Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, noting its customizable features like personalized return pages and automated emails that enhance customer satisfaction. They appreciate its easy installation, integration with Shopify, and a valuable free plan. The app's performance is smooth, and the 24/7 customer support is exceptional. Continuous improvements based on merchant feedback are also highlighted.
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Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc.
Although the app is great, what makes it the BEST is their customer service and development team. When I asked them if their app could do something that it couldn't do, they didn't just dismiss me and say "no, our app can't do that... tough luck", like other return apps said to me. Instead, they said "that's a good idea! Our app currently doesn't have that capability, but we'll get our development team on it!". Then, about a month later, they released a massive update that does everything I asked for with a simple and intuitive interface.
If you want a great return and exchanges app with a stellar customer service and development team that cares about your needs and works to make the app function exactly as you need it to, THIS IS YOUR APP!
Thank you for such a detailed and glowing review! 🌟 We're thrilled to know that Synctrack: Returns & Exchanges app is meeting your complex workflow needs and making your return process seamless. 🚀 It’s fantastic to hear that our customer service and development team could bring your ideas to life with updates tailored to your requests. 💡🎉
Your satisfaction inspires us to continue innovating and delivering the best service possible. If you ever have more ideas or need assistance, we're always here to help. Thank you for recommending us—your kind words mean the world! ❤️
The whole team has been great to work with. I spent some time with the dev team and they implemented a bunch of changes that I requested. They system works great for us and the support team is spot on. Keep up the good work!
Thank you for the awesome review! 🌟 We're thrilled to hear that the Synctrack: Returns & Exchanges app is working great for you and that our dev and support teams were able to meet your needs. 😊 Your feedback means the world to us, and we're excited to continue supporting you! 🚀
App works really well with Shopify, its really easy to install and navigate. The only flaw, and the reason we moved away from the App for our returns, is that we could not as a UK company link it to any couriers, even though we were told that we could. If this changes, we will be back using the App in no time, as the features are great.
Thank you for your feedback on the Synctrack: Returns & Exchanges app! 😊 We're glad to hear that you found it easy to install and navigate. We appreciate your suggestion regarding courier integration for UK companies and will definitely consider it for future updates. If we make any improvements in that area, we'll be sure to let you know. We hope to welcome you back soon! 🚀
Synctrack has made managing returns so easy for my Shopify store. Huge thanks to Tracy for her valuable help during the setup! I highly recommend this app!
Thank you for the amazing review of the Synctrack: Returns & Exchanges app! 🌟 We're so glad to hear that it has made managing returns a breeze for your Shopify store. A huge shoutout to Tracy for her valuable support during the setup! Your high recommendation means the world to us. If you need any more help, we're here for you! 😊
works really well and great customer support! for the price you pay, it's definitely an amazing option.
Thank you for the fantastic review of the Synctrack: Returns & Exchanges app! 🌟 We're thrilled to hear that it works really well for you and that you appreciate our great customer support. For the price, we're glad you find it an amazing option! If you need any more help, we're always here to assist. 😊
I had trouble changing subdomains for my business, but the support I received from Niel was outstanding! Highly recommend their expertise and help!"
Thank you for your fantastic review! 🌟 We’re thrilled to hear that Niel provided you with outstanding support while you were changing subdomains for your business! 😊 Your high recommendation of our expertise means a lot to us. If you need any more assistance, don’t hesitate to reach out! 💬✨
Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.
Thank you for the great review! 🌟 We’re delighted to hear that you’ve been enjoying the Synctrack: Returns & Exchanges app for almost a year. It’s awesome that the live chat support has been fast and helpful for you. If you need anything else, just let us know! 😊
do not install this app. its not working properly at all. Executives dont have enough knowledge to solve store owners problem, technical things given in this app is not working at all.
Hello there,
We’re truly sorry for the inconvenience you've experienced with our app and our customer service team. Your feedback is invaluable to us, and we’re committed to making things right. We hope you’ll give us another chance to serve you and provide the experience you deserve.
Thank you for your patience and understanding.
Best regards,
Kaylee
Easy setup process. Does what we need from a return exchange apps
Thank you for your feedback! 😊 We're thrilled to hear the Synctrack: Returns & Exchanges app meets your needs and offers an easy setup process. 🚀 If you need any assistance, our team is always here to help! 💪✨
Sehr hilfreiches Tool zur Abwicklung von Retouren und Umtäuschen! Alles kann an einem Ort gemacht werden - Ersatzartikel wählen, Begründungen für Rückgabe, Rückerstattungen... - und der Kunde wird über die laufenden Schritte stets per Mail informiert. We love it ❤️ Und der Support ist phantastisch! Schnell, hilfsbereit und sehr kompetent!!
Vielen Dank für Ihre großartige Bewertung! 😊 Es freut uns sehr zu hören, dass die Synctrack: Returns & Exchanges App Ihnen bei der Abwicklung von Retouren und Umtauschen so hilfreich ist. Es ist toll, dass Sie die zentrale Verwaltung aller Schritte und die Kundenkommunikation zu schätzen wissen. 🚀 Wir sind auch begeistert, dass unser Support Ihnen schnell und kompetent weiterhelfen konnte! 💙 Vielen Dank für Ihre Empfehlung – wir lieben es, Sie zu unterstützen! ❤️✨