstation
Categories
Return options
Labels and packaging
Managing shipments
Pricing
STARTER
Free
Features
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
Only $1 for first-month subscription. Up to 60 return requests/month
Features
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- Refund to online bank transfer
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
7-day free trial
PREMIUM
$49.99 / month
or $479.90/year and save 20%
Only $1 for first-month subscription. Up to 120 return requests/month
Features
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Return for BOGO/Bundle
- Advanced return analytics
14-day free trial
ENTERPRISE
$149.99 / month
or $1,439.90/year and save 20%
Only $1 for first-month subscription. Up to 300 return requests/month.
Features
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (121)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns process on Shopify, praising its customizable return portal and automatic refund options that enhance brand consistency. They appreciate its easy integration and installation, alongside a responsive support team that offers personalized assistance. The app is valued for its comprehensive features and excellent customer support, making it a cost-effective solution for managing returns and exchanges.
Synctrack Returns is a very useful app that significantly simplified our return process. The setup is quick, and the interface is clean and easy to use.
Customers can submit return requests on their own, which saves us a lot of time in customer support. The automation of approvals and return statuses is also a big plus.
The integration with Shopify works flawlessly, everything is well synchronized. I would also like to highlight their support team, which is responsive and very helpful.
Highly recommended for anyone who wants to manage returns in a more professional and efficient way
Thank you so much for the detailed and thoughtful review! 😊🌟
We’re really happy to hear Synctrack: Returns & Exchanges has helped simplify your return process and save time for your support team. It’s great to know the self-service returns, automation features, and seamless Shopify integration are all working well for you 💙
We also truly appreciate your kind words about our support team. Providing responsive and helpful assistance is something we care deeply about.
Your recommendation means a lot to us. Thanks again for choosing Synctrack: Returns & Exchanges. We’re always here if you need any help! 🙌🚀
SyncTrack Returns is a very good and reliable app.
The return process is smooth and easy to manage.
Their customer support is excellent and handled all my doubts very patiently.
Overall, it’s a great solution for managing returns efficiently.
Thank you so much for the thoughtful review! 😊🌟
We’re really happy to hear Synctrack: Returns & Exchanges has been reliable for you and that the return process feels smooth and easy to manage. It’s also great to know our support team could patiently address all your questions 💙
We truly appreciate your feedback and are glad the app is helping you manage returns more efficiently. Thanks again for choosing Synctrack: Returns & Exchanges — we’re always here if you need any assistance! 🙌🚀
Amazing support from the Synctrack team! They helped me with the entire setup and made everything super easy to understand. The team was fast, patient, and very knowledgeable. They answered all my questions and made sure everything was working perfectly before wrapping up. I truly appreciate the excellent service—highly recommend Synctrack to anyone getting started!
Thank you so much for this amazing and detailed review! 😊🌟
We’re really happy to hear the team could guide you through the entire setup and make everything clear and easy to follow. Knowing the support was fast, patient, and thorough — and that everything was confirmed working before finishing — truly means a lot to us 💙
Your recommendation is greatly appreciated. Thanks again for choosing Synctrack: Returns & Exchanges — we’re always here if you need any help as you continue using the app! 🙌🚀
Support
App support provided by Synctrack.
Resources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, collections
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Edit orders
All order history, returns, order edits
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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Edit other data
Locations, Shopify Markets settings, price rules
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