Synctrack Returns & Exchanges
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Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms
Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by Synctrack, stop losing margin to refunds with AI Smart Exchange, while automating returns through a self-serve returns portal, return label generation, refunds, return tracking, and powerful return MCP. Integrate with 2,000+ carriers, automate return workflows & stay compliant with evolving regulations through built-in return management tools including support for EU Withdrawal Forms effective June 19, 2026.
- Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
- RMA: Automate return labels generation & tracking with 2000+ carrier integration
- Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc
- Auto-sync returns status to Shopify & connect with your AI agents with MCP tools
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Languages
English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Australia Post
- FedEx
- Gorgias
- Sendcloud
- Shippo
- Shipstation
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
STARTER
Free
Features
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
Only $1 for first-month subscription. Up to 60 return requests/month
Features
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- EU Withdrawal form effective 06/19/2026
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
7-day free trial
PREMIUM
$49.99 / month
or $479.90/year and save 20%
Only $1 for first-month subscription. Up to 120 return requests/month
Features
- All features in Professional, plus
- AI Smart Exchange
- Exchange for other products
- Return shipment tracking
- Automatic Shopify Return sync
- Automation for approval, refund, label
- Condition-based workflows
- Advanced return analytics & MCP tools
14-day free trial
ENTERPRISE
$149.99 / month
or $1,439.90/year and save 20%
Only $1 for first-month subscription. Up to 300 return requests/month.
Features
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (122)
Florence was very quick to respond to my query when I had a customer exchange request that wasn't straight forward. Thank you
Thank you so much for your kind feedback on Synctrack: Returns & Exchanges app 😊 We're delighted to hear that Florence could respond quickly and assist you with a customer exchange request that wasn't straightforward. We understand that unique return and exchange situations can sometimes be challenging, so it's wonderful to know she was able to provide the support you needed. We'll be sure to share your kind words with Florence. Thank you for your trust and support 💙🚀
Synctrack Returns is a very useful app that significantly simplified our return process. The setup is quick, and the interface is clean and easy to use.
Customers can submit return requests on their own, which saves us a lot of time in customer support. The automation of approvals and return statuses is also a big plus.
The integration with Shopify works flawlessly, everything is well synchronized. I would also like to highlight their support team, which is responsive and very helpful.
Highly recommended for anyone who wants to manage returns in a more professional and efficient way
Thank you so much for the detailed and thoughtful review! 😊🌟
We’re really happy to hear Synctrack: Returns & Exchanges has helped simplify your return process and save time for your support team. It’s great to know the self-service returns, automation features, and seamless Shopify integration are all working well for you 💙
We also truly appreciate your kind words about our support team. Providing responsive and helpful assistance is something we care deeply about.
Your recommendation means a lot to us. Thanks again for choosing Synctrack: Returns & Exchanges. We’re always here if you need any help! 🙌🚀
Very useful app and 10++++++ support! Thank you
Thank you so much for your amazing review! 💙
We're delighted to hear that you're finding Synctrack Returns & Exchanges app so useful. 😊 Your kind words about our support team truly made our day! Knowing that you had such a positive experience and rated our support "10++++++" is the greatest compliment we could receive.
Thank you for choosing Synctrack Returns & Exchanges app. We sincerely appreciate your trust and support, and we're always here whenever you need assistance. Wishing you continued success with your store! 🚀
Support
App support provided by Synctrack.
Resources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
-
Edit customers
Customer data
-
Edit products
Inventory, product listings, products, collections
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Edit orders
All order history, merchant managed fulfillment, returns, order edits
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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Edit other data
Locations, Shopify Markets settings, Online Store navigation, price rules
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