Synctrack: Returns & Exchanges
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Manage returns with an automated returns and exchanges portal, return tracking & return label, etc
Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges by the Synctrack team, you can make the returns process easy through an automated return portal, return tracking & label generation, as well as powered analytics, for a seamless post-purchase journey. Plus, integrate with over 2,900 couriers, and auto-sync all return orders with Shopify orders for centralized management. Saving time for your return management today with our 24/7 live chat support!
- Drive customer loyalty with self-service return portal & automated notifications
- Automate return tracking & label generation with 2900+ carrier integrations
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify and create unlimited return rule & workflow
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
- Highlights
- Use directly in Shopify admin
Languages
English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese
Works with
- Customer accounts
- FedEx
- Shippo
- Shiprocket
- Australia Post
- Shipstation
- Sendcloud
Categories
Return options
Labels and packaging
Managing shipments
Pricing
STARTER
Free
- Limited to 5 return requests/month
- Unlimited carrier connection & label
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
Christmas offer for you: 20% off for first 3-month subscription. Up to 60 return requests/month
- All features in Free, plus
- Exchange for different variant
- Refund to gift card, discount code
- Refund to online bank transfer
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
- Remove Synctrack branding
7-day free trial
PREMIUM
$49.99 / month
or $479.90/year and save 20%
Christmas offer for you: 20% off for first 3-month subscription. Up to 120 return requests/month
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Refund to store credit
- Partial return for BOGO/Bundle
7-day free trial
ENTERPRISE
$149.99 / month
or $1,438.99/year and save 20%
Christmas offer for you: 20% off for first 3-month subscription. Up to 300 return requests/month.
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for improving the efficiency and user-friendliness of returns and exchanges. It features a customizable returns portal that supports refunds, exchanges, or store credits, with extensive configuration options. The app is easy to install and integrates seamlessly with Shopify. Reviewers frequently praise the responsive support team, noting that the app streamlines the returns process and enhances customer satisfaction.
It perfectly meets my needs, saves me time, and customer service responded very quickly. Thank you!
😊 Thank you so much for sharing your wonderful feedback! We’re really happy to hear that Synctrack: Returns & Exchanges app perfectly meets your needs, helps you save valuable time, and that our customer service responded very quickly to assist you 💛 Your satisfaction truly means a lot to us, and we’ll keep improving the app to make your returns and exchanges process even smoother and more efficient. Thanks again for choosing Synctrack! 🚀
Very helpful customer support. The app is simple, and easy to use. Sync feature allows you to connect the returns portal page effortlessly to your shopify store. Easy to learn the app. You guys should try it out.
😊 Thank you so much for your wonderful and detailed review! We’re really happy to hear that you found Synctrack: Returns & Exchanges app simple, easy to use, and quick to learn. It’s great to know the sync feature helped you connect the returns portal seamlessly with your Shopify store, making post-purchase management smoother 💛 Your kind words about our customer support truly mean a lot to us, and we really appreciate your recommendation to others. We’ll keep improving the app to bring you an even better experience! 🚀
Great app and great team, not only it has many functionalities designed to make a return portal user friendly but also the level of integrations and custom codes that the team is able to provide is superior to none. We tried different return portals and this is simply the best. I can definitely recommend synctrack to anyone.
Thank you so much for your detailed and thoughtful review! 🎯
We’re delighted to hear that the app’s functionalities, user-friendly design, and seamless integrations have made such a positive impression. Knowing that it stands out among other return portals means a lot to us. Your recommendation of Synctrack truly makes our day! If there’s ever anything more we can do to assist, don’t hesitate to reach out. 🌟🤝
Support
App support provided by Synctrack.
Or visit their support portalResources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
-
Edit customers
Customer data
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Edit products
Inventory, product listings, products, or collections
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Edit orders
All order details, returns, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts or store credit account transactions
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Edit other data
Locations, Shopify Markets settings, or price rules
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