Synctrack: Returns & Exchanges

Synctrack: Returns & Exchanges

Reviews (145)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, highlighting its customizable return pages and automated emails that enhance professionalism and adaptability. The integration with Shopify and other e-commerce platforms is also valued for boosting functionality. The customer support team is consistently praised for their responsiveness and effectiveness in resolving issues and assisting with setup and customization.

December 17, 2024

Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc.

Although the app is great, what makes it the BEST is their customer service and development team. When I asked them if their app could do something that it couldn't do, they didn't just dismiss me and say "no, our app can't do that... tough luck", like other return apps said to me. Instead, they said "that's a good idea! Our app currently doesn't have that capability, but we'll get our development team on it!". Then, about a month later, they released a massive update that does everything I asked for with a simple and intuitive interface.

If you want a great return and exchanges app with a stellar customer service and development team that cares about your needs and works to make the app function exactly as you need it to, THIS IS YOUR APP!

Clawgs
United States
4 months using the app
Synctrack replied December 19, 2024

Thank you for such a detailed and glowing review! 🌟 We're thrilled to know that Synctrack: Returns & Exchanges app is meeting your complex workflow needs and making your return process seamless. 🚀 It’s fantastic to hear that our customer service and development team could bring your ideas to life with updates tailored to your requests. 💡🎉

Your satisfaction inspires us to continue innovating and delivering the best service possible. If you ever have more ideas or need assistance, we're always here to help. Thank you for recommending us—your kind words mean the world! ❤️

November 18, 2024

The whole team has been great to work with. I spent some time with the dev team and they implemented a bunch of changes that I requested. They system works great for us and the support team is spot on. Keep up the good work!

ConnecTen internet
United States
Over 1 year using the app
Synctrack replied November 20, 2024

Thank you for the awesome review! 🌟 We're thrilled to hear that the Synctrack: Returns & Exchanges app is working great for you and that our dev and support teams were able to meet your needs. 😊 Your feedback means the world to us, and we're excited to continue supporting you! 🚀

December 30, 2024

Very good app, I can only recommend. The support is also extremely helpful and they do everything they can to make it the best for your case.

NIKIN CH
Switzerland
3 months using the app
Synctrack replied January 2, 2025

Thank you for your amazing review of the Synctrack: Returns & Exchanges app! 🔄✨ We’re so glad you find the app very good and that our support team has been extremely helpful in tailoring it to your needs. 😊 Your recommendation means the world to us! 💖

Thanks for choosing Synctrack: Returns & Exchanges! 🚀🙌

October 18, 2024

App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.

Welligogs
United Kingdom
5 months using the app
Synctrack replied October 22, 2024

Thank you for your feedback on the Synctrack: Returns & Exchanges app! 😊 We're glad to hear that you found it easy to install and navigate. We appreciate your suggestion regarding courier integration for UK companies and will definitely consider it for future updates. If we make any improvements in that area, we'll be sure to let you know. We hope to welcome you back soon! 🚀

December 18, 2024

Best app ever for return and exchange management, it saved out lot of time, I recommend this app for return and exchange process

Karwan
India
5 months using the app
Synctrack replied December 23, 2024

Thank you for your fantastic review! 😊 We're thrilled to hear that the Synctrack: Returns & Exchanges app has been the best solution for managing your return and exchange process and that it saved you so much time. 💖 Your recommendation means the world to us! 🚀 Let us know if you ever need any assistance. 🌟

November 3, 2024

Synctrack has made managing returns so easy for my Shopify store. Huge thanks to Tracy for her valuable help during the setup! I highly recommend this app!

MyBeya
France
About 1 month using the app
Synctrack replied November 4, 2024

Thank you for the amazing review of the Synctrack: Returns & Exchanges app! 🌟 We're so glad to hear that it has made managing returns a breeze for your Shopify store. A huge shoutout to Tracy for her valuable support during the setup! Your high recommendation means the world to us. If you need any more help, we're here for you! 😊

October 31, 2024

works really well and great customer support! for the price you pay, it's definitely an amazing option.

NIKIN EU
Switzerland
30 days using the app
Synctrack replied November 3, 2024

Thank you for the fantastic review of the Synctrack: Returns & Exchanges app! 🌟 We're thrilled to hear that it works really well for you and that you appreciate our great customer support. For the price, we're glad you find it an amazing option! If you need any more help, we're always here to assist. 😊

October 29, 2024

Hana guided me through the entire process of setting up this app. Thank you for your support! Very customer-friendly.

Fondo Moda
Netherlands
2 months using the app
Synctrack replied November 1, 2024

Thank you for your wonderful review of the Synctrack: Returns & Exchanges app! We're so glad to hear that Hana was able to guide you through the entire setup process and that you found our support to be very customer-friendly. 🌟 If you have any more questions or need assistance, feel free to reach out. We're here to help! 😊

December 19, 2024

The support team is great, Joy found a very quick solution to our problem.

IDIAMONDS
Romania
27 days using the app
Synctrack replied December 23, 2024

Thank you for your kind words! 😊 We're so happy to hear that Joy and the support team for the Synctrack: Returns & Exchanges app could quickly solve your problem. 💖 We're always here to help! 🚀 Let us know if you need any further assistance. 🌟

September 28, 2024

I had trouble changing subdomains for my business, but the support I received from Niel was outstanding! Highly recommend their expertise and help!"

Spoiled Me Rotten
United States
5 months using the app
Synctrack replied October 2, 2024

Thank you for your fantastic review! 🌟 We’re thrilled to hear that Niel provided you with outstanding support while you were changing subdomains for your business! 😊 Your high recommendation of our expertise means a lot to us. If you need any more assistance, don’t hesitate to reach out! 💬✨