Synctrack: Returns & Exchanges

Synctrack: Returns & Exchanges

Reviews (131)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its automated tracking and customizable policies that enhance inventory management. The app features a user-friendly interface, easy integration with e-commerce platforms, and a customer-managed return portal. Merchants also appreciate the customizable branding options and automated email notifications that keep everyone informed. The support team, including members like Lynn, Tracy, and Vincent, is frequently praised for their quick and effective assistance.

April 4, 2023

Great experience all round. Customer service is 11/10

App is still being built, but it is working really well at a base level. Really clean functions, easy to use and update and is 10 times better than Aftership Returns (this is coming from an ex-Aftership customer).

Don't walk, run to get this app, you'll love it!

The Brooklyn
New Zealand
4 months using the app
Synctrack replied April 5, 2023

Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡

June 28, 2023

This app is good, I am using it on my website., customer support is really great.
And this app is working much smoothly on my website

Rey&I
India
3 months using the app
Synctrack replied June 29, 2023

You’re so nice 💙💚💛🧡Thanks big time for your kind words for the Omega - Returns & Exchanges app. Hope for nothing but your business’s growth 🔥🚀

August 7, 2023

Anna from Omega has been an incredible support throughout our onboarding process onto this app. Initially, we encountered a few bugs, but thanks to Anna's dedicated assistance and close collaboration, all the issues were swiftly resolved, resulting in a significantly more stable app.

The app already boasts essential features for managing returns, which is commendable for a returns center. However, there is still room for improvement, especially in terms of enabling refunds directly from the app. Additionally, enhancing the app's capabilities to handle return resolutions based on different payment methods, such as Cash on Delivery (COD) and online payments, would be a valuable addition.

In summary, the experience with the app has been positive overall, thanks to Anna's and Wendy's excellent guidance. With some additional refinements and updates to address the aforementioned areas, this app has the potential to become an even more powerful and indispensable tool for managing returns seamlessly.

Nolabels.in
India
About 2 months using the app
Synctrack replied August 8, 2023

Thank you so much for your amazing review and feedback! We are so happy to hear that you are enjoying your experience with our app, and we do appreciate every single insight you gave us, we as a team will surely take a deep look and work to improve the app more!

Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

March 4, 2024

Excelente aplicacion. Realmente!

Deliver
Argentina
About 17 hours using the app
Synctrack replied March 6, 2024

¡Gracias por tus amables palabras! Estamos encantados de saber que encuentras nuestra aplicación excelente. Siempre nos esforzamos por proporcionar la mejor experiencia posible. Si tienes alguna pregunta o necesitas asistencia, no dudes en ponerte en contacto con nosotros. ¡Gracias por elegir nuestra aplicación! 👏🌟 #SatisfacciónDelCliente

May 31, 2023

Great product along with great customer support.

they did specific customization according to my requirement. Kudos to Tracy for awesome communication. All HAIL to HEROES!

T A S S U R
Pakistan
15 days using the app
Synctrack replied June 1, 2023

Woww! 🔥🔥 That’s so great to hear your feedback. I made sure that Tracy got the recognition she deserved. She was very happy to read your review.
Hope to see you again! 🥰

March 27, 2023

Tracy from Omega has been very helpful with onboarding us onto this app. Initially the app had few bugs but she worked with us closely to have the bugs resolved quickly and the app seems to be more stable now. The app has all the necessary features for a returns centre but there are still areas the app can improve on like using your own domain, a more professional landing page for the customer returns login, better email templates as currently they are very basic. But overall impressed with the support from the developers. Highly recommend installing this if you haven't already done so as you are in for a lifetime deal as they are offering the app to be free for the first 100 customers!

Hayah Al-Muslimah
United Kingdom
1 day using the app
Synctrack replied March 28, 2023

We highly appreciate you taking the time to post a review with all your feedback here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime.

Edited April 21, 2023

the app is good, as i am using it on my website., and their customer support is really great.
Tracy from Omega has been very helpful.

INVOKE TREND
India
About 24 hours using the app
Synctrack replied April 24, 2023

Thank you for the fantastic review. We're thrilled to hear that Omega - Returns & Exchanges app is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡

August 1, 2024

Perfect Computer Agencies
India
27 days using the app
Synctrack replied August 8, 2024

🌟 Thank you for the 5-star rating! We're thrilled that you are enjoying the Synctrack Returns & Exchanges app. 😊 If you need any assistance or have any questions, feel free to reach out. We're here to support you!

September 20, 2024

Dalhouse
United States
About 1 hour using the app
Synctrack replied September 23, 2024

Thank you for the 5-star rating! 🌟 We’re so glad to hear that you’re satisfied with the Synctrack: Returns & Exchanges app. 😊 If you need any more assistance or have further questions, we’re here to help! 🙌

May 25, 2024

InnovateUrHome
Malaysia
About 1 month using the app
Synctrack replied May 31, 2024

Thank you for the 5-star rating! We truly appreciate your support. If you ever need anything else, feel free to reach out. 😊🌟