Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its automated tracking and customizable policies that enhance inventory management. The app features a user-friendly interface, easy integration with e-commerce platforms, and a customer-managed return portal. Merchants also appreciate the customizable branding options and automated email notifications that keep everyone informed. The support team, including members like Lynn, Tracy, and Vincent, is frequently praised for their quick and effective assistance.
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Minna was great! Super helpful and empathetic. Best customer service I have received every using a Shopify app
We're thrilled to hear that Mina provided you with such exceptional service! 😊 Being helpful and empathetic is what we aim for with every interaction. 💬 We'll be sure to pass along your kind words to Minna! 🌟 Thanks for choosing our app, and if you ever need assistance in the future, don't hesitate to reach out. Happy using the Synctrack Returns & Exchanges app! 🛍️
I have nothing to say but great things about this app. I has been great so far.
It’s fantastic to hear you’ve had such a positive experience with Synctrack Returns & Exchanges! 🎉 We're glad our support team was able to assist you promptly and effectively. Thank you for sharing your great feedback. We're here whenever you need us, so don't hesitate to reach out. Keep enjoying the app, and thanks for being a valued user! 😊🌟
I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions.
This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns.
Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit.
You can customize the return page with your logo, images, colors, etc. This is very personalized and professional.
I would give both the customer service and the app 10 stars if I could.
🌟 Thank you for such a glowing and detailed review! We're overjoyed to hear that you are very happy with our app and that Sophia, Lynn, and Samuel provided you with excellent support. It's fantastic that the app has allowed you to create a seamless return portal, providing a self-help option for your customers and automating the process.
We appreciate your kind words about the customization options, automatic emails, and the professional touch it adds to your store. Thank you for the 10-star rating for both customer service and the app. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊🚀
The app is straightforward, easy to use, and easily designed from both an owner and a customer view. Customer service is so quick and helpful. Personally, Vincent helped me with my concerns, which took less than 5 minutes!
We're delighted to hear you're enjoying the straightforward design of the Synctrack Returns & Exchanges app! 😊 Making it easy for both owners and customers is our top priority. 🌟 Vincent is a superstar, and we're thrilled he could assist you promptly - talk about speedy service! 💨 Thanks for your kind words, and if you ever need anything else, don't hesitate to reach out. Happy returning and exchanging! 🎁
A bit confused at first, but customer support is perfect! Thanks Niel for your support!
Thank you for sharing your experience! We're glad to hear that although you were a bit confused at first, our customer support, especially Niel, was able to provide perfect assistance. 😊🌟 If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help! 🚀🛠️
Joyce helped me remove the brandmark as well as immediately setup a new custom domain for the return & exchange portal. She also told me any information that I needed and in my case it was related to any hidden costs for using the app, which she has assured me that there is no fee or anything. I am excited to build a relationship with Synctrack and take advantage of its features.
🌟 We're thrilled to hear about your fantastic experience with Joyce! 😊 It's great to know that she was able to assist you promptly and efficiently by removing the brandmark and setting up a new custom domain for your return & exchange portal. 🛠️ Additionally, it's wonderful to hear that she provided you with all the necessary information, including reassurance about any potential hidden costs associated with the app. Rest assured, there are no fees or hidden charges! 💰 We're excited to build a lasting relationship with you and help you make the most of Synctrack's features. If you ever need further assistance or have any questions, feel free to reach out. We're here to support you every step of the way! 🚀
Great support and easy to use settings
Thank you for your feedback! We're glad to hear that you found our support great and the settings easy to use. If you have any more questions or need further assistance, feel free to reach out to us anytime. 😊👍
If it wasn't for support I would not understand how to do this. But am not getting past the 3rd party apps. But its still a good cheaper alternative to many others and works when you understnd things.
🌟 We appreciate your feedback! It's fantastic to hear that our support team was able to assist you in understanding the process. We understand that navigating third-party apps can be challenging, but we're here to help every step of the way. Synctrack Returns & Exchanges app is committed to providing a reliable and cost-effective solution for our users. Don't hesitate to reach out if you need further assistance! 💼 #Synctrack #ReturnsAndExchanges 🛠️
Great service, and super quick solution. Highly recommended.
Thank you for your feedback on the Synctrack Returns & Exchanges app! 🌟 We're thrilled to hear that you've had a great experience with our service and that we provided a super quick solution for you. Your recommendation means a lot to us! If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to assist you! 😊🔄
Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!
🌟🌟🌟🌟🌟 Thank you for your feedback! We're glad to hear that you found our Synctrack Returns & Exchanges app easy to set up and customize for your needs. We're sorry to hear that the summary page wasn't quite right initially, but we're thrilled that our live chat support team was able to assist you promptly and make the necessary changes to make it perfect for you. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out. We're here to help! 😊🛠️