Synctrack: Returns & Exchanges

Synctrack: Returns & Exchanges

Reviews (131)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its automated tracking and customizable policies that enhance inventory management. The app features a user-friendly interface, easy integration with e-commerce platforms, and a customer-managed return portal. Merchants also appreciate the customizable branding options and automated email notifications that keep everyone informed. The support team, including members like Lynn, Tracy, and Vincent, is frequently praised for their quick and effective assistance.

March 19, 2024

If it wasn't for support I would not understand how to do this. But am not getting past the 3rd party apps. But its still a good cheaper alternative to many others and works when you understnd things.

La Cozyfy
United States
6 months using the app
Synctrack replied March 21, 2024

🌟 We appreciate your feedback! It's fantastic to hear that our support team was able to assist you in understanding the process. We understand that navigating third-party apps can be challenging, but we're here to help every step of the way. Synctrack Returns & Exchanges app is committed to providing a reliable and cost-effective solution for our users. Don't hesitate to reach out if you need further assistance! 💼 #Synctrack #ReturnsAndExchanges 🛠️

April 16, 2024

Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!

The Hat Company
United Kingdom
About 2 months using the app
Synctrack replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your feedback! We're glad to hear that you found our Synctrack Returns & Exchanges app easy to set up and customize for your needs. We're sorry to hear that the summary page wasn't quite right initially, but we're thrilled that our live chat support team was able to assist you promptly and make the necessary changes to make it perfect for you. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out. We're here to help! 😊🛠️

May 24, 2024

Very efficient process. And the support is quite prompt and excellent. Surely recommend!

Bilkool
India
About 1 month using the app
Synctrack replied May 31, 2024

Thank you for your feedback! We're delighted to hear that you found the Synctrack Returns & Exchanges app's process very efficient. 😊🔄 It's fantastic to know that our support team provided prompt and excellent assistance. We appreciate your recommendation! If you have any further questions or need assistance, feel free to reach out. Happy managing your returns and exchanges! 🛍️🚀

June 12, 2024

Also ich bin neu mit meinem Shop und habe nach einer App gesucht, wo Kunden in Zukunft ein tolle Möglichkeit haben, ihre Artikel zurückzuschicken und diese App (bin noch am einrichten) macht auf den ersten Einblick ein tolles Ergebnis. Einfach zu bedienen, der Support war sofort zur Stelle und hat mit geholfen die Subdomain einzurichten. Ich finde es auch super das diese App kostenlos ist und nicht gleich 20 Dollar im Monat kostet, sowie bei anderen Herstellern. Also Einrichtung geht sehr einfach und kann diese App sehr empfehlen.

Beste Grüße Markus

Goggle Übersetzer:

So I'm new to my shop and was looking for an app where customers will have a great opportunity to return their items in the future and this app (I'm still setting it up) gives a great result at first glance. Easy to use, support was there immediately and helped set up the subdomain. I also think it's great that this app is free and doesn't cost $20 a month, like other manufacturers. Setup is very easy and I can highly recommend this app.

Best regards, Markus

Thank you, Taylor

V I V I D
Germany
About 1 hour using the app
Synctrack replied June 17, 2024

Vielen Dank für Ihr tolles Feedback, Markus! 😊 Wir freuen uns sehr, dass Sie mit der Synctrack Returns & Exchanges app zufrieden sind und dass Sie die Einrichtung als einfach empfunden haben. Es ist großartig zu hören, dass unser Support-Team Ihnen sofort bei der Einrichtung der Subdomain geholfen hat. Wir sind stolz darauf, dass unsere App kostenlos ist und dennoch eine großartige Lösung für Rücksendungen und Umtäusche bietet. Vielen Dank für Ihre Empfehlung!

April 22, 2024

I was using other apps, but recently I discovered this one, and it is the best thing I added to my store. It has more features compared to other apps, it is free (at least currently), it offers amazing automations, it is simple to navigate and Tracy from the customer support helped me with literally everything during setup. Highly highly recommended!

Goodoo
Germany
3 days using the app
Synctrack replied May 3, 2024

Thank you so much for your enthusiastic review of the Synctrack Returns & Exchanges app! 🌟 It's fantastic to hear that you've found it to be a valuable addition to your store and that it stands out with its features and automation compared to other apps. We're glad that Tracy was able to provide you with all the support you needed during setup. Your recommendation means a lot to us, and we appreciate you choosing the Synctrack Returns & Exchanges app. If you need any more assistance or have further questions, we're here for you! 🚀👍

June 8, 2024

Great app! The customer service is excellent too!

The Bold Sleeve
Canada
15 days using the app
Synctrack replied June 13, 2024

Thank you for your fantastic review! 😊 We're delighted to hear that you find Synctrack Returns & Exchanges app great and the customer service excellent. Your satisfaction is our priority! 🌟

March 11, 2024

It's been easy setting it up and fitting it into my store. I had great customer service when I chatted in. They were quick to answer me and completed my inquiry quickly. I appreciate that as I don't like to spend all day waiting for something to be done. I will use this app and it's features I also appreciate that it's no cost because there are so many other costs it's not to save money in some areas.

Ebony Beauty
United States
30 days using the app
Synctrack replied March 14, 2024

🌟 Thank you for your fantastic review! We're thrilled to hear that you found setting up Synctrack Returns & Exchanges app a breeze and seamlessly integrated it into your store. 💼 Our team takes pride in providing top-notch customer service, and we're delighted to know that we could assist you promptly and efficiently. ⏱️ We understand the value of your time, so quick resolutions are always our priority. It's fantastic to hear that you'll be making the most of our app and its features.

💪 Moreover, we're glad to offer it at no cost, ensuring you can optimize your resources for other essential aspects of your business. 🛒 Thank you for choosing us! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀

May 12, 2024

very helpful and good support from the executive Minah she guided my step by step to integrate the syntrack Return page into our web store .thans

GULMIRA - House Of Luxury
India
20 days using the app
Synctrack replied May 17, 2024

Thank you for your positive feedback about the Synctrack Returns & Exchanges app! 🌟 We're delighted to hear that Minah provided you with very helpful support and guided you step by step through the integration process. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with our app remains excellent!

April 11, 2024

Synctrack Returns is an exceptional Shopify app that has revolutionized the way I manage returns for my store. The free plan they offer is incredibly generous, allowing me to fully utilize the app's features without any financial burden. What truly sets Synctrack Returns apart is its exceptional customer support team. They are always quick to respond and go above and beyond to ensure that I have the best possible experience with their app. I highly recommend Synctrack Returns to any Shopify store owner looking to streamline their returns process!

XLNC Ecommerce
India
14 days using the app
Synctrack replied April 13, 2024

Thank you for your fantastic review of Synctrack Returns! 😊 We're thrilled to hear that our app has revolutionized the way you manage returns for your store, and we're glad you find our free plan generous. Our exceptional customer support team is dedicated to ensuring you have the best possible experience with our app, and we're delighted to hear that they've been able to assist you effectively. Your recommendation means a lot to us, and we're here to continue streamlining your returns process! 🌟🛠️

June 17, 2024

Works like a charm! Team helps out with all you need.

Drippy Amsterdam
Netherlands
About 4 hours using the app
Synctrack replied June 21, 2024

Thank you for your feedback! We're delighted to hear that the Synctrack Returns & Exchanges app works like a charm for you, and that our team is helpful with everything you need. If you have any more feedback or questions, feel free to reach out to us. 😊🌟