Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Featured images gallery
Faster returns and exchanges to reduce costs, retain customers, and recapture revenue on returns
Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack offers Shopify syncing
- Condition-based Workflow automates return process using product and order info
- Exchanges for different items and flexible refunds: store credit, gift card,...
- Refund to store credit, gift card, discount code or original payment method
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify
- Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket, Delhivery
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Customer accounts
- FedEx
- Shippo
- Easypost
- Shiprocket
- Australia Post
- Delhivery
Categories
Return options
Labels and packaging
Managing shipments
Pricing
FREE
Free to install
10 return requests/ month
- Branded return page
- Drag drop emails
- Return labels
- Basic refunds & exchanges
- In-app create returns
- Blocklist
- Return window
PROFESSIONAL
$11.99 / month
or $100.70/year and save 30%
30 return requests/ month
- Exchange for different variant
- Multi-language
- Custom subdomain
- Return/Exchange fee
- Refund discount code
- Translation
30-day free trial
Premium
$39.99 / month
or $335.92/year and save 30%
Customization may apply other fees
- Condition-based workflow
- Shopify sync
- Store credit
- Exchange for other products
- Bonus credit
- CNAME
- Custom development
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, noting its customizable features like personalized return pages and automated emails that enhance customer satisfaction. They appreciate its easy installation, integration with Shopify, and a valuable free plan. The app's performance is smooth, and the 24/7 customer support is exceptional. Continuous improvements based on merchant feedback are also highlighted.
Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc.
Although the app is great, what makes it the BEST is their customer service and development team. When I asked them if their app could do something that it couldn't do, they didn't just dismiss me and say "no, our app can't do that... tough luck", like other return apps said to me. Instead, they said "that's a good idea! Our app currently doesn't have that capability, but we'll get our development team on it!". Then, about a month later, they released a massive update that does everything I asked for with a simple and intuitive interface.
If you want a great return and exchanges app with a stellar customer service and development team that cares about your needs and works to make the app function exactly as you need it to, THIS IS YOUR APP!
Thank you for such a detailed and glowing review! 🌟 We're thrilled to know that Synctrack: Returns & Exchanges app is meeting your complex workflow needs and making your return process seamless. 🚀 It’s fantastic to hear that our customer service and development team could bring your ideas to life with updates tailored to your requests. 💡🎉
Your satisfaction inspires us to continue innovating and delivering the best service possible. If you ever have more ideas or need assistance, we're always here to help. Thank you for recommending us—your kind words mean the world! ❤️
The whole team has been great to work with. I spent some time with the dev team and they implemented a bunch of changes that I requested. They system works great for us and the support team is spot on. Keep up the good work!
Thank you for the awesome review! 🌟 We're thrilled to hear that the Synctrack: Returns & Exchanges app is working great for you and that our dev and support teams were able to meet your needs. 😊 Your feedback means the world to us, and we're excited to continue supporting you! 🚀
App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.
Thank you for your feedback on the Synctrack: Returns & Exchanges app! 😊 We're glad to hear that you found it easy to install and navigate. We appreciate your suggestion regarding courier integration for UK companies and will definitely consider it for future updates. If we make any improvements in that area, we'll be sure to let you know. We hope to welcome you back soon! 🚀
Support
App support provided by Synctrack.
Or visit their support portalResources
Launched
March 13, 2023 · Changelog
Featured in
More apps like this
