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About this app
Launched
March 13, 2023
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
FedExReturns & exchanges made easy. Faster returns, return customers, and more revenue retention.
Omega Returns & Exchanges provide a seamless and stress-free returns experience for your customer & your team with automated self-service return portal. Branded return pages and timely notifications keep them in the loop, boosting customer loyalty. Personalize returns exchanges experience by customizing policies, methods, and resolutions – all while gaining valuable insights and improving your products through comprehensive analytics. Get started with Returns Drive today and see the difference!
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Branded return page & Automated notification to keep customer updated
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Generate and send return labels to reduce time
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Set rules: return window, customer, and product tag to reduce invalid requests
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Refund to store credit, discount code & original payment methods
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Search & pick exchange items directly at the return portal
Pricing
Free
Free
- 5 returns/month
- Branded tracking page
- Return & exchange management
- Email notification
- Return policy & method
- Reverse Logistic Providers
Premium
$6.99/month
- No volume limits
- Branded tracking page
- Return & exchange management
- Email notification
- Return policy & method
- Reverse Logistic Providers
Free
Free
- 5 returns/month
- Branded tracking page
- Return & exchange management
- Email notification
- Return policy & method
- Reverse Logistic Providers
Premium
$6.99/month
- No volume limits
- Branded tracking page
- Return & exchange management
- Email notification
- Return policy & method
- Reverse Logistic Providers
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
6 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Tracy from Omega has been very helpful with onboarding us onto this app. Initially the app had few bugs but she worked with us closely to have the bugs resolved quickly and the app seems to be more stable now. The app has all the necessary features for a returns centre but there are still areas the app can improve on like using your own domain, a more professional landing page for the customer returns login, better email templates as currently they are very basic. But overall impressed with the support from the developers. Highly recommend installing this if you haven't already done so as you are in for a lifetime deal as they are offering the app to be free for the first 100 customers!
We highly appreciate you taking the time to post a review with all your feedback here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime.
Great experience all round. Customer service is 11/10
App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer).
Don't walk, run to get this app, you'll love it!
Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡
Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app.
The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition.
In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.
Thank you so much for your amazing review and feedback! We are so happy to hear that you are enjoying your experience with our app, and we do appreciate every single insight you gave us, we as a team will surely take a deep look and work to improve the app more!
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
the app is good, as i am using it on my website., and their customer support is really great.
Tracy from Omega has been very helpful.
Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡
This app is good, I am using it on my website., customer support is really great.
And this app is working much smoothly on my website
You’re so nice 💙💚💛🧡Thanks big time for your kind words for the Omega - Returns & Exchanges app. Hope for nothing but your business’s growth 🔥🚀
About this app
Launched
March 13, 2023
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
FedExBuilt by Omega
Support
Send a messagesupport@omegatheme.com
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