Synctrack Returns & Exchanges

Synctrack Returns & Exchanges

Built for Shopify
Price: Free
Rating (4.9)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

March 13, 2023

Languages

English

Works with

FedEx, Shippo, Easypost, Store Credit, Gift Card

Make returns and exchanges to reduce costs. Faster returns, retain customers and recapture revenue

Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift cards, and auto approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.

Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift cards, and auto approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges. more
  • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
  • Branded return portal & Automated notification to keep customer updated.
  • Refund to store credit, gift card, discount code or original payment method.
  • Automatically approve return & exchange requests, refunds and restocks
  • Integration with Shippo, Easypost, Fedex,... to create return shipping labels

35 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 11, 2024

It's been easy setting it up and fitting it into my store. I had great customer service when I chatted in. They were quick to answer me and completed my inquiry quickly. I appreciate that as I don't like to spend all day waiting for something to be done. I will use this app and it's features I also appreciate that it's no cost because there are so many other costs it's not to save money in some areas.

Ebony Beauty
United States
30 days using the app
Synctrack replied March 14, 2024

🌟 Thank you for your fantastic review! We're thrilled to hear that you found setting up Synctrack Returns & Exchanges app a breeze and seamlessly integrated it into your store. 💼 Our team takes pride in providing top-notch customer service, and we're delighted to know that we could assist you promptly and efficiently. ⏱️ We understand the value of your time, so quick resolutions are always our priority. It's fantastic to hear that you'll be making the most of our app and its features.

💪 Moreover, we're glad to offer it at no cost, ensuring you can optimize your resources for other essential aspects of your business. 🛒 Thank you for choosing us! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀

March 27, 2024

Great app, helps manage returns/exchanges easily. Still needs few features, but dev team is working to add them on daily basis. So super happy!

Brightr® Sleep
United Kingdom
21 days using the app
Synctrack replied March 30, 2024

Thank you for your feedback on our Synctrack Returns & Exchanges app! 🌟 We're thrilled to hear that you find it great for managing returns and exchanges easily. 💼 Your suggestions for additional features are valuable to us, and we're actively working on adding them to enhance the app's functionality. 😊 We're delighted that you're super happy with our app and our ongoing development efforts. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help! 🚀

February 26, 2024

Easy to use. Customer service has been great, Anna and the team have been very helpful and responsive with answering queries and resolving any issues that we've had using the app.

Beachroad Skin Care
South Africa
7 months using the app
Synctrack replied February 29, 2024

🌟 Thank you for the wonderful feedback! We're delighted to hear that you find our app easy to use, and we appreciate your kind words about our customer service, particularly Anna and the team. 😊🛠️ It's great to know they have been helpful and responsive in addressing your queries and resolving any issues.

If you ever have more questions or need further assistance, feel free to reach out. Anna and the team are here to help! 🚀🤝 #UserFriendlyApp #GreatCustomerService #ResponsiveSupport 💙🌟

February 5, 2024

I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions.

This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns.

Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit.

You can customize the return page with your logo, images, colors, etc. This is very personalized and professional.

I would give both the customer service and the app 10 stars if I could.

Wicked Leisure
United States
2 days using the app
Synctrack replied February 8, 2024

🌟 Thank you for such a glowing and detailed review! We're overjoyed to hear that you are very happy with our app and that Sophia, Lynn, and Samuel provided you with excellent support. It's fantastic that the app has allowed you to create a seamless return portal, providing a self-help option for your customers and automating the process.

We appreciate your kind words about the customization options, automatic emails, and the professional touch it adds to your store. Thank you for the 10-star rating for both customer service and the app. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊🚀

March 7, 2024

Chat answered right away and was able to help me. I needed to make 'Return Requests' my words. Niel showed me where to go so I can edit their template. That was easy and fast also. How rare. Thanks, Synctrack.

Shop Cailey
United States
5 days using the app
Synctrack replied March 8, 2024

🌟 Kudos to Synctrack Returns & Exchanges! 🚀 We're delighted to hear that our chat support, especially Niel, responded promptly and provided the assistance you needed for 'Return Requests.' 🔄 Your mention of the ease and speed in editing templates is fantastic. We appreciate your kind words and are here to make your experience exceptional. Thanks for choosing Synctrack! 💖📦 #SynctrackSuccess #TopSupport #CustomerSatisfaction 🌟🛠️

About this app

Launched

March 13, 2023

Languages

English

Works with

FedEx, Shippo, Easypost, Store Credit, Gift Card

Built by Synctrack

About Synctrack

5.0 average rating

6 years building apps for the Shopify App Store

18/11 Thai Ha, Ha Noi, 70000, VN

Support

Send a message

support@omegatheme.com

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